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Review of the Zempler Bank, Business account:

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Worst customer service ever.

My experience so far of banking with Cash Plus has been pretty bad. I received my monthly salary in 3 installments (3 consecutive days) from Ireland. The bank just froze my money without even informing me of this. On enquiry, i was told to fill in an KYC form and told my case will be resolved one way or the other within 2 days. The form i was made to complete was in my view inadequate for the bank to solicit and gather the relevant information they needed - no where to attach any relevant supporting info to justify where the money came from etc. I then enquired again after 3 working days had passed, only to be told that more information was required, i then gave the info on the phone explaining the facts. After 2 days again i phoned, oh, your info wasn't passed on, can you give it again to us! Gave them the info, still no decision. Got called by the bank after more than a week, gave them still the same info, decision will be made after another 2 working days. I offered to email them all the relevant info as i had it. Then almost 2 weeks later i got money for the 2 first transactions, the 3rd one was missing, phone back again, was asked to email proof of payment! Why was the money frozen in the first place (because of the 3 transactions). Their KYC & Customer due diligence is like an excuse to keep one's money and let it accrue interest for the bank). Very unsatisfactory service. Reviewed on: 5th April 2023

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