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Mathew Rypstra

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Review of the Monzo, Current account:

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Amazing Bank

I have been with Monzo since Beta and its been fantastic to see the bank grow the way it has. Not all changes are always welcomed by everybody but Monzo is sticking with its long term strategies and its good to see. From a customer service point of view ive only ever used the service twice. Once was on the way to the airport bound for the U.S and i had misplaced my Card. The team arranged a new card to be sent and it arrived at the hotel within a matter of days. The other time was a unauthorised payment which actually turned out to be a authorised payment but the team still went through all the steps with me and helped me understand my errors too. Product wise: Im a monzo premium user and virtual cards is just amazing, the only thing i would add is the ability to scan cheques like other banks. Reviewed on: 28th April 2023

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