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Name: AngelaL

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Extremely disappointing - would rate as 0 stars if possible

1
I attempted to open an online savings account on 17th March. Received an email saying they they were completing security checks and would be in touch once these were completed. Contacted them via phone 2 weeks later having not heard anything and was connected to a cdll centre in India. I was told paperwork would be posted to me. This was surprising considering it is an online only account. As of today I have still received anything. If this is the lack of service provision before I have even opened the account I would not trust this organisation either my money. In contrast, I recently went through the stich process either Nat West and I cannot fault them. Extremely impressed and I have since opened a savings account with them. Their App is so easy to use and online support is responsive and very helpful. Would highly recommend. Reviewed on: 30th April 2023
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AngelaL