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Review of the 1st Central, Car insurance:

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Avoid they just keep milking you for money.

Cancelled policy on Oct 22 for a car as I've got a van now and they don't cover commercial vehicles, fast forward to Feb 23 and I notice I'm still being charged. Contacted them they said I never cancelled at all. Cancelled there and then. Was assured I wouldn't get any Cancellation fees ec as they don't cover vans, had to then send them proof I had a van. Sent them registration and statement showing id purchased it. Apparently thats not good enough, I've now had them register a late payment against my bank last month and currently on hold to speak to a supervisor as the guy dealing with me had now said I need to provide proof now that I no longer own the car and he's asked for dvla or a v5. What is it with this company? They're making me jump through hoops hoping I'd just pay up. The late payment fee has already impacted my credit rating and they've also send an email dated today saying I have a month to pay or I'll have a default notice. I'm stressing out about this as I've already paid them for months it was supposed to be cancelled around £200ish and now they're still wanting £50ish whilst making me jump through hoops for them to waive the fee. How can company's operate like this? Is there an ombudsman you can complain to etc? Currently been on the phone for 49mins most of which is on hold waiting to speak to a supervisor... Reviewed on: 19th May 2023

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