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Lynn Millar

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Review of the The Insurance Emporium, Pet insurance:

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Not impressed at all ! After paying an excess fee we find out a percentage excess fee has been introduced so paying 2 excess fees sheer greed ! No other way to describe this company. Reviewed on: 30th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. As with some other insurers, we may introduce a percentage excess as well as the fixed excess, if we deem there to be an increased risk such as a pet getting older for example. This is fairly normal within the pet insurance industry. The excess requirements are detailed within the policy wording which is provided no less than 4 weeks prior to each annual review, This allows policyholders the time to review the terms of cover offered and decide if the policy is still suited to their needs. We note within the policy renewal letter that premiums and excesses can go up or down, and that the relevant sections should be considered. There is no obligation to renew under the terms offered,, a policy can be cancelled at any stage. Kind regards, Kirsty The Insurance Emporium Response date: 31st August 2023

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