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Linda Patmore

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Review of the Goodtogoinsurance.com, Travel insurance:

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Holiday insurance let down!

On 29 August we contacted good to go regarding holiday insurance, answering the questions regarding my health. An offer was sent and on that basis we went ahead and booked a holiday. We then went back to yourselves to accept your offer. We were then told that this offer had not been approved yet!! On explaining that I had the e mail on my tablet in front of me she said "well it should not have been sent out yet, call back at the end of the week" I am sure this can be varified via your telephone recorded conversations. It seems a case of the right hand not knowing what the left hand was doing. Not a big problem though as there were plenty of other companies willing to accept my money. Reviewed on: 8th September 2023

Linda Patmore

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