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Heather Heather

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Review of the Perfect Pet Insurance, Pet Insurance:

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AVOID AT ALL COSTS

AVOID AT ALL COSTS!!! A disgraceful company, who will do anything possible to refuse or reduce payments. I genuinely believe that they pay their employees to sift through claims and small print to establish any reason at all to refuse payment. They have even lied about what information they received (even though I was able to prove it had been sent). They told me that information provided by my vet and signed off by my vet on Perfrct Pets own claim forms was not considered to be information from my vet???? to be honest that it’s just the tip of the iceberg. The latest incident in a long string of appalling treatment. Needless to say I will be taking them to the ombudsman, but what I really wanted from my insurance was peace of mind. I have used other insurers so I know this is exceptionally poor compared to other companies. Please pay more if necessary, so that you will actually get peace of mind from your cover. Any money you save on your premiums you will pay for 10 times over in reduced payouts for your claims and hours put into trying to resolve issues. They seem lovely while they get you to sign up … but it’s immediately down hill from there. AVOID AT ALL COSTS Reviewed on: 8th November 2023

Review of the Perfect Pet Insurance, Pet Insurance:

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Dreadful company - Avoid!!

Please pay more for a company that will support you rather than go through anything ever written about your pet to see if they can find a reason not to pay you. I appreciate that this might sound like a review from someone who is fed up because they haven’t recya payout that they were expecting. Yes, this is partly true but my experience goes way beyond a large bill where they found s loophole snd reason not to cover it. It is not just this incident but every time I have needed them for anything have been made to feel that they distrust me and are looking for reasons not to pay. Their claims process isn’t fit for purpose either. There is a glitch on their online form, meaning you have to print it out and complete it longhand and then deliver it to your vets for them to countersign. Completed forms then have to be photographed or scanned back to them along with an extensive history from the vet. Please be aware they will go through this history with a fine tooth comb and then email (at a very leisurely pace) to ask for clarification on any point, that could be cause for them not to pay out. Expect to wait weeks and months for decisions. Even those that actually go in your favour . AVOID!! Reviewed on: 19th September 2023

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