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Dave Rodgers

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Review of the Monzo, Current account:

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they froze my account and then ignored me

This is what i wrote to them, no reply Hello I'm a new customer at Monza and I joined because you advertise as a crypto friendly uk bank. I transferred £8450 last week from my premium bonds to my HSBC account, this was credited on Friday 10th Nov, I then transferred the £8450 to my new Monza account to purchase shares in crypto which I have done for many yrs via HSBC and NATWEST. I sent £4500 to my bitget trading platform and i was buying £4k of solana shares via moonpay, This would go directly into my web 3 wallet.You let the £4500 go through to Bitget but froze the payment via moonpay and then froze my account.This was at 12 pm Friday 10th By 7.30 pm i have had a thorough conversation with your scam team to inform them that i wasn't being scammed, i had shown that i understand the industry and that i had trading platforms in my personal name I also have various web 3 wallet that i own the keys too., Since the conversation ended at 7.30 on Friday, Monza was aware that there was no fraud so my account should have been unfrozen, however this is not the case and as now at 12pm sunday i have tried and tried to speak to anybody that will provide me with an update, Nobody will speak to me and i'm unable to leave this bank. I have a £4k credit due to hit the account mon or tue and I'm terrified that this will bounce back to a trading company's miscellaneous account which may be hard to find, potentially losing all the money.I've told Monza but nobody will listen and do anything to help me, Why have i been treated like this I've not been scammed and you now know that I've not committed bank fraud or check fraud I have committed money laundering. I even provided you with my HSBC bank account to show you the funds came from my account.You can see the credit from my premium bonds and my transfer to Monza, I've done absolutely nothing wrong I have never in my life been treated like this but I now feel the victim of a scam. You see an organisation advertised as crypto friendly so you join, you transfer your money in good faith and make a crypto payment and the company freezes your assets, Suddenly you can't get your money and NOBODY from the organisation will speak to you. It has been 4 days on Monday since I lost my ability to move my money. What should I do? I desperately want my money Back and leave this organisation, they can't be trusted I'm just hoping you can help me with this fraud I've been a Corporate Director at HSBC and Barclays for over 20- yrs so I'm fully aware what Banks can do, but i can honestly say to ignore a customer that has provided you with all the information and hasn't done anything wrong is disgusting I want my bank account unfreezing and the freedom to leave this Bank with MY money with immediate effect. Is this too much to ask Reviewed on: 12th November 2023

Dave Rodgers

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