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Garry Watt

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Review of the Chip, Savings app:

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Do Not Use

After spending four days trying to access my savings, your customer service is awful. The lack of communication from Chip is terrible. Not having the ability to speak to an actual person and they length of time it took to answer emails/chats just added to a extremely stressful period. I would not recommend Chip to anyone. Reviewed on: 27th November 2023

Reply from Chip Hi Garry - thank you for taking the time to leave us a review. I can assure you that we have a full support team in place. I believe you may be referring to the automated responses that are given when you start a chat. These are just a way to help diagnose your issue and provide information before a member of the team picks it up to support you further. I apologise for any confusion there. Please reach out to us either via the in-app chat (this will be picked up by a member of the team) or via email at [email protected] and we'll be happy to help Thanks a lot - Ryan Response date: 12th February 2024

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