I rang the customer service line to report a fraudul...
1
I rang the customer service line to report a fraudulent transaction on my account. I considered it fraudulent as I did not approve the transaction. Bearing in mind 1st direct have on numerous occasions rung me to confirm whether transactions I had approved via their app are fraudulent or not I was perplexed and very angry that when I rang them to advise them they were dismissive and to add insult to injury when I raised my concerns they dismissed this also. It was not just that they were dismissive but also that the attitude and manner in which I was spoken to was derogatory with the comment "would you like to moan at my manager now" when I'd asked to speak to them. I actually felt as thougt he was laughing at me! I would have thought they would be grateful to be advised of current scams affecting their long standing customers - currently apps of 20 years. Perhaps it's time for a change, their unique selling point was customer service, used to be second to none - now it seems isn't even worthy of stating it second rate!
Reviewed on: 18th March 2024
