John Moore's community profile page

Write a review

Go to business site

Viewing profile for,

John Moore

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Starling Bank, Business Account:

View on product page

Starling Bank, not for business Banking

As a business customer with foreign payments, I have found them useless. They frequently delay payments, which causes me issues with my clients and is very costly in management time. Everything is on the app, and the website is a reduced service in what you can do, so you cannot respond to customer service messages, for instance. One issue is that you cannot get a record of customer service massaged as the app is so secure. A business may need a paper trail for an issue; you cannot do it with Starling, not even a screenshot, as it's disabled for security. You can ask them to send an email, but you must do it each time, which adds a delay. I could not recommend them for business banking; they are just not set up for anything other than a small setup. Reviewed on: 28th March 2024

Reply from Starling Bank Hi John, We're sorry you're not having the best experience with us. We'd love to help you navigate the app and your online banking page. Feel free to drop us an email with any questions you have to [email protected], but for now, here are some things that may help: - All your messages with our customer service team can be found in your app. You can go to your menu at the app's top by clicking the round icon, scroll down to 'Help' and then select 'Talk to Starling'. All your previous messages with us are there. You can take screenshots, and this can be allowed in-app, too. However, after a period, it will automatically disable, and you'll have to select the option again: Click on the round icon at the top of your app, then on the dented icon at the top, select 'login&security' and then 'enable screenshots' by toggling the option. You'll have 15 minutes to use this. You can view and download statements from your app by clicking on the round icon at the top of your app. Again, we'd love to help with anything you need and make your experience better with us. Feel free to reach out. Team Starling. Response date: 29th March 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.