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Joanne C

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Review of the Money Wellness, Debt Advice:

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POOR COMMUNICATION WITH OTHER BODIES

Initially I received what was deemed to be an excellent service and the process was smooth and everything was clearly explained. However, just this weekend I have received email and message from my Bank stating that both my Bank Accounts, including my Basic Bank Account have been taken to Insolvency. I am absolutely furious, livid, upset because I was clear with MW that a) my main bank account was not to be included because of ongoing complaint and b) my Basic Bank Account was NEVER EVER mentioned discussed or included! I have been left with absolutely no means of banking and I am currently away from home. I have logged an initial Formal Complaint with NatWest, I will do the same with MW and the Insolvency Service. This situation is a disgrace and highly unsatisfactory. I am calling the Insolvency Service on Tuesday after the Bank Holiday. I believe this has happened because of poor communication between the three organisations. Reviewed on: 5th May 2024

Reply from Money Wellness We are sorry to read this is your experience, we are passionate about our customers and the service we provide. We understand that one of our team have been in contact to rectify the situation and address your concern. Please don't hesitate to contact us if you require any further information at [email protected] Thanks, Money Wellness Response date: 15th May 2024

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