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Terence M

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Review of the Bamboo Loans, Personal loan:

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Been a good payer and looked to increase / top up my...

Been a good payer and looked to increase / top up my existing and been refused. Help not there when needed and wanted to keep with Bamboo on the basis i already had existing loan. APR also very high in comparison to other offers received. Reviewed on: 16th May 2024

Reply from Bamboo Loans Hi Terence Thank you for your feedback which we are sorry to read. While you are still a valued customer of Bamboo, as part of our commitment to being a responsible lender, we are required to review multiple factors when assessing existing customers who are looking for additional funds and cannot rely on repayment history with us alone. We understand that this can be disappointing to be told that you were not even eligible to apply and we are sorry we are unable to help you on this occasion. If you have any further concerns, or require any further assistance, please do not hesitate to contact us on 0330 159 6013. Kind regards Bamboo Response date: 20th May 2024

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