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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

TOP NOTCH SERVICE WITH ROCK BOTTOM INTEREST

Application was fast, easy and very comparable. Would highly recommend ratesetter and would never consider any other company. Reviewed on: 29th June 2017

very easy&efficient to deal with

Straight forward and no hidden charges Reviewed on: 29th June 2017

Great rates

Filled in a simple form, got a yes answer in minutes, then was sorted very quickly Reviewed on: 29th June 2017

Quick simple and no fuss

Great service and great value products that allowed me to get what I wanted without paying over the odds for the nice to haves like no early repayment charges. Thanks Reviewed on: 29th June 2017

Thank you RateSetter !

The loan I have just completed was my first with RateSetter and will not be the last. They are fast, friendly and very efficient and even sent me a thank you email when I made my last payment. Having had loans from many high street banks over the last 35 years, I can honestly say RateSetter could teach them all a great deal about customer service and good practise. Thank You Ratesetter ! Reviewed on: 29th June 2017

Brilliant customer service!

Fast, easy and reliable service! Used a couple of times now and both times have been very simple application process and very fast pay out. Reviewed on: 29th June 2017

Love the ethos behind Ratesetter!

I like the idea of peer lending. Application was quick and easy. My account is easy to use I can quickly see what I've paid and what I owe. Reviewed on: 29th June 2017

Quick and easy to apply

Fast efficient services, easy to apply, quick response Reviewed on: 29th June 2017

Low rate, simple process, user friendly website

I was impressed with how easy it was to apply for a loan at a great rate. It is then really easy to manage on the simple user friendly website. Reviewed on: 29th June 2017

Easy process, great rates!

I was looking for a loan for home improvements and having used Ratesetter before, I applied again. The process was very quick and their lending rates were competitive and being able to pay off early within penalty is great. I would recommend them to family and friends without hesitation. Reviewed on: 29th June 2017

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