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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

So efficient

Brilliant and easy to deal with, fair rates and a simple process Reviewed on: 5th April 2023

Would recommend

I needed some help and ratesetter was the best rate on the market. Great help Reviewed on: 5th April 2023

Smooth!

My experience with Ratesetter has been extremely smooth! From the very beginning, everything was clear and simple, with good communication, nothing hiding in the wings to jump out and surprise me! Also a swift transfer of funds on completion of the application, and clear, updates and information during my loan term. Reviewed on: 5th April 2023

Loan for park home

They were so helpful, when own bank I’ve been with for over 40 years wouldn’t give me a loan. Excellent. Reviewed on: 5th April 2023

They are perfect to help people, work is done fase up to need. I will recommend them to all friends family, top company

We’ve been with this company for a few years, top service, no complains about the service. I will recommend them to family and friends! They deserve to be the nr one Reviewed on: 5th April 2023

Easy to do

From start to finish very easy process and would recommend. Reviewed on: 5th April 2023

Great service

Ratesetter was brilliant. Fast efficient loan ran smoothly and to the letter of their contract Reviewed on: 5th April 2023

Great Value

To deal with rate setter was very straight forward and it’s saved me £’s against taking out higher interest PCP, HP or personal loans. Never had an issue. Reviewed on: 5th April 2023

Very helpful and easy

A simple and efficient process and clear communication throughout. A pleasure. Reviewed on: 5th April 2023

Easy no hassle loan

Took a loan at a cheaper rate than banks offered. The portal was convenient and gave me an overview of my payment plan. Extra payments could easily be made without penalty and were reflected in the term time. Reviewed on: 5th April 2023

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