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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Simple services

Great and simple services. Easy to use and awesome website. Reviewed on: 5th April 2023

Very supportive

During 2020 I fell behind on my payments and missed several in a row, after speaking with a friendly operator I was able to put together a repayment plan which allowed me to catch up on my payments I missed without extending my loan term. Reviewed on: 5th April 2023

Quick turnaround

Really good service and reasonable rates. Responsible learner Reviewed on: 5th April 2023

Fantastic, very professional

From start to finish, it couldn’t have been any easier, it was uncomplicated and gave huge satisfaction 5* Reviewed on: 5th April 2023

Easy

Really easy to set you and the ratesetter app is excellent and extremely well set out and it’s so easy to make over payment through it Reviewed on: 5th April 2023

Fast Loan provider

Fast and acceptable loan provider. Reviewed on: 5th April 2023

Great costumer service

Easy to cumunicate and very helpful staff Reviewed on: 5th April 2023

Fantastic

Fantastic service! That good I've used they twice, Highly recommendable and Unbelievable rates!. Reviewed on: 5th April 2023

Loan

Easy process to apply online . Ability to pay more or off without penalty Reviewed on: 5th April 2023

Top lender

They are such an adaptable company regarding change of payment date and easy to navigate the dashboard Reviewed on: 5th April 2023

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