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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Quick, Easy & Efficient

Loan application was seamless. Managing my loan has been easy to do. Customer service have been excellent in the very few instances I have required them. Excellent to deal with. Reviewed on: 5th April 2023

Easy application

The most easier application I have ever completed. Annual letters with outstanding balance. Recommended to my husband Reviewed on: 5th April 2023

fantastic

iv been very happy with rate setter for the past 4 years Reviewed on: 5th April 2023

Great Company

Quick and reliable service Would definitely use them again. Reviewed on: 5th April 2023

Great financial company

Lifesaving loan company. Great communication. Outstanding customer service. Reviewed on: 5th April 2023

Best company

Very easy to apply loan and and interest rate low Reviewed on: 5th April 2023

Simple and timely

Application was simple, reviewed and fast response, funds available in plenty of time. What more can you ask? Reviewed on: 5th April 2023

Great Experience

I’ve had a great experience with Ratesetter; applying for my loan was very easy and I received the funds into my account very quickly. Rates were competitive and so far have been very impressed with the service Reviewed on: 5th April 2023

Great Service again second time round

I have used this company for a number of years, and can find no other company that offers such a great rate and excellent customer service. Keep up the good work. Reviewed on: 5th April 2023

Excellent

This was my 1st ever loan. I'm glad they did believe in me by giving me huge amount of the loan which help me alot in my difficult time I must say thankyou for helping me :) Reviewed on: 5th April 2023

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