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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent customer service

Very friendly staff, excellent customer service. Very quick to set up my loan. Would definitely go back to ratesetter if I needed a loan in the future. Reviewed on: 5th April 2023

Chris

Very good product and great customer service Reviewed on: 5th April 2023

Great company, no hassle

I’ve nothing but excellence from “Ratesetter”. Great customer service, brilliant communication and all platforms to contact are easy to use. Reviewed on: 5th April 2023

Fast decision and competitive rate

I applied for a loan of £5,000 over 24 months in January 2019 shortly after I had bought a property and wanted to make some improvements. The company was very easy to deal with, made a decision in a timely manner and offered an extremely competitive rate of interest (0.64% pa) my total repayment including the loan fee was £5,173.44. At no extra cost I was also able later to change my repayment date from 15th to 22nd of the month to fit in better with my salary payment date. Should I ever need another loan I wouldn’t hesitate to use Ratesetter or to recommend Ratesetter to a friend. Reviewed on: 5th April 2023

Best service

A fantastic organisation! Great cutomer support from beginning to end of the process. I would recommend them unreservedly Reviewed on: 5th April 2023

Very easy application

It was a very fast and simple process with money put in my account in a couple of days. Reviewed on: 5th April 2023

Hassle free borrowing

Pleasant, straightforward experience and a very friendly, knowledgeable team. Reviewed on: 5th April 2023

Easy and successful

the loan was easily arranged and managed online so easy access to update my account and keep track of it. Any communications and questions have been promptly responded to. Reviewed on: 5th April 2023

Very helpful loan

No messing very good company yo use all paid now very happy Reviewed on: 5th April 2023

Simple

Easy, quick and the best rate available at the time Reviewed on: 5th April 2023

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