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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Very helpful and easy to use

Very competitive, helpful and easy to use Reviewed on: 5th April 2023

Clear terms and great service

No hidden terms, annual statement and very efficient service. Well worth considering when searching for a loan. Reviewed on: 5th April 2023

Quick and easy loan consolidation and repayments

Having my previous loans tidied up into one loan by RateSetter has been great! I can log in quickly to see my status, and with a fixed amount each month I don't have to worry! Reviewed on: 5th April 2023

Easy and Quick

I cannot fault RateSetter. Easy and quick to get a quote. Money for loan went into bank with ease. Would recommend and use again Reviewed on: 5th April 2023

Best loan provider

Best loan provider Excellent customer service Great on sending out information Overall excellent Reviewed on: 5th April 2023

Great value and great service

Rate setter were incredibly helpful and offered fantastic rates when I was in the market for a personal loan - the process was quick and easy and even when I was lucky enough to settle early, the team were very helpful and knowledgeable Reviewed on: 5th April 2023

Happy returning customer!

I have had a few loans with Ratesetter and they have been excellent each time! Customer service is very good, rates are great and application process doesn’t take too long! Always recommend it to friends and family! Reviewed on: 5th April 2023

Great service

Great customer service, very helpful and provided me with different options. Reviewed on: 5th April 2023

fast easy to use online portal and over pay at any time

very easy to use can even add on more if required i managed to pay extra bits off and reduce my term. very easy didnt even have to speak to any one Reviewed on: 5th April 2023

RateSetter are top banana

Required a loan at a good affordable rate at short notice. Application experience was very easy and information was clear on how to apply and what would happen going forward. I Had my decision back quickly and had the money in the bank with in a couple of days, so was able to carry out my purchase hassle free and quickly. Would 100% continue to use ratesetter in future if i needed any loans as I have done in past with them and customer service has always been first class. Thanks RateSetter. Reviewed on: 5th April 2023

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