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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great affordable loans with clear terms

Overall the loan application was swift and the terms were made clear, and ongoing the customer service has been excellent being able to communicate with them has helped to settle any issues quickly. I had a small issue with the direct debit changing one month but as expressed that was just an error and they actually dealt with it I was satisfied. Reviewed on: 10th March 2023

Fantastic

Great from start to finish , fantastic customer service and so easy fro start to finish would highly recommend Reviewed on: 10th March 2023

Great interest rates

I used rate setter to consolidated my loans and credit card payments to one monthly payment. It was very easy to apply and with great interest rates. Reviewed on: 10th March 2023

Straight Forward

After being declined by many Banks I found RateSetter, Website was simple to use and loan was approved rapidly. Once my loan is over I will be using RateSetter again. Also the interest payment offered was so much lower than any of the main Banks by a longshot. Thank you RateSetter Reviewed on: 10th March 2023

Best Deals

Very helpful at a time of need Reviewed on: 10th March 2023

Great loan provider

Straightforward to apply. Good rates and all smooth sailing. Reviewed on: 10th March 2023

They work quickly, efficiently and keep to the contract

They work quickly, efficiently, keep the contract and are flexible. Just okay. Reviewed on: 10th March 2023

Easy access and good rates

Seamless so far in terms of set up Reviewed on: 10th March 2023

They were the cheapest around

Tbh the rate I got it's practically free money. How can I not vote for them. Reviewed on: 10th March 2023

Hassle-free borrowing experience

Required a fairly substantial loan for a 2nd-hand vehicle at short notice. Used a couple of online tools to give me a shortlist of potential lenders. After comparing available interest rates I chose RateSetter. It was only two or three days later that the money was in my account, and the car was delivered a few days later. Accessing my account and performing overpayments is a doddle. Reviewed on: 10th March 2023

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