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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent Rates and Customer Service

This was the company who offered the best rates and was very easy to deal with, although ensuring due diligence was completed. A pleased to deal with. Reviewed on: 10th March 2023

Absolutely fair

The loan rate has been very fair, no hassle and excellent user interface. Zero need to reach customer services who are always friendly by the way. Reviewed on: 10th March 2023

Easy no pressure loans

Very easy, no nonsense service. Reviewed on: 10th March 2023

Great rates

Easy to understand and gave great rates on my loan Reviewed on: 10th March 2023

Efficient and hassle free

Quick yet thorough. Super efficient response rate Professional digital documentation Reviewed on: 10th March 2023

Excellent

Got the payment period I asked for and good terms Reviewed on: 10th March 2023

Setting the trend for customer service

They offer a brilliant service, very user friendly website and customer service was really good Reviewed on: 10th March 2023

Amazing

Great and helpful when needed, understanding Reviewed on: 10th March 2023

Great service!

A really easy application for a loan, low payments, great service! Reviewed on: 10th March 2023

hassle free lian

Easy to complete, good communications and quick, all in all hassle free experience. Reviewed on: 10th March 2023

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