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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great Company

Easy straight forward process, great customer service Reviewed on: 10th March 2023

Easy to apply

Going into retirement I wanted to spend more time in the garden. A loan from Ratesetter helped me to buy a new large greenhouse, a garden shed and a patio with furniture. It was easy to apply using a simple straightforward online form. The loan was quickly approved. I was very happy with the interest rate. The money was in my bank very quickly. Reviewed on: 10th March 2023

Best loan provider

Quick & easy, good rates, would recommend Reviewed on: 10th March 2023

Quick, easy, fully aware of everything

It was such a quick and easy process to apply for my loan that at no point did I need to even attempt to contact anyone. I will definitely use Rate Setter for my loans going forward. Reviewed on: 10th March 2023

I have had loans now with them and they were so easy to set up and get, never had any issues and was informed of things I needed to know. Very quick and professional at getting it done. Thank you

I got my 2nd loan recently and it was so easy to set up , it was done and agreed in minutes with no issues, I spoke to their customer service first and they was very professional as always, they could help enough so thank you for a very easy and quick call helping with my call. Reviewed on: 10th March 2023

Fantastic rates and easy to apply

Really easy to apply and the process from start to finish took less than 30 minutes. Very competitive rates with good communication. Reviewed on: 10th March 2023

Loan to help Daughter

Quick simple application good Apr Reviewed on: 10th March 2023

best loan

took a loan out with ratesetter, quick and simple and interest rates far cheaper than any other lender, excellent service Reviewed on: 10th March 2023

Caring support

I was struggling planning my move into a new home and continuing my psychotherapy practice. In order to do this I needed to find an extension to my home in order to have a separate therapy room. My ratepayer loan helped me to achieve my dream. The consulting room has enabled me to work from home and keep my work separate from my family life. I could not have done this without help with my finances. Thank you ratepayer Reviewed on: 10th March 2023

Super quick

The whole experience was really easy. I knew I had been pre-approved. Rates were low so it was a no brainier. I applied and within 2 days the money was in my bank. The application process was online and was really easy from start to finish. They kept me updated throughout the process. Reviewed on: 10th March 2023

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