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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Quick decision

Very easy to apply, whole process very easy and excellent website. Reviewed on: 6th April 2023

fair and professional

fair and professional and transparent and predictable Reviewed on: 6th April 2023

Fast and simple

First time user and the process was great … smooth no problems at all Reviewed on: 6th April 2023

Honest

Very helpful EASY STRAIGHT FORWARD PERFECT CUSTOMER SERVICE Reviewed on: 6th April 2023

Wonderful service

One of the best loan providers out there...very pleased with them. Reviewed on: 6th April 2023

The Best finance company

The best rate and the fastest result I have ever got so far in my financial decisions. Thanks to rate setter for managing so efficiently. Reviewed on: 6th April 2023

Great loan

Great rates, funds transferred quickly, great service Reviewed on: 6th April 2023

Excellent

Excellent support and very quick and easy way to apply. And very helpful customer service much appreciate their help. Reviewed on: 6th April 2023

The timely saviour

Without hesitation, they analysed my request for assistance with a loan, which they gave without dolling out several questions but trusted my application because I genuinely deserved it in order to solve my challenges. They accepted a convenient schedule for repayment too. Reviewed on: 6th April 2023

Loan

Hi Hope All Is Well , Just wanted to firstly say it’s was an immaculate service when I first applied for a loan with ratesetter from start to finish. Secondly the timeframe that I had to wait until my funds came in was amazing!! Applied for the loan and the funds literally got transferred into my account couple of days later after going through all the security & background check & the security that the bank has to do. Even the website that you control your account with is amazing. It’s simple & straightforward to use or you can call up which might be easier. Personally it’s easier for me to go on the website & log in only cause i can access the internet & it’s just easier cause I’m on phone regularly. Brilliant service Thanks! Reviewed on: 6th April 2023

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