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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Outstanding service right from the start

RateSetter offered me a better interest rate than anyone else, even that of my my own bank, whom I've been with for 30 years. RateSetter provided me the funds to start my own business. Shortly after, we fell into lockdown and I lost all of my customers. My biggest fear was that of falling behind with loan repayments. I called RateSetter to explain my situation and feared the worst! I could not have been met by a more sympathetic and empathetic response to my dilemma. I will recommend RateSetter to anyone I ever encounter who is considering taking out a loan. Outstanding customer service! Reviewed on: 4th July 2020

Quick & easy

When you apply for a loan it can be quite daunting, will they say yes or will it be a no. Ratesetters easy step by step process was easy to complete and took a lot of the stress out of the process. I was always able to communicate and get my questions answered. They have taken the stress out of applying for a loan. Great team, great product. Reviewed on: 4th July 2020

Stirling service

This company has a very helpful staff and dealt with my request with efficency and politeness, a pleasure I will have again. Reviewed on: 4th July 2020

Fast payment

Quick and easy to organise loan Reviewed on: 4th July 2020

Fully satisfied with the company

I had two loans with the company everything was so easy and clear. The best service Reviewed on: 4th July 2020

Quick, reliable, no hidden fears!

Very smooth experience with the initial process and has been very straight forward since then. No complaint and very helpful at a time when we really needed genuine help. Reviewed on: 4th July 2020

Excellent value simple flexible loan

Very easy to set up and manage. Information is very easy to find and understand, no unnecessary jargon. Simple to make additional payments. Absolutely no issues at all. Would use again if needed. Many thanks. Reviewed on: 4th July 2020

Simple and easy.

Easy, manageble payments. Simple to set up and dont even need to think about it. Reviewed on: 4th July 2020

Quick and easy

I have now used ratesetter twice, and each time I have found the process quick, clear and easy to understand Reviewed on: 4th July 2020

excellent

Easy & helpful service . Easy format on there page. Nice people to speak to. Reviewed on: 4th July 2020

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