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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14022 reviews)

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4.93

Based on 14,022 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14022)

Excellent

Efficient service for peer to peer loans, low interest rates Reviewed on: 5th July 2020

Recommend

Not had a bad experience using ratesetter . Reviewed on: 5th July 2020

Easiest to manage online

Viewing my outstanding balance, making overpayments is so easy due to the online service. I really like having quick, easy access to be able to clearly see what I owe. Reviewed on: 5th July 2020

Look no further than RateSetter

Very fast, efficient and friendly service. Been a client now for almost one year and i've found them very helpful, particularly throughout lockdown. I would highly recommend using RateSetter for a short term fix or long term consolidation. Reviewed on: 5th July 2020

Great rates

whenever I need a short term loan I always go to Rate settee. Great rates and answer straight away. Reviewed on: 5th July 2020

Very easy and fair rates

A very straightforward process, decent rates and transparent pricing. Just how it should be. Reviewed on: 5th July 2020

Quick, easy and low interest

Ratesetter has similar questionnaire as any other online vendor, but with customer built in mind. There probably is some automated "yes" and "no" thing but it's really allowing you to get money you need for your project. Some vendors refused my question straight away, some were promising telephone assistance. Ratesetter assessed it and gave me positive answer very quickly. When I compared my quotes from various of places, Ratesetter gave me best interest rate as well. Overall I would highly recommend. Reviewed on: 5th July 2020

Amazing

Love ratesetter, so easy and quick to use. Have used them for two loans now with no issues. Would definitely recommend Reviewed on: 5th July 2020

Outstanding service right from the start

RateSetter offered me a better interest rate than anyone else, even that of my my own bank, whom I've been with for 30 years. RateSetter provided me the funds to start my own business. Shortly after, we fell into lockdown and I lost all of my customers. My biggest fear was that of falling behind with loan repayments. I called RateSetter to explain my situation and feared the worst! I could not have been met by a more sympathetic and empathetic response to my dilemma. I will recommend RateSetter to anyone I ever encounter who is considering taking out a loan. Outstanding customer service! Reviewed on: 4th July 2020

Quick & easy

When you apply for a loan it can be quite daunting, will they say yes or will it be a no. Ratesetters easy step by step process was easy to complete and took a lot of the stress out of the process. I was always able to communicate and get my questions answered. They have taken the stress out of applying for a loan. Great team, great product. Reviewed on: 4th July 2020

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