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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Effiicient personal loan lender

They are very good making the job easy logging in personal account to see the transaction & can trace about the loan status. Reviewed on: 6th July 2020

Reassuringly Transplant

Ratesette have competitive rates, excellent customer service, highly recommend to anyone looking for a loan with transparent terms Reviewed on: 6th July 2020

Quick, easy and good customer service

Needed to get a loan to consolidate a few debts, rate setter had the best overall rate and conditions. Once I had applied and the loan had been approved the money was in my account within 24hrs. When I wanted to change the date my payment came out the customer service team where really helpful and explained everything and changed the date for me with ease. Reviewed on: 6th July 2020

Great service

I took out a loan around 18 months ago good rates and no problems. My only comment is that I recently called to pay some off. And wanted to reduce my monthly repayments, but keep the term time of repayment. Unfortunately that is not an option. Reviewed on: 6th July 2020

Fantastic

Great experience from a great company Reviewed on: 6th July 2020

Amazing customer experience!

Handled very professionally. Would definitely recommend in the future. Reviewed on: 6th July 2020

Easy borrowing

I was able to borrow from Ratesetter despite a relatively poor credit rating. Taking the loan when I did saved me money on credit card interest, and helped me build my credit score back up. I liked the ease of account maintenance, although I was a bit disappointed about the lack of contact at account settlement/closure. Reviewed on: 6th July 2020

Excellent

Brilliant experience from start to finish, very easy and would highly recommend. Reviewed on: 6th July 2020

Simple, straightforward

Simple and straightforward service Reviewed on: 5th July 2020

Excellent helpful

Is very easy to apply and it show you clear how much will be all cost and your payment. The online account it show you everything what you need to know and easy for check all payments. Reviewed on: 5th July 2020

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