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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

good credit

good service and friendly with it Reviewed on: 3rd July 2020

Amazing service

From day one nothing but great customer service, very responsive, very helpful. Would and have recommended Ratesetter to friends and family Reviewed on: 3rd July 2020

Absolutely fantastic

Hands down the best company you could ever take a loan out with. Great customer service, easy to use interface, Simple payment management system, it’s just great Reviewed on: 3rd July 2020

Best loan site

Got my money really quick, low interest rates and really simple to apply for it with a quick response, no additional costs would recommend to anyone I would never look elsewhere for a loan :) Reviewed on: 3rd July 2020

Excellent

I took out a loan with RateSetter for the first time 8 years ago as they had the lowest interest available. It was a £3000 loan, the application was easy to fill (all online) and the money was transfered into my account the same day. During the loan term I called customer service a couple times in order to make some overpayments and the process was always quick and easy. For these reasons, 3 years ago I needed to improve my home so I turned to RateSetter again for another £5000 and the whole process was as easy as the previous one. I definitely recommend. Reviewed on: 3rd July 2020

Good quality service

Rate setter have always been fair, responsive and professional in their dealings with me as a lender. Reviewed on: 3rd July 2020

Affordable loans

I applied for my loan with Rate Setter and it was settled quickly and the money in my bank account in no time. I was able to look at various payment plans instantly and decide on the best one for my financial situation. I will certainly use Rate Setter in the future should I need. Reviewed on: 3rd July 2020

Great easy process

Requested a loan....no streams of questions...straightforward and easy to understand the T&C's Reviewed on: 3rd July 2020

Fast efficient and friendly

You wont get better than RateSetter, Running a small business I need access to quick loans and I always go here. Staff are understanding and quick to get back to you which is rare these days. Reviewed on: 3rd July 2020

A Ferradji

Very helpful customer service the money was in my account in less than 24 Hours. Reviewed on: 3rd July 2020

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