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Refused Car Finance: Credit Broker reviews

Name: Credit Broker
Rating: 4.6 (62 reviews)

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4.58

Based on 62 reviews, last reviewed 18th May 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

3 star

2 star

Latest highest rating:

5

Quick and so easy to deal with Everything was so quick and easy to deal with. Reviewed on: 20th May 2018

Latest lowest rating:

1

Lies and more lies Absolutely all lies from start to finish. Took them 4 weeks to get car moted and said they need to test drive the car for a few days to make sure it's... Read more Reviewed on: 18th May 2019

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About this product

On Smart Money People, we have broker reviews of Refused Car Finance from people like you, who come here to share their experiences of using this company. Consumers tell us about things like customer service, value for money, and anything else they liked or disliked about Refused Car Finance. Or have you previously used Refused Car Finance as a broker to secure a loan? Please share your own experiences by leaving a review and you'll be helping others make better decisions!

Refused Car Finance Credit Broker reviews (62)

Review of the Refused Car Finance, Credit Broker:

Lies and more lies

Absolutely all lies from start to finish. Took them 4 weeks to get car moted and said they need to test drive the car for a few days to make sure it's fine. I asked where did you take car too. They replied to Ford garage. Checked the so called paper I was giving and it was sent to there local back street garage. I asked if it had full service they said yes. I checked this also and no it did not. Lies again. In between this u asked why car taking so long. They couldn't give me a straight answer and flogged me off with words like, the garage is taking time. Then after days of asking they said they told me it needs a part. Bullshit they did not as I have everything in text. Lies again. Then they told me to book a flight on a certain day ad the car will be ready which I paid over 100.00 for and then in the end he said on the day it's not going to be ready till way next week. Lies again. He had that day off hmmm funny that. Waited another week and asked what's going on. Said part due in on Tuesday. Waited till Wednesday and no reply back. Thursday came and said part will be in Friday. Then he said he needs to drive the car to see if it's ok. I mean, seriously now why. Did they send it to a dodgy garage I think so. Again more lies. They flog you off with bullshit due to them wanting a sale and wanted to make sure they give me the go ahead to pick up car so they can drive itnfornover 300 miles which is wrong and to make sure that the two weeks are up after signing the contract so that time you cant cancel. Well that was true. Last day was Thursday Friday came and said should be ready Saturday. Thrn said no next week. I mean. What the f.... Bunch of you know what. And they also come under another name UK car finance. Beware. All the good ratings are from themselves not real customers. Oh and to add to that. They sent me a few cars in WhatsApp to pick from then I wanted a certain one in the end one guy said oh the blue car is not that reg so he sends mens newer car with a older reg plate in message. What a bunch of unprofessional people. monkey's can do a better job. Reviewed on: 18th May 2019

Awesome!!!

The best customer service I’ve had yet!!! Reviewed on: 11th May 2018

Excellent customer service

Great service and very friendly staff Reviewed on: 11th May 2018

I thought no one could help it seemed hopeless

I was reluctant to even fill the finance form out as I deemed it pointless however something made me do it I was totally shocked when after some hard work I got the call saying I had been pre approved. That call to me was like winning the lottery finally I knew i could have a safe reliable nice car and not only that prove I could be responsible paying it back the team made it very easy and I got the car I've always wanted so a huge thank you from me and my 3 beautiful children Reviewed on: 11th May 2018

great service

great service from these guys made choosing a car easy selected the cars in my price range allowed to to test drive and advised me on the best car for me I would honestly suggest this company to anyone Reviewed on: 11th May 2018

Great job finding me a car !

Very helpful and fast finding me my dream car ! Couldn’t thank them enough Reviewed on: 11th May 2018

Great help

They were really helpful and couldn't do enough for me. They really tried hard to find me the best deal and as we had problems with the first car I had they sorted a replacement out with in a day. Very impressed and will use them again Reviewed on: 11th May 2018

Very helpful and fast was a pleasure getting a car from them.

The process was very easy and quick very helpfull staff and polite would recommend to anyOne struggling to get car finance. Reviewed on: 11th May 2018

brilliant service

very good service and very helpful The sales men are very professional and they don't just try and sell you what you cant afford its all about budget and income would highly recommend Reviewed on: 11th May 2018

My experience

My experience with refused car finance was amazing as i didnt thibk i would be accepted for car credit. When they accepted i was really excited. I am very happy with the car i got on finance with their help. Reviewed on: 11th May 2018

I wont go anywhere else

Buying my first car was always going to be worrying but after a good conversation with Jacob it put my mind at ease. He answered all of my questions and didnt once sound like i was annoying him. He was very profesional and always made sure everything was what i wanted. Ivehad the car a few weeks now and i love it. I cant eait to call back in a few years to speak with Jacob again, thats if hes not the manager Reviewed on: 9th May 2018

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