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Refused Car Finance: Credit Broker reviews

Name: Credit Broker
Rating: 4.6 (62 reviews)

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4.58

Based on 62 reviews, last reviewed 18th May 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

3 star

2 star

Latest highest rating:

5

Quick and so easy to deal with Everything was so quick and easy to deal with. Reviewed on: 20th May 2018

Latest lowest rating:

1

Lies and more lies Absolutely all lies from start to finish. Took them 4 weeks to get car moted and said they need to test drive the car for a few days to make sure it's... Read more Reviewed on: 18th May 2019

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About this product

On Smart Money People, we have broker reviews of Refused Car Finance from people like you, who come here to share their experiences of using this company. Consumers tell us about things like customer service, value for money, and anything else they liked or disliked about Refused Car Finance. Or have you previously used Refused Car Finance as a broker to secure a loan? Please share your own experiences by leaving a review and you'll be helping others make better decisions!

Refused Car Finance Credit Broker reviews (62)

Review of the Refused Car Finance, Credit Broker:

Lies and more lies

Absolutely all lies from start to finish. Took them 4 weeks to get car moted and said they need to test drive the car for a few days to make sure it's fine. I asked where did you take car too. They replied to Ford garage. Checked the so called paper I was giving and it was sent to there local back street garage. I asked if it had full service they said yes. I checked this also and no it did not. Lies again. In between this u asked why car taking so long. They couldn't give me a straight answer and flogged me off with words like, the garage is taking time. Then after days of asking they said they told me it needs a part. Bullshit they did not as I have everything in text. Lies again. Then they told me to book a flight on a certain day ad the car will be ready which I paid over 100.00 for and then in the end he said on the day it's not going to be ready till way next week. Lies again. He had that day off hmmm funny that. Waited another week and asked what's going on. Said part due in on Tuesday. Waited till Wednesday and no reply back. Thursday came and said part will be in Friday. Then he said he needs to drive the car to see if it's ok. I mean, seriously now why. Did they send it to a dodgy garage I think so. Again more lies. They flog you off with bullshit due to them wanting a sale and wanted to make sure they give me the go ahead to pick up car so they can drive itnfornover 300 miles which is wrong and to make sure that the two weeks are up after signing the contract so that time you cant cancel. Well that was true. Last day was Thursday Friday came and said should be ready Saturday. Thrn said no next week. I mean. What the f.... Bunch of you know what. And they also come under another name UK car finance. Beware. All the good ratings are from themselves not real customers. Oh and to add to that. They sent me a few cars in WhatsApp to pick from then I wanted a certain one in the end one guy said oh the blue car is not that reg so he sends mens newer car with a older reg plate in message. What a bunch of unprofessional people. monkey's can do a better job. Reviewed on: 18th May 2019

Wasnt successful

No luck at all. Seems like most brokers reject people with bad credit Reviewed on: 30th September 2018

Refused

I keep trying to get car finance and getting rejected. Maybe it’s my car that too old? Reviewed on: 4th August 2018

Not good as I was not approved

Not happy this time. I wish you could help me. Reviewed on: 15th July 2018

Quick and so easy to deal with

Everything was so quick and easy to deal with. Reviewed on: 20th May 2018

Amazing service

Made me feel very at ease and told me every last detail which I didn't even think about asking myself. Very happy with my first car Reviewed on: 13th May 2018

Super smooth service

Great customer service and superb low rates after I had been given ridiculous quotes elsewhere Reviewed on: 11th May 2018

Quick & easy process

I’m not going to lie, my previous credit history is appalling so when I decided I wanted a new car I thought I had no chance, then I found “Refused car finance”. The application was quick & easy, someone called me back within a couple of hours to tell me I’d been granted finance! I was asked if I had a particular car in mind, which I did & within minutes I had another call to tell me 1 of Refused car finance branches had exactly what I was looking for. I’ve had my new car for 7 months now & couldn’t be happier Reviewed on: 11th May 2018

Excellent friendly service

I struggled with finding car finance for a long time and came across this company who were willing to help straight away. I was very picky with the car I wanted and I was able to fulfil this dream with the help of this company. Every team member I came into contact with had excellent customer service skills. Would recommend to all family and friends. Top service!! Reviewed on: 11th May 2018

Exceptional customer b service

Very straightforward, excellent service. Overall honest and reliable. Reviewed on: 11th May 2018

Easy to deal with

The lads and girls was great good all-around service Reviewed on: 11th May 2018

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