Royal London Reviews

Ratings based on 24 reviews Last review 1 week ago
3.42 / 5Good overall rating

Royal London is totally committed to mutuality and looking after the interests of its members. Smart Money People is the place for Royal London reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 12
4 2
3 1
2 2
1 7

Your Royal London Reviews (24)

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16th October 2020

Totally useless

I have never known such a useless company...

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I have never known such a useless company
Totakly useless
Un professional and un helpful
Do not invest any money or pensions thru this company you will never get it back
It takes 2 months for them to reply to anything and another 7 weeks to send mail
You phone them and they can't help have no idea what they are doing
Can't get our pension money back
Hard earned cash that we have earnt
Next stop is ombudsman
Furious

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3rd October 2020

Terrible

our financial advisor recommended Royal London along with a couple of others to choose from. Wish we had never gone with Royal London. The charges taken by Royal London and our advisor are seriously wrecking an already poorly performing pension. We...

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our financial advisor recommended Royal London along with a couple of others to choose from. Wish we had never gone with Royal London. The charges taken by Royal London and our advisor are seriously wrecking an already poorly performing pension. We are changing both advisor and pension provider. Incidentally we have been told by a number of financial advisors we should never have gone with Royal London.

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27th August 2019

Very Poor indeed

This company has made calculation errors on my pension statement for the past 5 years at least and having requested a transfer value the errors were identified and a poor letter of apology received. I have £20,000 less in value than was communicated ...

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This company has made calculation errors on my pension statement for the past 5 years at least and having requested a transfer value the errors were identified and a poor letter of apology received. I have £20,000 less in value than was communicated and the Ombudsman will be advised. The offer of £1k is equally unacceptable. Trust is important in your chosen provider as is integrity and the ability to add up! Reputation is clearly not priority #Royalcockup

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23rd November 2018

Royal London - run by Humans

I have an ISA with Royal London which was previously managed by CIS and dealing with them is a doddle over the...

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I have an ISA with Royal London which was previously managed by CIS and dealing with them is a doddle over the phone.
On each occasion that I've phoned them to arrange a withdrawal, the team have been super. Simple process yet crucially secure and I receive my money promptly. It's great to be able to call them and deal with actual people who are competent and courteous.

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29th June 2018

Great pension product

I have my pension with Royal London. The literature is all easy to understand and the investment has grown really well. Charges are low and because they are a mutual they have started paying me profit share each year which boosts the value of my...

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I have my pension with Royal London. The literature is all easy to understand and the investment has grown really well. Charges are low and because they are a mutual they have started paying me profit share each year which boosts the value of my pension. Financial advisers tell me they are one of the best around for value for money and service.

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18th April 2018

Pension fund portfolio

WEALTH WARNING!! WEALTH WARNING!! Was told that portfolio 7 had very good statistical returns over the years and trusted my pension to them. What a mistake!! despite a fairly flat worldwide stock market worldwide my portfolio has crashed by 4-5%, and...

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WEALTH WARNING!! WEALTH WARNING!! Was told that portfolio 7 had very good statistical returns over the years and trusted my pension to them. What a mistake!! despite a fairly flat worldwide stock market worldwide my portfolio has crashed by 4-5%, and I pay for the service! they now wont even reply to my emails asking what is happening.

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23rd August 2017

Con.

we were made to take life assurance out with these jokers in order to secure a mortgage. later we sold the house and moved. The amount kept appearing on our statement even though the mortgage was paid off and we had moved to a different area....

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we were made to take life assurance out with these jokers in order to secure a mortgage. later we sold the house and moved. The amount kept appearing on our statement even though the mortgage was paid off and we had moved to a different area. Eventually I rang them up and was told I haddn't paid for two months' so they'd cancelled it. I asked why they hadn't written to me as they said it was a life insurance policy. They said they'd written to the old address. Can't help thinking that they have had thousands off me for something I did not need or want but was made to have and that if they had seriously wanted to find me, i.e if it was a debt, they would have found me. Shady, not to be trusted when I see ther advert on TV it angers me all over again. No wonder people don't trust insurance companies and their products anymore.

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20th July 2017

Group Pension

I worked for Royal London for 12 and a half years and I can tell you that the people who look after your money are totally committed to being the best. At my new job, we have a group pension plan with them and they've been so good in sorting out...

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I worked for Royal London for 12 and a half years and I can tell you that the people who look after your money are totally committed to being the best. At my new job, we have a group pension plan with them and they've been so good in sorting out enrolment and contributions. I'd highly recommend their pension portfolio product to anyone, it's market leading and truly innovative.