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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,588 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4588 company reviews • Last reviewed within 7 days

Great service from Loraine.

Savings • 20th October 2026

Great service from Loraine. Went into Glasgow branch recently and had fantastic friendly service from Loraine. Extremely helpful

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DcS
Rated Excellent • 5.00/5
Read more product reviews

I received excellent customer service from a lovely...

Savings • 20th October 2026

I received excellent customer service from a lovely lady who was friendly and very helpful. Audrey made me feel welcome and ensured everything went smoothly.... I received excellent customer service from a lovely lady who was friendly and very helpful. Audrey made me feel welcome and ensured everything went smoothly. I truly appreciate her kindness and outstanding service. She is a great asset to the team. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I am extremely impressed by the service Abbie provid...

    I am extremely impressed by the service Abbie provided when I attended Edinburgh branch she was a great help in assisting with my maturing bond.

    Savings
    Verified source 20th October 2026
  • 5.00/5

    Good customer service experience

    Very helpful and friendly assistance from Lorraine T of Customer Services over the phone.

    {"display":"RM","full_name":"RM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    RM 20th October 2026
  • 5.00/5

    A very positive experience.

    A very positive experience. The team were approachable, knowledgeable and genuinely interested in helping me

    Savings
    Verified source 20th October 2026
  • 5.00/5

    Ias made to feel very welcome by june Nothing was to...

    Ias made to feel very welcome by june Nothing was too much trouble, and all my questions were answered clearly

    Savings
    Verified source 20th October 2026
  • 5.00/5

    Superb service top notch as always could not fault t...

    Superb service top notch as always could not fault the way I am dealt with on every visit

    Savings
    Verified source 20th October 2026
  • 5.00/5

    Never had to wait at all when I went in the relation...

    Never had to wait at all when I went in the relationship centre I was attended to with a smile super service by Aberdeen crew

    Savings
    Verified source 20th October 2026
  • 5.00/5

    Happy with the interaction I had with abbie in Edinb...

    Happy with the interaction I had with abbie in Edinburgh she is such a pleasant and polite young lady id recommend the Scottish society

    Savings
    Verified source 20th October 2026
  • 5.00/5

    My experience with Abbie today was very positive

    My experience with Abbie today was very positive

    Savings
    Verified source 20th October 2026
  • 5.00/5

    Call answered immediately and dealt with expertly.

    Call answered immediately and dealt with expertly. Polite and very professional.

    Savings
    Verified source 20th October 2026

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