I have been managing both parents accounts with the building society with having POA . The staff were so understanding when mum passed anway. We... I have been managing both parents accounts with the building society with having POA . The staff were so understanding when mum passed anway. We to get probate/ confirmation etc . They helped so much with their support and compassion at a very difficult time Read more Read less

Katie, Dawn and Amy were very helpful and provided excellent service

I always get to speak to someone Scottish who can actually understand the Scots language. This is in stark contrast to other ‘Scottish’ banks or... I always get to speak to someone Scottish who can actually understand the Scots language. This is in stark contrast to other ‘Scottish’ banks or BS. It’s usually someone in a branch I speak too as well, which I value. Read more Read less

Opened a new account yesterday, great service

Fantastic service in Inverness - even though they were very busy they were still very professional and pleasant

Having had difficulty with last minute transfer of funds from my bank to SBS I called the latter for assistance. I was connected to June... Having had difficulty with last minute transfer of funds from my bank to SBS I called the latter for assistance. I was connected to June (Mitchell) in the Edinburgh office. June listened and gave advice in a patient, clear and friendly manner. June then insisted on staying on line whilst I tried ( this time successfully) the transfer process again. June has a talent for putting members/customers at ease from the start of a conversation. A true customer service champion. Many thanks for your assistance June. Read more Read less

The staff was very professional and very helpful

I like the friendly service from the staff in Galashiels. They're always happy to help me and greet me by name when I visit the... I like the friendly service from the staff in Galashiels. They're always happy to help me and greet me by name when I visit the branch. Lorraine was excellent yesterday, taking the time to ask how I was before efficiently dealing with my requests. Read more Read less

We were given an appointment that suited our timescale very quickly. At the branch we were warmly welcomed by both girls and dealt with extremely efficiently.