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Scottish Building Society reviews

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Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,384 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4384 company reviews Last reviewed within 7 days

Katie from Troon provided SBS online setup assistance

Savings 25th August 2026

Katie from Troon provided the assistance I required to set up my SBS Online account. Took me through the procedure step by step very clear... Katie from Troon provided the assistance I required to set up my SBS Online account. Took me through the procedure step by step very clear and concise, although we did exactly what I I had done 3 times previously without assistance I now received the verification code email, job done. I am now waiting for postal confirmation and/or email to complete setup. It was the email verification code I wasn't receiving prior to Katie's intervention. Thankyou Read more Read less

Rated Excellent 5.00/5
Read more product reviews

Maxine was very patient and very helpful.

Savings 25th August 2026

Maxine was very patient and very helpful.

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Run into difficulty registering on new online system

    Have a savings account and run into a few difficulties registering on new online system. Telephoned for help and spoke to David Armstrong. After a... Have a savings account and run into a few difficulties registering on new online system. Telephoned for help and spoke to David Armstrong. After a lengthy problem solving discussion over a few phone calls problem resolved. David remained calm and reassuring throughout this process. Exceptional friendly help. Read more Read less

    {"display":"Sandra A","full_name":"Sandra A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandra A 25th August 2026
  • 5.00/5

    Holly and Audrey were exceptional and very helpful w...

    Holly and Audrey were exceptional and very helpful with my bank transfer

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Excellent customer service

    I was helped by a lovely lady in customer services who stayed on the phone with me whilst I registered for the new SBS online.

    {"display":"SM","full_name":"SM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    SM 24th August 2026
  • 5.00/5

    Difficulty with access my a/c online due to changes...

    Difficulty with access my a/c online due to changes in web page. Phoned SBS and was assisted by Rachel who was very patient and helpful.

    {"display":"suzmjo","full_name":"suzmjo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    suzmjo 24th August 2026
  • 5.00/5

    Thanks to Abbie for all her help today when I was tr...

    Thanks to Abbie for all her help today when I was trying to register online.

    Savings
    Verified source 24th August 2026
  • 5.00/5

    Excellent customer support from June

    Was given excellent help and support from June in setting up my online account. As someone who struggles with this, she explained everything very easily... Was given excellent help and support from June in setting up my online account. As someone who struggles with this, she explained everything very easily and simply for me to understand. Very great help is sorting something I can find very stressful to. Thanks again. Read more Read less

    {"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian W 24th August 2026
  • 5.00/5

    Kaia was so kind and helpful to phone me when my pos...

    Kaia was so kind and helpful to phone me when my postal application arrived. I was so worried about it being lost and she really... Kaia was so kind and helpful to phone me when my postal application arrived. I was so worried about it being lost and she really put my mind at ease with this. Read more Read less

    Savings
    Verified source 24th August 2026
  • 5.00/5

    Technical assistance

    Could not register for new system but great help from lady I spoke to

    {"display":"Elizabeth T","full_name":"Elizabeth T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth T 24th August 2026
  • 5.00/5

    Very helpful over the phone

    Spoke to Audrey Smith who was very helpful, calm and talked me through what I needed to do. Much appreciated.

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 24th August 2026

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