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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,563 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4563 company reviews • Last reviewed within 7 days

Went into Edinburgh yesterday with hopes to open a n...

Savings • 16th October 2026

Went into Edinburgh yesterday with hopes to open a new account and this was such an easy process and Kaia was very efficient and knowledgeable.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Great service

Savings • 16th October 2026

Received excellent service from Abbey McKinlay

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Xx
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    The most incredible patience shown this afternoon by...

    The most incredible patience shown this afternoon by Lorraine, who managed to transfer my online account to the new system. What a star!!

    {"display":"Dorothy A","full_name":"Dorothy A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dorothy A 16th October 2026
  • 5.00/5

    Vsited the Edinburgh branch couple of weeks ago to o...

    Vsited the Edinburgh branch couple of weeks ago to open an account and, as the colleague was already with an appointment, I was offered an... Vsited the Edinburgh branch couple of weeks ago to open an account and, as the colleague was already with an appointment, I was offered an alternative appointment. The manager personally came over to discuss other options, which I really appreciated. I prefer face-to-face human interaction, and the team were extremely apologetic and professional throughout. I'm submitting this feedback later as I wanted to wait until I received all the promised documentation, which arrived as expected. Thank you for delivering on your commitments and making me feel valued as a new client Read more Read less

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Recieved by documents cheers kaia, decent service

    Recieved by documents cheers kaia, decent service

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Gratitude to the young lady hollie , what a pleasant...

    Gratitude to the young lady hollie , what a pleasant young lady , no pushy service just nice old school general chat got my transaction done promptly with a smile

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Galashiels branch

    Holly could not have been more helpful and delt efficiently with my request

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Holly was great today, she knew who I was which was...

    Holly was great today, she knew who I was which was a lovely personable experience , she very kindly asked me to fill in feedback... Holly was great today, she knew who I was which was a lovely personable experience , she very kindly asked me to fill in feedback for her today and I would only ever do this if the teller or cashier stood out Read more Read less

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Very satisfied,staff very obliging as we did not kno...

    Very satisfied,staff very obliging as we did not know that we should have had an appointment.luckily the manager was present so she advised Holly. Thanks.

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Online banking help

    Katie and Dawn , Troon shop, were extremely helpful when I went in for help with online banking. They were extremely patient with me and... Katie and Dawn , Troon shop, were extremely helpful when I went in for help with online banking. They were extremely patient with me and took me through the process quickly. Thank you for great service . Read more Read less

    Savings
    Verified source 15th October 2026
  • 5.00/5

    HOLLY WAS VERY FRIENDLY AND EFFICIENT.

    HOLLY WAS VERY FRIENDLY AND EFFICIENT. LOVELY WOMAN.

    Savings
    Verified source 15th October 2026

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