I was unaware of which documents were necessary and had come Ill-equipped gor the interview. However, the relationship Centre Assistant, Loraine, very patiently helped me... I was unaware of which documents were necessary and had come Ill-equipped gor the interview. However, the relationship Centre Assistant, Loraine, very patiently helped me through the process of setting up and transferring to a new ISA. Read more Read less

I phoned the offices and was greeted warmly by David in the Aberdeen office, whose positivity and helpfulness made explaining my request so easy. His... I phoned the offices and was greeted warmly by David in the Aberdeen office, whose positivity and helpfulness made explaining my request so easy. His professionalism coupled with patience was disarming and he was able to solve the dilemmas I had with my accounts. This customer service is like no other - it is exceptional. Read more Read less

Audry & Lorraine are very friendly and very happy to help and create a relaxed enviroment for me to recommend and trust the scottish building society

I was in Edinburgh branch to open an isa. June explained the options for me so that I could choose the best one for me. Great service!

It’s great I can still go in and speak to someone easily about my accounts. Big banks have forgotten their customers

Myself and my husband moved providers to your selves based on int rates last year and the service we received, we were back into branch... Myself and my husband moved providers to your selves based on int rates last year and the service we received, we were back into branch today regarding up coming maturity and again the service was excellent the ladies are wonderful and helpful Read more Read less

Always a good experience in branch. Staff friendly and efficient

Friendly and welcoming. Comfortable environment, relaxing and good on privacy.

They made sure to go over everything with me to make sure I was well informed.