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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,273 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4273 company reviews Last reviewed within 7 days

Thanks for your assistance june you were extremely h...

Savings 10th August 2026

Thanks for your assistance june you were extremely helpful and supportive

Verified source
Rated Excellent 5.00/5
Read more product reviews

Memberdhip relationship assistant Cara dealt with my...

Savings 10th August 2026

Memberdhip relationship assistant Cara dealt with my access dificulties in registering for the new SBS app in a very friendly, supportive and calm manner. Took... Memberdhip relationship assistant Cara dealt with my access dificulties in registering for the new SBS app in a very friendly, supportive and calm manner. Took considersble time to ensure the problem was fixed by working together. As an Aberdonian born, brought up and educated in Aberdeen I learned that Cara is based inthat city. Perhaps that had something to do with the synergy experienced by myself. Well done Cara, truly a credit to SBS customer services - thak you, Gordon Rse Read more Read less

Rated Excellent 5.00/5
Read more product reviews
  • 4.00/5

    Helpful customer service

    Had trouble accessing the new online system, but a quick call and it was soon sorted out.

    {"display":"Jeremy","full_name":"Jeremy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeremy 10th August 2026
  • 5.00/5

    I have been going to gala for 15 years and I have al...

    I have been going to gala for 15 years and I have always dealt with Lorraine, audrey, Kathleen, today I was served by a new... I have been going to gala for 15 years and I have always dealt with Lorraine, audrey, Kathleen, today I was served by a new lady hollie , she was lovely, very bright and chatty, and very helpful I wouldn't have known she was new to the company Read more Read less

    Savings
    Verified source 10th August 2026
  • 5.00/5

    Very efficient in Edinburgh 2 young ladies on the fr...

    Very efficient in Edinburgh 2 young ladies on the front desk were extremely helpful i then was assisted by june who took me through all... Very efficient in Edinburgh 2 young ladies on the front desk were extremely helpful i then was assisted by june who took me through all the accounts and services it was a lovely experience thank you Read more Read less

    Savings
    Verified source 10th August 2026
  • 5.00/5

    Polite, efficient staff with responsive suggestions

    Polite, efficient staff with responsive suggestions

    Savings
    Verified source 10th August 2026
  • 3.00/5

    Katie McNight was exceptionally helpful but we still...

    Katie McNight was exceptionally helpful but we still do not understand why it took 2 weeks for your IT department to enable Mr Price's account to be activated.

    {"display":"Charles P","full_name":"Charles P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Charles P 8th August 2026
  • 5.00/5

    Shirley was brill as we had quite a few problems to...

    Shirley was brill as we had quite a few problems to rectify

    {"display":"George S","full_name":"George S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    George S 8th August 2026
  • 5.00/5

    GALASHIELS BRANCH ALWAYS BEEN FAB i dont keep your s...

    GALASHIELS BRANCH ALWAYS BEEN FAB i dont keep your staff back from their job but they always have time for a chat and laugh AUDREY... GALASHIELS BRANCH ALWAYS BEEN FAB i dont keep your staff back from their job but they always have time for a chat and laugh AUDREY AND LORRAINE fair cheered me up the other day. Read more Read less

    Savings
    Verified source 7th August 2026
  • 5.00/5

    Had a few questions regarding the new online update...

    Had a few questions regarding the new online update and I was pleasantly surprised with the information provided. Clear non technical details of the why... Had a few questions regarding the new online update and I was pleasantly surprised with the information provided. Clear non technical details of the why and how to from a young girl called Amy. I am now registered within 30 minutes from calling to enquire Read more Read less

    Savings
    Verified source 7th August 2026
  • 5.00/5

    Speedy and competent

    Speedy and competent dealing with my concerns.

    Savings
    Verified source 7th August 2026

    Products from Scottish Building Society

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