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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.84/5

Scottish Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 2,985 product reviews

Average score of 4.84/5
5 star
88%
4 star
10%
3 star
1%
2 star
0%
1 star
1%
Reviews for Scottish Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Small is beautiful

Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’. What... Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’. What a difference, query sorted in full and no sense of frustration! Read more Read less

{"display":"John c","full_name":"John c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
John c 11th September 2025

Latest negative rating

1/5

Shirley was Excellent

Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest.

Savings
Verified source 27th June 2025
See more reviews for Scottish Building Society products

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 2985 company reviews • Last reviewed within 7 days

Small is beautiful

Mortgages • 11th September 2025

Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’. What... Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’. What a difference, query sorted in full and no sense of frustration! Read more Read less

{"display":"John c","full_name":"John c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Spoke to Natalie and got prompt help after being loc...

Savings • 9th September 2025

Spoke to Natalie and got prompt help after being locked out my online account.

{"display":"Rory M","full_name":"Rory M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Spoke to Katie.

    Spoke to Katie. Very Cheerful and helpful.

    {"display":"Jeffrey A","full_name":"Jeffrey A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeffrey A 8th September 2025
  • 5/5

    Incredibly helpful and quick customer service team.

    Incredibly helpful and quick customer service team. Spoke to Erin who was fantastic and got my query regarding mortgage overpayments sorted in

    {"display":"Scott F","full_name":"Scott F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Scott F 5th September 2025
  • 5/5

    Natalie was so helpful and patient with me helping m...

    Natalie was so helpful and patient with me helping me going through my query stage by stage. She was so friendly it was so good talking with her

    {"display":"Dianne V","full_name":"Dianne V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dianne V 3rd September 2025
  • 5/5

    Very friendly lady.

    Very friendly lady. Helpful and efficient. gave me the answers I required.

    {"display":"Doreen M McCandlish","full_name":"Doreen M McCandlish","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Doreen M McCandlish 3rd September 2025
  • 5/5

    Friendly staff

    No improvements to be made, I had a great experience.

    Savings
    Verified source 29th August 2025
  • 5/5

    Friendly, Professional, Quick

    Always a pleasure to come into the Troon Branch. Everyone lovely, professional, Knowledgeable, Quick.

    Savings
    Verified source 29th August 2025
  • 5/5

    Very Very Good

    Like the local availability, understanding staff (member feels he can speak with staff), Good communication.

    Savings
    Verified source 29th August 2025
  • 5/5

    In branch service review

    Cara was pleasant and helpful and is forwarding tax info which you no longer send automatically. Well done.

    Savings
    Verified source 29th August 2025
  • 5/5

    Excellent, Friendly, Local

    Shirley and Natalie are a credit to your name, friendly and helpful.

    Savings
    Verified source 29th August 2025

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

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