I have been with the Scottish building society for years now, and your staff are very helpful, Lorraine is very pleasant to deal with, explaining... I have been with the Scottish building society for years now, and your staff are very helpful, Lorraine is very pleasant to deal with, explaining everything clearly to you ,your interests rates are very competitive in the current market. Read more Read less

I needed help in getting back onto my online account and opening an E-Saver Plus account. I have Mild Cognitive Impairment and explained this to... I needed help in getting back onto my online account and opening an E-Saver Plus account. I have Mild Cognitive Impairment and explained this to Holly who was brilliant, took her time and supported me in getting this sorted. She even phoned me back when the line was lost. Thank You. Holly! Read more Read less

Yesterday saw Holly in the Galashiels Branch, as I wanted to open a new savings account. She was very friendly & helpful. I really appreciate... Yesterday saw Holly in the Galashiels Branch, as I wanted to open a new savings account. She was very friendly & helpful. I really appreciate the personal service I always receive at Scottish Building Society- a rarity nowadays! Read more Read less

Put through to Audrey Smith to resolve my problem with signing on to my account. Resolved quickly and efficiently.

Easy to get a hold of someone regarding any issues .

I made an appointment to discuss transferring an ISA from a bank to a new account with SBS as I was finding the bank’s web... I made an appointment to discuss transferring an ISA from a bank to a new account with SBS as I was finding the bank’s web based service difficult to navigate. June explained the process to me, completed the form and said that SBS would manage the whole transfer process for me. It was so refreshing to experience great customer service in person - June could not have been more helpful. Read more Read less

One of the best things is that you can always chat to a real person, not a bot!! It makes such a difference, and that... One of the best things is that you can always chat to a real person, not a bot!! It makes such a difference, and that person is at a local branch - such a rarity these days, and so appreciated. Shirley in the Inverness branch is very easy to speak with, and exceptionally helpful. Highly recommend both this building society and their staff - I have been a member for many years and always very happy with the service. Read more Read less

The people who work here are absolutely spot on with knowledge service and friendliness, June helped when I had been locked out again, so patient with me

Good service from Kaia in Edinburgh. Thank you.