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Scottish Building Society reviews

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Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,703 product reviews

Average score of 4.90/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4703 company reviews • Last reviewed within 7 days

Kaia was so patient whilst I registered to get logge...

Savings • 5th November 2026

Kaia was so patient whilst I registered to get logged in online.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Brilliant service from Abbie on the counter.

Savings • 5th November 2026

Brilliant service from Abbie on the counter. I have been assisted by Abbie before, she is fantastic and always ensures your needs are met.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Amanda :)

    Amanda was of great help. A lovely sunny credit to your company.

    Savings
    Verified source 5th November 2026
  • 5.00/5

    Requested some documents to be sent out, spoke to Na...

    Requested some documents to be sent out, spoke to Natalie on the phone and she sent them very promptly

    Savings
    Verified source 5th November 2026
  • 5.00/5

    Staff are friendly and knowledgeable.

    Staff are friendly and knowledgeable. Always a nice experience visiting the branch. I was served by Audrey today who is always welcoming and efficient

    Savings
    Verified source 5th November 2026
  • 5.00/5

    Pleasant visit to Aberdeen today.

    Pleasant visit to Aberdeen today. Friendly faces and answered all my questions

    Savings
    Verified source 5th November 2026
  • 4.00/5

    Shirley from Inverness has been a great help today.

    Shirley from Inverness has been a great help today. She helped me to access my account and to close it successfully. She couldn't have been more helpful and friendly

    {"display":"Karen D","full_name":"Karen D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen D 5th November 2026
  • 5.00/5

    Lovely experience with June she helped me with trans...

    Lovely experience with June she helped me with transferring money to my bank, and told me about other accounts and interest rates

    Savings
    Verified source 5th November 2026
  • 5.00/5

    Visited Troon branch on 3/11/26 and received excelle...

    Visited Troon branch on 3/11/26 and received excellent service from De. She was knowledgeable, efficient and friendly. Highly recommend De and the Troon branch

    Savings
    Verified source 4th November 2026
  • 5.00/5

    Very good service from KAIA in Edinburgh today.

    Very good service from KAIA in Edinburgh today. She explained everything in great detail and it was easy to understand.

    Savings
    Verified source 4th November 2026
  • 5.00/5

    Telephoned and spoke to Audrey

    Telephoned to get assistance signing in to my online account. Call was answered by Audrey who was very helpful and got me in successfully.

    Savings
    Verified source 4th November 2026

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