Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,527 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
Was this helpful?

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Scottish Building Society

Showing 11 of 4527 company reviews • Last reviewed within 7 days

Inheritance Tax Planning presentation.

Savings • 7th October 2026

I attended the SBS Aberdeen office today to listen to a presentation on Inheritance Tax Planning in relation to the inclusion of unused Pension Funds... I attended the SBS Aberdeen office today to listen to a presentation on Inheritance Tax Planning in relation to the inclusion of unused Pension Funds from the 6th of April 2027. The presentation was given by Alaina Howie of A&C Wealth and was both interesting & informative. The presentation was well received by all the SBS members & staff who attended. Read more Read less

{"display":"James C","full_name":"James C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Answered my questions clear and accurately

Savings • 7th October 2026

Answered my questions clear and accurately

{"display":"Louis T","full_name":"Louis T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Attended the event today at Aberdeen.

    Attended the event today at Aberdeen. This is what sets Scottish apart from everyone else. Warm environment to come and learn about things that matter. Thank you

    Savings
    Verified source 7th October 2026
  • 5.00/5

    Excellent Customer Service

    Katie confirmed that I need to wait for a one-time password to arrive in the mail.

    {"display":"James Collins","full_name":"James Collins","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1578537.png"}}'s avatar
    Savings
    James Collins 7th October 2026
  • 5.00/5

    Met with staff member Lorraine Thomson who was very...

    Met with staff member Lorraine Thomson who was very friendly and informative and took time to answer our questions with patience and kindness. We left... Met with staff member Lorraine Thomson who was very friendly and informative and took time to answer our questions with patience and kindness. We left the appointment feeling satisfied that we had been listened to Read more Read less

    {"display":"A M Bathgate","full_name":"A M Bathgate","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    A M Bathgate 7th October 2026
  • 5.00/5

    SBS are quite the best building society for customer...

    SBS are quite the best building society for customer service. Always helpful, flexible and efficient. Staff Like Abbie McKinlay are always ready to help and... SBS are quite the best building society for customer service. Always helpful, flexible and efficient. Staff Like Abbie McKinlay are always ready to help and respond to questions and invariably set the Gold Standard! Read more Read less

    {"display":"Philip K","full_name":"Philip K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip K 7th October 2026
  • 5.00/5

    Kaia was extremely helpful today.

    Kaia was extremely helpful today. Very glad I popped into the branch.

    Savings
    Verified source 7th October 2026
  • 5.00/5

    Efficient

    Very helpful, spoke to Katie. Quick efficient service.

    Savings
    Verified source 7th October 2026
  • 5.00/5

    Clear phone call

    Prompt response, local staff, clear communication and friendly

    {"display":"Lachlan M","full_name":"Lachlan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lachlan M 6th October 2026
  • 5.00/5

    Great customer by Audrey Smith on behalf of Scottish BS

    The customer service representative, Audrey Smith, was very helpful in addressing my query and resolved instantly to my full satisfaction.

    {"display":"James Collins","full_name":"James Collins","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1578537.png"}}'s avatar
    Savings
    James Collins 6th October 2026
  • 5.00/5

    Very pleasant experience from the ladies in Invernes...

    Very pleasant experience from the ladies in Inverness, most helpful and very friendly

    Savings
    Verified source 6th October 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice