Scottish Building Society reviews
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This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Scottish Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 3,659 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Scottish Building Society shines with its friendly, helpful staff and clear, personal service that makes banking feel human. People love the face-to-face access and find the mortgage and ISA processes straightforward when supported by staff. However, many find the interest rates on savings and ISAs a bit low and wish for better online services, including apps and easier transfers. Branch hours and postal delays also cause some frustration.
Positive themes
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Scottish Building Society staff are friendly, helpful, and make banking personal and easy.
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People appreciate Scottish Building Society’s clear communication and helpful mortgage service.
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Opening ISAs and savings accounts with Scottish Building Society is straightforward with friendly help.
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Negative themes
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Interest rates on savings and ISAs are often seen as too low compared to competitors.
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Online services and digital processes are outdated and frustrating for many users.
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Branch opening hours and postal delays cause inconvenience and frustration for some customers.
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