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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.86/5

Scottish Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 3,315 product reviews

Average score of 4.86/5
5 star
89%
4 star
10%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Remote application for Regular Saver

I was delighted with Customer Service explaining how the application form could be downloaded then emailed for which Shirley of Inverness deserves considerable praise. Natalie... I was delighted with Customer Service explaining how the application form could be downloaded then emailed for which Shirley of Inverness deserves considerable praise. Natalie took over when it came to depositing my cheque with the opening balance (that had to be sent via Royal Mail. Once this had been presented, my sincere thanks are due to Loraine (one R) for advising me of my new account number whilst the Welcome Pack was on its way, and when I needed some help, for talking me through the online registration process. Read more Read less

{"display":"AJB","full_name":"AJB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
AJB 9th December 2025

Latest negative rating

2/5

Archaic, Useful

Why no online opening, you made me write the first cheque in offer 10 years and POST IT.

Savings
Verified source 24th November 2025
See more reviews for Scottish Building Society products

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 3315 company reviews • Last reviewed within 7 days

Remote application for Regular Saver

Savings • 9th December 2025

I was delighted with Customer Service explaining how the application form could be downloaded then emailed for which Shirley of Inverness deserves considerable praise. Natalie... I was delighted with Customer Service explaining how the application form could be downloaded then emailed for which Shirley of Inverness deserves considerable praise. Natalie took over when it came to depositing my cheque with the opening balance (that had to be sent via Royal Mail. Once this had been presented, my sincere thanks are due to Loraine (one R) for advising me of my new account number whilst the Welcome Pack was on its way, and when I needed some help, for talking me through the online registration process. Read more Read less

{"display":"AJB","full_name":"AJB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
AJB
Rated Excellent • 5/5
Read more product reviews

Transferring my current maturing fixed ISA

Savings • 9th December 2025

My query related to transferring my current - maturing fixed ISA into the new E-ISA issue 92. I telephoned and spoke to Katie McKnight who... My query related to transferring my current - maturing fixed ISA into the new E-ISA issue 92. I telephoned and spoke to Katie McKnight who was able to guide me through what was needed in a calm, clear and reassuring manner. Read more Read less

{"display":"John C","full_name":"John C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    1st class service , very helpfpatwith m...

    1st class service , very helpful and patience with my questions

    {"display":"Michael Y","full_name":"Michael Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael Y 8th December 2025
  • 5/5

    Pleasant , efficient, knowledgable staff.

    Pleasant , efficient, knowledgable staff. Prompt action & answers to queries

    {"display":"Loyalty","full_name":"Loyalty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Loyalty 4th December 2025
  • 5/5

    A social community experience.

    It is lovely to deal face to face with real people - a social community experience where it seems there is friendship and loyalty. The... It is lovely to deal face to face with real people - a social community experience where it seems there is friendship and loyalty. The interest rates are pretty good also. For all of this and more is why SBS has my savings and my bank does not. Thank you SBS. Read more Read less

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 3rd December 2025
  • 4/5

    Safe, reliable, welcoming

    Branch opening hours a little limied - not everyone can do business online. The face-to-face personal interaction in local branch has always been a key plus for me.

    Savings
    Verified source 28th November 2025
  • 5/5

    Friendly, helpful, available

    I like the friendliness of your staff and the clarity of what is on offer. Your communication is good. I also like that you are a mutual society.

    Savings
    Verified source 28th November 2025
  • 5/5

    Professional and very helpful

    The personal, professional and friendly service.

    Savings
    Verified source 28th November 2025
  • 5/5

    Easy, quick, efficient

    Really easy account opening process.

    Savings
    Verified source 28th November 2025
  • 5/5

    Very efficient and welcoming

    Opening a new account. Very efficient, well explained options. Friendly and helpful staff.

    Savings
    Verified source 28th November 2025
  • 5/5

    Informative, insightful, knowledgeable

    Great experience and looking forward to the fraud event.

    Savings
    Verified source 28th November 2025

    Products from Scottish Building Society

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