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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,161 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4161 company reviews • Last reviewed within 7 days

Customer service ...

Savings • 23rd July 2026

Call answered quickly on both times , problem resolved quickly, both were very polite professional and communication was excellent

{"display":"Stuart Phillimore","full_name":"Stuart Phillimore","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1748252.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Really helpful and friendly service at Aberdeen today.

Savings • 23rd July 2026

Really helpful and friendly service at Aberdeen today. Always pleasant and welcoming

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Exceptional service

    Katie was exceptional and had me sorted out in a minute. Very friendly, helpful and extremely efficient. Thank you

    {"display":"Norman J","full_name":"Norman J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Norman J 23rd July 2026
  • 5.00/5

    Fantastic help

    Always exemplary customer service and help from the Scottish Building Society. Mudassar, Relationship Centre Manager - Glasgow & Troon was huge help recently. Have great... Always exemplary customer service and help from the Scottish Building Society. Mudassar, Relationship Centre Manager - Glasgow & Troon was huge help recently. Have great products and are customer focussed. Greatly appreciated. Many thanks Read more Read less

    {"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike 23rd July 2026
  • 5.00/5

    Troon visit.

    As a new member to the society. It was a pleasure to be welcomed so warmly in Troon by Dawn and Katie. The ladies went... As a new member to the society. It was a pleasure to be welcomed so warmly in Troon by Dawn and Katie. The ladies went through the options and have got me thinking about investing other funds. Read more Read less

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Great service in Edinburgh kaia and maxine were extr...

    Great service in Edinburgh kaia and maxine were extremely kind and helpful

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Wonderful help

    Had wonderful help when completing the new online systems. There was confusion at the onset but it was quickly and cheerfully resolved by staff on the phone.

    {"display":"J B","full_name":"J B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J B 22nd July 2026
  • 5.00/5

    Excellent service from Kaia.

    Excellent service from Kaia. The Edinburgh team are very friendly.

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    I visited my local branch earlier as I had been havi...

    I visited my local branch earlier as I had been having issues with getting in online. Cara was excellent and helped me successfully register for... I visited my local branch earlier as I had been having issues with getting in online. Cara was excellent and helped me successfully register for the new online website and even helped me download the app. Fantastic customer service as always! Read more Read less

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Natalie always provides excellent friendly service,...

    Natalie always provides excellent friendly service, she is always a pleasure to deal with

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Logging in to SBS

    My problem with logging in to Scottish Building Society - where they are currently transferring to a new system -was accurately and patiently resolved by... My problem with logging in to Scottish Building Society - where they are currently transferring to a new system -was accurately and patiently resolved by Lorraine Thomson. She was knowledgeable about the issue and helped satisfactorily through it. Read more Read less

    {"display":"Norman","full_name":"Norman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Norman 22nd July 2026

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