Kaia helped me with print outs of my accounts and gave me good information on new interest rates you have.

Audrey was great at dealing with my request

Very good no problem told what was available but I knew what I wanted.

Fab as always..im regular twice month and ut never fails excellent audery

Mrs audrey was a delight, very attentive

Superb service give me guidance on how to manage my late father's affairs, I had seen a solicitor and never mentioned an APS transfer....I was... Superb service give me guidance on how to manage my late father's affairs, I had seen a solicitor and never mentioned an APS transfer....I was shocked...I can now keep all the tax free savings , great knowledge and service in Frederick Street Read more Read less

I’ve spoken to customer service twice this week in connection with the online service. On both occasions the advisors were excellent and were able to resolve my issues.

I am delighted with the smooth process of opening an account in Edinburgh, KAIA was very helpful.

Great friendly service. Audrey was very helpful when we were in Galashiels Branch and explained to us what would happen when our ISAs matured in... Great friendly service. Audrey was very helpful when we were in Galashiels Branch and explained to us what would happen when our ISAs matured in December, everything a lot clearer now. Thank you Read more Read less