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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,515 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4515 company reviews • Last reviewed within 7 days

Great Customer Service

Savings • 5th October 2026

I was fortunate to have received the excellent customer services skills of Audrey Scott. She talked me through the problem situation and provided clear advice... I was fortunate to have received the excellent customer services skills of Audrey Scott. She talked me through the problem situation and provided clear advice of what I needed to do to solve the problem. Read more Read less

{"display":"Chris G","full_name":"Chris G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Incredible customer service.

Savings • 5th October 2026

The assistant helping me open my account was so knowledgeable, kind and friendly - explained everything so well and I felt fully confident walking away from the appointment

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Bank Transfer

    I spoke to one of your advisors - Shirley McIntosh regarding a Bank Transfer in relation to a house purchase. Shirley was attentive, professional and... I spoke to one of your advisors - Shirley McIntosh regarding a Bank Transfer in relation to a house purchase. Shirley was attentive, professional and very helpful and able to advise me what I needed to do. Read more Read less

    {"display":"Neil H","full_name":"Neil H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Neil H 4th October 2026
  • 5.00/5

    Knowledgeable friendly staff who are always happy to...

    Knowledgeable friendly staff who are always happy to help.Loraine in the Glasgow branch is very helpful whenever I go in and is a fine ambassador for the company

    Savings
    Verified source 1st October 2026
  • 5.00/5

    Excellent customer care from Loraine at Queen Street...

    Excellent customer care from Loraine at Queen Street, Glasgow. Always friendly and helpful.

    Savings
    Verified source 1st October 2026
  • 5.00/5

    Extremely helpful staff in the Galashiels branch - a...

    Extremely helpful staff in the Galashiels branch - always willing to help and always friendly.

    Savings
    Verified source 1st October 2026
  • 5.00/5

    Always a pleasure to visit the ladies in Inverness,...

    Always a pleasure to visit the ladies in Inverness, very polite and helpful and enjoy a chat

    Savings
    Verified source 1st October 2026
  • 5.00/5

    Visit to Edinburgh branch

    I visited Edinburgh branch today with my elderly aunt who wanted to combine two existing accounts into one ISA. We met with Abbie. Abbie was... I visited Edinburgh branch today with my elderly aunt who wanted to combine two existing accounts into one ISA. We met with Abbie. Abbie was extremely friendly, but equally very professional. She explained everything very clearly and at an appropriate level. Abbie also assisted me with transferring funds from my regular saver into an ISA. She made the whole experience stress free. Read more Read less

    Savings
    Verified source 30th September 2026
  • 5.00/5

    Excellent customer service.

    Excellent customer service. It's good to be able to visit a branch and Audrey took the time to complete forms for me to transfer my... Excellent customer service. It's good to be able to visit a branch and Audrey took the time to complete forms for me to transfer my ISA to the Scottish building society Read more Read less

    Savings
    Verified source 30th September 2026
  • 5.00/5

    Very impressed with the level of service I received...

    Very impressed with the level of service I received from Abbie on the phone today. She was kind, efficient and extremely helpful.

    Savings
    Verified source 30th September 2026
  • 5.00/5

    I visited the Aberdeen branch the other day and Cara...

    I visited the Aberdeen branch the other day and Cara was excellent in helping with my questions. The service is always friendly and so helpful

    Savings
    Verified source 30th September 2026

    Products from Scottish Building Society

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