All staff l have had dealings with during the last 12 months have been friendly efficient very knowledgeable, today’s conversation with Audrey was no exception.

I didn't receive a passcode by text to my mobile. Tried 3 times and nothing came through. Phoned the helpline and spoke to Audrey Smith.... I didn't receive a passcode by text to my mobile. Tried 3 times and nothing came through. Phoned the helpline and spoke to Audrey Smith. She was friendly and very helpful. She phoned me back just as 3 passcodes came through! Having changed it to memorable data, Audrey changed it back and a new, 4th passcode worked. Audrey has excellent customer skills. Thank you! Read more Read less

Warm welcome from the girls in Edinburgh today, Kaia was more than helpful and I received wonderful service.

Shirley in Inverness branch was very friendly and super helpful.

Very friendly experience. Sorted my savings question quickly.

Brilliant help in getting back online from Amanda. She couldn’t have been more helpful and friendly. What a pleasure and do good to be speaking to a human.

Very informative talk , I woukd like to see the next talk on wills

Just had really helpful assistance during a phone call with Cara at Aberdeen Branch. She was exceptionally patient and understanding - not always something you... Just had really helpful assistance during a phone call with Cara at Aberdeen Branch. She was exceptionally patient and understanding - not always something you experience these days! Cara followed up the call with a promised e-mail which clearly explained further info needed, 10 out of 10 forCustomer Service! Read more Read less

Very informative and a lot to think about will making session would also be helpful . staff as usual friendly welcoming and ensured questions answered