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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,539 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4539 company reviews • Last reviewed within 7 days

Very grateful to the staff in Edinburgh for seeing m...

Savings • 12th October 2026

Very grateful to the staff in Edinburgh for seeing me to open a bond. Your rates are fantastic and Kaia was so helpful.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Savings account help

Savings • 12th October 2026

Went in to open a savings account. Despite not having an appointment I was seen within 10 minutes.

{"display":"IPA","full_name":"IPA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
IPA
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Thank you Katie McKnight

    Katie McKnight sorted out my confusion with the new system with ease and a smile in her voice

    {"display":"Mick B","full_name":"Mick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mick B 12th October 2026
  • 5.00/5

    Quick answer and assistance

    I needed some help with the on-line platform. I called (no long wait for an answer) and got the problem sorted quickly.

    {"display":"Tom F","full_name":"Tom F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom F 12th October 2026
  • 5.00/5

    The process of opening a fixed rate bond as a new cu...

    The process of opening a fixed rate bond as a new customer couldn’t have been easier with the help of Kaia today. She was incredibly efficient.

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Very efficient, polite and friendly staff in Edinbur...

    Very efficient, polite and friendly staff in Edinburgh, all the ladies assisted me with my query to speed up my transaction , great team work

    Savings
    Verified source 9th October 2026
  • 5.00/5

    The session was very informative and thought provoking

    The session was very informative and thought provoking

    Savings
    Verified source 8th October 2026
  • 5.00/5

    Online login

    Audrey was very helpful on the phone sorting out my login problems

    {"display":"IE H","full_name":"IE H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    IE H 8th October 2026
  • 5.00/5

    Inheritance Tax and Pensions event

    SBS organised this event for members and invited AC Wealth to give a presentation and answer questions. The presentation included lots of clear explanations and... SBS organised this event for members and invited AC Wealth to give a presentation and answer questions. The presentation included lots of clear explanations and I left with a much better understanding of inheritance tax. Many people think inheritance tax planning is only necessary for very rich people which is clearly not the case. Events like this would be well worth attending for anyone who has saved or is saving money. Read more Read less

    {"display":"Ewen C","full_name":"Ewen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ewen C 8th October 2026
  • 5.00/5

    inheritance tax and pensions

    I attended a meeting yesterday about inheritance tax and pensions. It was run by SBS and their partners AC wealth. It was very informative and... I attended a meeting yesterday about inheritance tax and pensions. It was run by SBS and their partners AC wealth. It was very informative and they were able to answer all questions. A good atmosphere was created which enabled us to ask questions. The information given was clear and concise and we were given a copy of the slides from the presentation. Read more Read less

    {"display":"Linda C","full_name":"Linda C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda C 8th October 2026
  • 5.00/5

    Inheritance Tax Planning presentation.

    I attended the SBS Aberdeen office today to listen to a presentation on Inheritance Tax Planning in relation to the inclusion of unused Pension Funds... I attended the SBS Aberdeen office today to listen to a presentation on Inheritance Tax Planning in relation to the inclusion of unused Pension Funds from the 6th of April 2027. The presentation was given by Alaina Howie of A&C Wealth and was both interesting & informative. The presentation was well received by all the SBS members & staff who attended. Read more Read less

    {"display":"James C","full_name":"James C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James C 7th October 2026

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