Great service no complaints i got everything done i needed to

SBS is moving to a new internet access system and an app. I was having trouble getting the rather involved system to work. A phone... SBS is moving to a new internet access system and an app. I was having trouble getting the rather involved system to work. A phone call to Troon was taken by Katie McKnight, who was very knowledgeable. She took me through every step expertly waiting to see if it was working and I was able to get the managed to get the new system set up. I'd already spent well over an hour getting nowhere this was all very welcome. SBS has one of the best customer help setups, friemdly, patient and expert. Makes a big difference. Read more Read less

I phoned SBS to get help completing my maturity for my Bond. Audrey Smith was very helpful and was able to give me full detailed... I phoned SBS to get help completing my maturity for my Bond. Audrey Smith was very helpful and was able to give me full detailed instructions to allow me to achieve everything I wanted. Great customer service and very knowledgeable staff and favourable interest rates. Read more Read less

My wife and I have held both joint and single accounts for 3 - 4 years quite happily until the change of system - but... My wife and I have held both joint and single accounts for 3 - 4 years quite happily until the change of system - but it is supposed to be progress. My only personal complaint is that you cannot use the same e-.mail address for two adult accounts but my wife is very internet fearful for her age however we can get the same main email address with / on other personsl websites.! Read more Read less

I spoke with Kate McKnight of Troon Branch and she was friendly,polite and very helpful with my inquiry as are all the staff I have... I spoke with Kate McKnight of Troon Branch and she was friendly,polite and very helpful with my inquiry as are all the staff I have spoken to over the years Read more Read less

Had a pleasant chat with june who l belive is in Edinburgh looking at her email -over the phone today what a helpful member of... Had a pleasant chat with june who l belive is in Edinburgh looking at her email -over the phone today what a helpful member of your team , very calm and I never once felt rushed Read more Read less

Friendly efficient service from Shirley Ann at the Inverness branch.

Tax query .phoned to confirm how much untaxed interest was paid to me in the last financial year. Maxine helped me quickly and was very efficient and polite.

Had to contact customer service re issue new SBS Online Registration. Katie McKnight / Troon answered my call. Katie spoke with a calm clear friendly... Had to contact customer service re issue new SBS Online Registration. Katie McKnight / Troon answered my call. Katie spoke with a calm clear friendly voice reassuring me that the issue would be resolved. Following her advice and with a little help from the tech people at her end a good outcome achieved. Read more Read less