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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,193 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4193 company reviews • Last reviewed within 7 days

Junior ISA

Savings • 29th July 2026

Lorraine in Galashiels took the time to explain our ISA option for our little boy. Ensured we had all the correct documents prior to opening... Lorraine in Galashiels took the time to explain our ISA option for our little boy. Ensured we had all the correct documents prior to opening the account. Lorraine then called us to let us know the account had been opened and explained how to set up payments to the new account. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Excellent Customer Service

Savings • 29th July 2026

Called at the Glasgow Branch on 29/7/2026 and was served by Gerard who was knowledgeable and very helpful. Later on phoned SBS and spoke to... Called at the Glasgow Branch on 29/7/2026 and was served by Gerard who was knowledgeable and very helpful. Later on phoned SBS and spoke to Audrey who was professional, courteous and phoned me back with an answer. I am very happy with the customer service at SBS. Read more Read less

{"display":"Asif ","full_name":"Asif ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Customer services ISA transfer

    I am in the process of transferring 2 cash Isas to SBS. There have been a couple of issues which required me to telelhone them.... I am in the process of transferring 2 cash Isas to SBS. There have been a couple of issues which required me to telelhone them. They have been very helpful and the customer service could not be better. I wish other companies were as easy to communicate with. Well done SBS. Read more Read less

    {"display":"WO","full_name":"WO","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    WO 29th July 2026
  • 5.00/5

    Standout Scottish B.S. Service

    As always, the customer service provided was of the highest standard. Ultra professional. Took the time to ask us if it was solely our decision... As always, the customer service provided was of the highest standard. Ultra professional. Took the time to ask us if it was solely our decision to make the transaction...to save us from potential scammers. Read more Read less

    Savings
    Verified source 29th July 2026
  • 5.00/5

    Always a smile and a chat whenever I appear

    Always a smile and a chat whenever I appear

    {"display":"Michael H","full_name":"Michael H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael H 28th July 2026
  • 5.00/5

    The Girls in the Troon office on Tuesday were extrem...

    The Girls in the Troon office on Tuesday were extremely helpful and new exactly what we required can’t rate them highly enough

    Savings
    Verified source 28th July 2026
  • 5.00/5

    Resolving an issue

    Tried to open an account online and it crashed on me. Made a call to customer services and spoke to Audrey Smith. She was very... Tried to open an account online and it crashed on me. Made a call to customer services and spoke to Audrey Smith. She was very polite, knowledgeable and picked up on my issue very quickly. She then took timeout to talk me through how to register properly in a very easy way for me. She then explained in full what will happen next and what to do. Audrey was a very helpful and a fantastic help. A credit to the company. Read more Read less

    {"display":"Martin","full_name":"Martin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin 28th July 2026
  • 5.00/5

    Katie was so helpful worked through my problem with me

    Got myself into a bit of a mess trying to get online today. Spoke with Katie from the Troon branch she sorted me out brilliantly.... Got myself into a bit of a mess trying to get online today. Spoke with Katie from the Troon branch she sorted me out brilliantly. She explained everything took me through the full process made it so easy. She was fantastic also so nice. Thank you Katie Read more Read less

    {"display":"Angela ","full_name":"Angela ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Angela 28th July 2026
  • 5.00/5

    Very happy with the service received from Abbie help...

    Very happy with the service received from Abbie helping me to get on to the new online system she was so patient with me.

    Savings
    Verified source 28th July 2026
  • 5.00/5

    First class service from Katie and De applying for I...

    First class service from Katie and De applying for ISA 25/26

    Savings
    Verified source 28th July 2026
  • 5.00/5

    A very professional and informative interaction.

    A very professional and informative interaction.

    Savings
    Verified source 28th July 2026

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