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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,533 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4533 company reviews • Last reviewed within 7 days

The session was very informative and thought provoking

Savings • 8th October 2026

The session was very informative and thought provoking

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Online login

Savings • 8th October 2026

Audrey was very helpful on the phone sorting out my login problems

Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Inheritance Tax and Pensions event

    SBS organised this event for members and invited AC Wealth to give a presentation and answer questions. The presentation included lots of clear explanations and... SBS organised this event for members and invited AC Wealth to give a presentation and answer questions. The presentation included lots of clear explanations and I left with a much better understanding of inheritance tax. Many people think inheritance tax planning is only necessary for very rich people which is clearly not the case. Events like this would be well worth attending for anyone who has saved or is saving money. Read more Read less

    {"display":"Ewen C","full_name":"Ewen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ewen C 8th October 2026
  • 5.00/5

    inheritance tax and pensions

    I attended a meeting yesterday about inheritance tax and pensions. It was run by SBS and their partners AC wealth. It was very informative and... I attended a meeting yesterday about inheritance tax and pensions. It was run by SBS and their partners AC wealth. It was very informative and they were able to answer all questions. A good atmosphere was created which enabled us to ask questions. The information given was clear and concise and we were given a copy of the slides from the presentation. Read more Read less

    {"display":"Linda C","full_name":"Linda C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda C 8th October 2026
  • 5.00/5

    Inheritance Tax Planning presentation.

    I attended the SBS Aberdeen office today to listen to a presentation on Inheritance Tax Planning in relation to the inclusion of unused Pension Funds... I attended the SBS Aberdeen office today to listen to a presentation on Inheritance Tax Planning in relation to the inclusion of unused Pension Funds from the 6th of April 2027. The presentation was given by Alaina Howie of A&C Wealth and was both interesting & informative. The presentation was well received by all the SBS members & staff who attended. Read more Read less

    {"display":"James C","full_name":"James C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    James C 7th October 2026
  • 5.00/5

    Answered my questions clear and accurately

    Answered my questions clear and accurately

    {"display":"Louis T","full_name":"Louis T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Louis T 7th October 2026
  • 5.00/5

    Attended the event today at Aberdeen.

    Attended the event today at Aberdeen. This is what sets Scottish apart from everyone else. Warm environment to come and learn about things that matter. Thank you

    Savings
    Verified source 7th October 2026
  • 5.00/5

    Excellent Customer Service

    Katie confirmed that I need to wait for a one-time password to arrive in the mail.

    {"display":"James Collins","full_name":"James Collins","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1578537.png"}}'s avatar
    Savings
    James Collins 7th October 2026
  • 5.00/5

    Met with staff member Lorraine Thomson who was very...

    Met with staff member Lorraine Thomson who was very friendly and informative and took time to answer our questions with patience and kindness. We left... Met with staff member Lorraine Thomson who was very friendly and informative and took time to answer our questions with patience and kindness. We left the appointment feeling satisfied that we had been listened to Read more Read less

    {"display":"A M Bathgate","full_name":"A M Bathgate","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    A M Bathgate 7th October 2026
  • 5.00/5

    SBS are quite the best building society for customer...

    SBS are quite the best building society for customer service. Always helpful, flexible and efficient. Staff Like Abbie McKinlay are always ready to help and... SBS are quite the best building society for customer service. Always helpful, flexible and efficient. Staff Like Abbie McKinlay are always ready to help and respond to questions and invariably set the Gold Standard! Read more Read less

    {"display":"Philip K","full_name":"Philip K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip K 7th October 2026
  • 5.00/5

    Kaia was extremely helpful today.

    Kaia was extremely helpful today. Very glad I popped into the branch.

    Savings
    Verified source 7th October 2026

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