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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,550 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4550 company reviews • Last reviewed within 7 days

I was greeted by Abbie today in Galashiels branch.

Savings • 13th October 2026

I was greeted by Abbie today in Galashiels branch. She was very helpful and took time to explain the current savings rates on offer.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Good customer service

Savings • 13th October 2026

Good customer service. It's great to be able to talk to an actual person at the building society - some transactions really are easier to do face-to-face than online.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Inverness Branch Staff - Brilliant

    Staff in the Inverness branch are always so friendly and go above and beyond to help.

    Savings
    Verified source 13th October 2026
  • 5.00/5

    Sophie helped me this morning with all my queries ab...

    Sophie helped me this morning with all my queries about my account and transfers. Polite and knowledgeable

    Savings
    Verified source 13th October 2026
  • 5.00/5

    Received EXCELLENT service today from Katie at the T...

    Received EXCELLENT service today from Katie at the Troon branch who was very clear and polite. Also I didn't have to wait 20+ mins. like with many other company's.

    {"display":"Geoff","full_name":"Geoff","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Geoff 13th October 2026
  • 5.00/5

    Telephone Enquiry re Savings Account

    Katie McKnight was friendly, approachable and very helpful.

    {"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alex 13th October 2026
  • 5.00/5

    Lovely service from June today at the counter

    Lovely service from June today at the counter

    Savings
    Verified source 13th October 2026
  • 5.00/5

    Got everything I asked for today the staff were grea...

    Got everything I asked for today the staff were great no concerns on my end

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Just home from my holidays and would like to confirm...

    Just home from my holidays and would like to confirm I have recieved all my documentation for my new account, thanks troops brilliant service from lady june Mitchell

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Met a new face today in galaahiels abby , she was a...

    Met a new face today in galaahiels abby , she was a lovely welcoming and polite lady. Nice to see a new face that provides excellent service KUDOS sbs

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Very helpfull and efficient staff , holly was great

    Very helpfull and efficient staff , holly was great

    Savings
    Verified source 12th October 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

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