I visited the Galashiels branch today and was really impressed with the service I received. Everyone was friendly and welcoming, and the colleague who helped... I visited the Galashiels branch today and was really impressed with the service I received. Everyone was friendly and welcoming, and the colleague who helped me took the time to explain everything clearly without making me feel rushed. It was such a straightforward and positive experience, and I left feeling confident that everything had been taken care of. Excellent customer service audrey– thank you! Read more Read less

I have called up today as I had issues getting on line...there was some technical issues but was assured a call back with in 2... I have called up today as I had issues getting on line...there was some technical issues but was assured a call back with in 2 hours to have it resolved....I got the call and my issue resolved ( it was my fault) so thank you for your time , patience and disnt make me feel stupid or an inconvenience I was treat with kindness and was supported thank you Colin Read more Read less

Always a pleasure when visiting gala the ladies always treat me like a person not a robot

I was assisted via the secure email system by both Katie and Dawn. Both were prompt and efficient in the information and assistance they gave... I was assisted via the secure email system by both Katie and Dawn. Both were prompt and efficient in the information and assistance they gave me. Following on from that, Maxine further assisted me over the phone. Maxine provided a quick and accurate, definitive answer to my primary question, however her friendly and professional manner and approach resulted in me asking her advice on a separate issue regards future savings options. She has left me furnished with information that will be extremely valuable going forward. In all cases, glad that communication, whether by email or over the phone is quick and effective. Thank you. Read more Read less

Visited Edinburgh today and was greeted by 2 very young delightful ladies very helpful indeed , I was served by kaia who is an extremely attentive young lady

Dealt with Cara and David recently while sorting out my bond. Both so friendly and helpful. A pleasure to deal with

I was greeted by Abbie today when I went into the Edinburgh branch with a number of ISA queries. Abbie couldn’t have been more happy... I was greeted by Abbie today when I went into the Edinburgh branch with a number of ISA queries. Abbie couldn’t have been more happy to help thank you for such a brilliant service. Read more Read less

So easy to do my banking, simple and quick. Wonderful service from Natalie, always very pleasant.

Very good personal attention from Katie at Troon branch. Tried to help over telephone some days ago and invited me in to solve my problem in person. Wonderful service.