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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,457 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4457 company reviews • Last reviewed within 7 days

I would like to thank you for the excellent support...

Savings • 9th September 2026

I would like to thank you for the excellent support I recently received from Rachel Speedie at the Glasgow Branch. I phoned the branch regarding... I would like to thank you for the excellent support I recently received from Rachel Speedie at the Glasgow Branch. I phoned the branch regarding access to cash from one of my savings plans and the closure of that particular account, and I was impressed by how quickly and politely the call was answered. Rachel promptly provided the necessary forms by email and took the time to talk me through how I needed to complete them, which made the process much less stressful. She also acknowledged receipt of the returned forms and processed everything the same day, which really stood out for its efficiency and professionalism. I particularly appreciated the patience shown throughout and the way the entire experience was handled so smoothly. The level of support was top drawer and reflects excellent service that is a credit to the mutual society, and I would be grateful if my thanks could be passed on to Rachel and the wider team at the Glasgow Branch. Please let me know if any further feedback is required, and I look forward to staying in touch should I need assistance again in the future. Read more Read less

{"display":"Simon","full_name":"Simon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

On line banking gremlin erradicated!

Savings • 9th September 2026

Following a brief telephone conversation exlaining my issue I was assured it was not a problem I has caused but the result of a tecnical... Following a brief telephone conversation exlaining my issue I was assured it was not a problem I has caused but the result of a tecnical matter affecting a small nuber of SBS investors. I was assured a resolution would be forthcoming which it duly was following a day os so. I was delighted with the news of a solution and thoroughly satisfied with conscientious and prfessional way my enquiry was dealt with. I cannot praise David Armstrong and his collegues at SBS highly enough. My sincere thanks. Read more Read less

{"display":"Colin Shanks","full_name":"Colin Shanks","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I was assisted by the wonderful audrey I will always...

    I was assisted by the wonderful audrey I will always provide feedback upon every visit which is around once a month I feel it is... I was assisted by the wonderful audrey I will always provide feedback upon every visit which is around once a month I feel it is warranted I have been a long standing member of the society but the service standard is always second to none when I deal with the gala branch , very friendly, they remember you on a personal level and always remember my previous visit on what we discussed, its just a wonderful service every time Read more Read less

    Savings
    Verified source 9th September 2026
  • 5.00/5

    Very pleasant and helpful young lady in gala i beliv...

    Very pleasant and helpful young lady in gala i belive her name was hollie, service with a smile

    Savings
    Verified source 9th September 2026
  • 5.00/5

    From supporting home buyers to monthly interest savings

    I know I will get a good rate of interest and know my money will be used to help people buy a home; so important.... I know I will get a good rate of interest and know my money will be used to help people buy a home; so important. I know the staff are supportive, they listen, they use feedback suggestions, such as introducing monthly interest accounts. Read more Read less

    {"display":"Dr J","full_name":"Dr J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dr J 9th September 2026
  • 5.00/5

    So very helpful in Inverness, Natalie went way beyon...

    So very helpful in Inverness, Natalie went way beyond sorting out the tax man's error. Really appreciated.

    Savings
    Verified source 9th September 2026
  • 5.00/5

    New customer wobbles

    As a new customer to SBS I needed some reassurance and assistance with funding my new savings account. The customer service assistant was very helpful... As a new customer to SBS I needed some reassurance and assistance with funding my new savings account. The customer service assistant was very helpful and reassuring and put my mind at rest. In this case the interest rate offered on the account was very competitive Read more Read less

    {"display":"Rebecca J","full_name":"Rebecca J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rebecca J 9th September 2026
  • 5.00/5

    Had a great experience with Abbie on the phone today...

    Had a great experience with Abbie on the phone today she was extremely helpful.

    Savings
    Verified source 9th September 2026
  • 5.00/5

    New SBS Online service registration

    I had problems registering for the new SBS Online service and called the helpline and spoke to Katie McNight who was very helpful and showed... I had problems registering for the new SBS Online service and called the helpline and spoke to Katie McNight who was very helpful and showed a lot of patience in guiding me through the process Read more Read less

    {"display":"Margaret G","full_name":"Margaret G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret G 9th September 2026
  • 5.00/5

    I went to Edinburgh branch as had some questions abo...

    I went to Edinburgh branch as had some questions about an isa which is ending. June was so helpful with the questions I had and... I went to Edinburgh branch as had some questions about an isa which is ending. June was so helpful with the questions I had and helped me make the best decision for me by giving all the information Read more Read less

    Savings
    Verified source 9th September 2026
  • 5.00/5

    Excellent Customer Service

    Deidre Miller istened to our query and heloed us to register online successfully. Deidre was patient,polite and very knowlegeable about digital technology

    {"display":"Aubert P","full_name":"Aubert P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Aubert P 8th September 2026

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