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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,493 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4493 company reviews • Last reviewed within 7 days

Very helpful on the phone

Mortgages • 23rd September 2026

I had locked myself out of my online account, and De M. was very patient helping me figure out what I'd done. Turns out it... I had locked myself out of my online account, and De M. was very patient helping me figure out what I'd done. Turns out it was a little mistake on my part but very quickly resolved. Read more Read less

{"display":"Eva","full_name":"Eva","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Eva
Rated Excellent • 5.00/5
Read more product reviews

Great, personal, service.

Savings • 22nd September 2026

Great, personal, service. I needed help getting the new online system going and De Miller helped me out and sorted everything. Thanks!

{"display":"Mark","full_name":"Mark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Friendly personal service from the team in Aberdeen

    Friendly personal service from the team in Aberdeen

    Savings
    Verified source 22nd September 2026
  • 5.00/5

    savings account questions

    Just called to discuss my savings accounts and was very happy with the prompt and cheerful response. The help provided was much appreciated and overall... Just called to discuss my savings accounts and was very happy with the prompt and cheerful response. The help provided was much appreciated and overall a pleasant experience . Compared to other banks the customer service is outstanding. Read more Read less

    {"display":"Brian Y","full_name":"Brian Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brian Y 22nd September 2026
  • 5.00/5

    Was served in Galashiels branch by Audrey who made m...

    Was served in Galashiels branch by Audrey who made me feel very welcome. Great customer service as always.

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Very helfull staff in your Edinburgh branch , alot o...

    Very helfull staff in your Edinburgh branch , alot of team work was apparent the 2 ladies were extremely busy but speaking to all members which was lovely to see

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Got my account funded no problem at all, holly was f...

    Got my account funded no problem at all, holly was friensly and was supported by the manager , really chatty ladies

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Good experience, helpful and knowledgeable staff, Sh...

    Good experience, helpful and knowledgeable staff, Shirley has a good customer rapport.

    Savings
    Verified source 21st September 2026
  • 5.00/5

    I regularly attend the Aberdeen branch of SBS.

    I regularly attend the Aberdeen branch of SBS. Sophie and Cara are always so helpful and pleasant. I really enjoy when I need to pop in

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Online login.

    Had a problem with online banking Lorraine sorted it out fully and got me back online

    {"display":"Scot B","full_name":"Scot B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Scot B 21st September 2026
  • 5.00/5

    Very helpful

    The lady was helpful very patient wtth guiding me to get online access

    {"display":"Katrina ","full_name":"Katrina ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Katrina 19th September 2026

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