Paid advertisement
Smart Money People Logo
Newsletter

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page

Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 3,967 product reviews

Average score of 4.91/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended negatively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the personal touch of local branches, which many find reassuring and easy to deal with. The savings products are generally well explained and competitive, though some feel the interest rates could be better. Online services and digital processes often frustrate users, especially with ISA transfers and account management, and there’s a strong wish for more branches and improved digital tools.

Positive themes

  • Scottish Building Society’s staff are consistently friendly, helpful, and professional.
  • The personal service and face-to-face contact at Scottish Building Society branches is much appreciated.
  • Scottish Building Society’s ISA and savings account staff provide clear advice and helpful support.

Negative themes

  • The online system is often confusing and not user-friendly for Scottish Building Society savers.
  • Interest rates at Scottish Building Society are sometimes seen as uncompetitive or too low.
  • Fewer branches and limited local access frustrate many Scottish Building Society customers.
Summarised by AI
Was this helpful?

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Scottish Building Society

Showing 11 of 3967 company reviews Last reviewed within 7 days

Audrey was very helpful and explained my ISAs when I...

Savings 12th June 2026

Audrey was very helpful and explained my ISAs when I visited the branch with my maturity instructions

Verified source
Rated Excellent 5.00/5
Read more product reviews

Telephone call to check on my accounts, Edinburgh br...

Savings 12th June 2026

Telephone call to check on my accounts, Edinburgh branch answered. Jane offered to send out interest statements for my tax too - very good

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    June helped me open an isa and transfer one to sbs.

    June helped me open an isa and transfer one to sbs. Very smooth and quick process

    Savings
    Verified source 12th June 2026
  • 5.00/5

    Friendly service from Natalie & Shirley

    Friendly service from Natalie & Shirley

    Savings
    Verified source 12th June 2026
  • 5.00/5

    Had the pleasure of dealing with Natalie on the phon...

    Had the pleasure of dealing with Natalie on the phone, filled out all my paperwork for making the process so much easier for me, and absolute delight to talk to

    Savings
    Verified source 12th June 2026
  • 5.00/5

    Kaia explained everything clearly and made the proce...

    Kaia explained everything clearly and made the process of opening a savings account simple and stress free. I was happy with the excellent service.

    Savings
    Verified source 12th June 2026
  • 5.00/5

    Great service from Shirley.

    Great service from Shirley. She was my advisor, She is a kind, patient lady, and very helpful to change my account to an updated savings... Great service from Shirley. She was my advisor, She is a kind, patient lady, and very helpful to change my account to an updated savings account.Thank you Shirley, You are a great customer carer in your branch. Read more Read less

    Savings
    Verified source 11th June 2026
  • 5.00/5

    Really nice customer service.

    Really nice customer service. Really friendly and helpful.

    Savings
    Verified source 11th June 2026
  • 5.00/5

    Always easy to contact and very helpful with everyth...

    Always easy to contact and very helpful with everything

    Savings
    Verified source 11th June 2026
  • 5.00/5

    Money move

    The bonds have good interest rates but I want something higher for instant access cash. The staff in Aberdeen were helpful and explained how to... The bonds have good interest rates but I want something higher for instant access cash. The staff in Aberdeen were helpful and explained how to move my money by bank or cheque. I wanted to do it by bank but I needed my bank details which I didnt have with me. So I will come back later to move my money Read more Read less

    Savings
    Verified source 11th June 2026
  • 5.00/5

    Scottish building society

    Visited from Largs and the staff in Troon were so welcoming. Took out two accounts with Katie and would recommend the society to anyone!

    Savings
    Verified source 11th June 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice