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Scottish Building Society reviews

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Rated Excellent • 4.86/5

Scottish Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 3,224 product reviews

Average score of 4.86/5
5 star
89%
4 star
10%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent customer support on telephone

Excellent customer support on telephone

{"display":"Dr A Pervez","full_name":"Dr A Pervez","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Dr A Pervez 13th November 2025

Latest negative rating

1/5

Shirley was Excellent

Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest.

Savings
Verified source 27th June 2025
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 3224 company reviews • Last reviewed within 7 days

Excellent customer support on telephone

Savings • 13th November 2025

Excellent customer support on telephone

{"display":"Dr A Pervez","full_name":"Dr A Pervez","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Stocks and Shares ISA transfer to Cash ISA

Savings • 10th November 2025

Katie was very professional, personable and efficient in dealing with my enquiry

{"display":"Graeme","full_name":"Graeme","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    "First Class Customer Service" ..

    Phoned the building society got through no problem. Spoke to Rachel who was very efficient friendly and helpful she answered all my queries and also... Phoned the building society got through no problem. Spoke to Rachel who was very efficient friendly and helpful she answered all my queries and also agreed to post out further details of other products which I was interested in looking at. Read more Read less

    {"display":"Shona ","full_name":"Shona ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shona 10th November 2025
  • 5/5

    Quick and courteous correction of my error.

    Opened new account and I made mistake in transaction. Messaged with explanation of error and corrected, without fuss, in 24 hours.

    {"display":"Alan D","full_name":"Alan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan D 4th November 2025
  • 5/5

    Spoke to Lorraine re query on opening a savings acco...

    Spoke to Lorraine re query on opening a savings account, she talked me through final stages to open account & make deposit. All done in... Spoke to Lorraine re query on opening a savings account, she talked me through final stages to open account & make deposit. All done in a very friendly, patient & professional way which I really appreciated. Thank you so much. Read more Read less

    {"display":"Gillian B","full_name":"Gillian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gillian B 3rd November 2025
  • 5/5

    Reliable, Professional, Caring.

    I posted a bank transfer was dealt with efficiently and complete complimented by the teams communication skills.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    The lost letter you sent me wasn't franked and you had to go to the sorting office to collect it.

    Savings
    Verified source 31st October 2025
  • 5/5

    Good, Traditional, Banking

    Good contact by phone and postal applications. Local interest rates would be helping.

    Savings
    Verified source 31st October 2025
  • 5/5

    Patient, Understanding, Friendly

    Amy and De helped me organise my passbook so I could understand they card that I understood how many accounts I had and that I... Amy and De helped me organise my passbook so I could understand they card that I understood how many accounts I had and that I knew the balances. Very patient with me. Read more Read less

    Savings
    Verified source 31st October 2025
  • 5/5

    Good customer service.

    Good customer service. Helpful staff.

    Savings
    Verified source 31st October 2025
  • 5/5

    Great, helpful, service

    Extremely helpful and friendly staff.

    Savings
    Verified source 31st October 2025

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

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