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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,406 product reviews

Average score of 4.90/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4406 company reviews • Last reviewed within 7 days

Finally getting round to leaving a review after visi...

Savings • 29th August 2026

Finally getting round to leaving a review after visiting Galashiels branch last week. Excellent service from Audrey, very friendly and helpful.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Opening a new savings account.

Savings • 29th August 2026

I spoke with Shirley from your Inverness Branch and she was excellent in going through the process to open a new savings account for my wife and I.

{"display":"Paul C","full_name":"Paul C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Lorraine Thompson - ace assistant!

    Spoke to Lorraine Thomson seeking help to finish setting up a new F/R Bond 251 after premature shut down on line the previous evening at.... Spoke to Lorraine Thomson seeking help to finish setting up a new F/R Bond 251 after premature shut down on line the previous evening at. 5.25pm (home time so not unexpected). She was extremely helpful and now I am just awaiting a formal letter in the post to finalise The setting up procedure.. thanks again. JK Read more Read less

    {"display":"John K","full_name":"John K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John K 28th August 2026
  • 5.00/5

    Very impressed with all the help I got from Abbie to...

    Very impressed with all the help I got from Abbie today in the Edinburgh branch

    Savings
    Verified source 28th August 2026
  • 5.00/5

    Rachel from the Glasgow Branch was very helpful and...

    Rachel from the Glasgow Branch was very helpful and efficient in resolving my problem completing registration for the new SBS Online.

    {"display":"Mirren","full_name":"Mirren","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mirren 28th August 2026
  • 5.00/5

    I SPOKE TO KATIE FROM THE TROON BRANCH THIS MORNING...

    I SPOKE TO KATIE FROM THE TROON BRANCH THIS MORNING , BECAUSE I WAS BLOCKED OUT OF MY ACCOUNT. KATIE GUIDED ME THROUGH THE PROCEDURE... I SPOKE TO KATIE FROM THE TROON BRANCH THIS MORNING , BECAUSE I WAS BLOCKED OUT OF MY ACCOUNT. KATIE GUIDED ME THROUGH THE PROCEDURE PATIENTLY AND DILIGENTLY AND HELPED ME TO COMPLETLY RESOLVE MY ISSUES.THANK YOU KATIE Read more Read less

    {"display":"PATRICIA ","full_name":"PATRICIA ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PATRICIA 28th August 2026
  • 5.00/5

    Always have a good experience with Scottish building...

    Always have a good experience with Scottish building society, Natalie was very helpful on the phone and got my documents posted to me in a timely manner

    Savings
    Verified source 28th August 2026
  • 5.00/5

    Excellent suport in helping with log in problem,and...

    Excellent suport in helping with log in problem,and the problem was completely resolved

    {"display":"Malcolm D","full_name":"Malcolm D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Malcolm D 27th August 2026
  • 5.00/5

    Help given to complete an online account..

    Telephoned this morning for help on completing an online savings account. Was answered promptly without having to wait in a queue, and greeted in a... Telephoned this morning for help on completing an online savings account. Was answered promptly without having to wait in a queue, and greeted in a friendly manner. Abbie McKinlay was very patient with us and most helpful. She knew her job! Read more Read less

    {"display":"Linda A","full_name":"Linda A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda A 27th August 2026
  • 5.00/5

    Fantastic service all round.

    Fantastic service all round. So quick and efficient. Kaia was great.

    Savings
    Verified source 27th August 2026
  • 5.00/5

    Excellent customer service

    Excellent customer service; quick to answer phones; very helpful and patient support

    {"display":"NAW","full_name":"NAW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    NAW 26th August 2026

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