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Scottish Building Society reviews

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Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,107 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4107 company reviews Last reviewed within 7 days

SBS staff give great service.

Savings 13th July 2026

Abbie was welcoming, informed, helpful and professional. She made the process of finding and opening the best account for me easy.SBS

Verified source
Rated Excellent 5.00/5
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My husband and I came into Inverness to open joint s...

Savings 13th July 2026

My husband and I came into Inverness to open joint savings with the society and we were very happy with the service provided by Kaia.... My husband and I came into Inverness to open joint savings with the society and we were very happy with the service provided by Kaia. She was knowledgeable and efficient in giving us all of the information we needed. Read more Read less

Verified source
Rated Excellent 5.00/5
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  • 5.00/5

    I spoke to Abbie when I visited Edinburgh today as I...

    I spoke to Abbie when I visited Edinburgh today as I had questions about my savings accounts. She went out of her way to help... I spoke to Abbie when I visited Edinburgh today as I had questions about my savings accounts. She went out of her way to help I was very impressed with the service. Read more Read less

    Savings
    Verified source 13th July 2026
  • 5.00/5

    Recommendation to SBS

    Went to Troon as I had been recommended by a friend to open and account and was seen straight away by Katie. It was very clear and straightforward.

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Great service from June when I went in to check when...

    Great service from June when I went in to check when my account finishes. Very helpful

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Visiting the Aberdeen branch is always a pleasure.

    Visiting the Aberdeen branch is always a pleasure. The staff are very friendly and helpful and couldn’t do more for you. Keep up the fantastic work ladies!

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Very helpfull with request.

    Very helpfull with request. Polite and listening to concerns

    Savings
    Verified source 10th July 2026
  • 5.00/5

    I am a new member, Shirley helped me to go through o...

    I am a new member, Shirley helped me to go through options for my inheritance and was very patient, friendly and knowledgeable.

    Savings
    Verified source 10th July 2026
  • 5.00/5

    I had a really positive experience

    I had a really positive experience at the Scottish Building Society. Abbie was friendly, helpful, and efficient when dealing with my transactions at the counter.... I had a really positive experience at the Scottish Building Society. Abbie was friendly, helpful, and efficient when dealing with my transactions at the counter. Great customer service and much appreciated. Read more Read less

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Troon Service

    Always a pleasure coming in to the Troon branch. The girls always listen to us. De on the counter served me today and explained everything so well.

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Scottish building society is very easy to deal with...

    Scottish building society is very easy to deal with and the staff are always so efficient. I was helped by Kaia today who took me through a bond application.

    Savings
    Verified source 10th July 2026

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