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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,544 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4544 company reviews • Last reviewed within 7 days

Lovely service from June today at the counter

Savings • 13th October 2026

Lovely service from June today at the counter

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Got everything I asked for today the staff were grea...

Savings • 12th October 2026

Got everything I asked for today the staff were great no concerns on my end

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Just home from my holidays and would like to confirm...

    Just home from my holidays and would like to confirm I have recieved all my documentation for my new account, thanks troops brilliant service from lady june Mitchell

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Met a new face today in galaahiels abby , she was a...

    Met a new face today in galaahiels abby , she was a lovely welcoming and polite lady. Nice to see a new face that provides excellent service KUDOS sbs

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Very helpfull and efficient staff , holly was great

    Very helpfull and efficient staff , holly was great

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Very grateful to the staff in Edinburgh for seeing m...

    Very grateful to the staff in Edinburgh for seeing me to open a bond. Your rates are fantastic and Kaia was so helpful.

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Savings account help

    Went in to open a savings account. Despite not having an appointment I was seen within 10 minutes.

    {"display":"IPA","full_name":"IPA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    IPA 12th October 2026
  • 5.00/5

    Thank you Katie McKnight

    Katie McKnight sorted out my confusion with the new system with ease and a smile in her voice

    {"display":"Mick B","full_name":"Mick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mick B 12th October 2026
  • 5.00/5

    Quick answer and assistance

    I needed some help with the on-line platform. I called (no long wait for an answer) and got the problem sorted quickly.

    {"display":"Tom F","full_name":"Tom F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom F 12th October 2026
  • 5.00/5

    The process of opening a fixed rate bond as a new cu...

    The process of opening a fixed rate bond as a new customer couldn’t have been easier with the help of Kaia today. She was incredibly efficient.

    Savings
    Verified source 12th October 2026
  • 5.00/5

    Very efficient, polite and friendly staff in Edinbur...

    Very efficient, polite and friendly staff in Edinburgh, all the ladies assisted me with my query to speed up my transaction , great team work

    Savings
    Verified source 9th October 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

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