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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,625 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4625 company reviews • Last reviewed within 7 days

Reregistering sorted in one phone call.

Savings • 26th October 2026

Audrey Smith was able to direct me in reregistering for SBS online. My call was answered quickly and Audrey was efficient, professional and very pleasant.... Audrey Smith was able to direct me in reregistering for SBS online. My call was answered quickly and Audrey was efficient, professional and very pleasant. i had not expected the process to be completed in one phone call but it was and I am very grateful.. Thank you. Read more Read less

{"display":"Sandra S","full_name":"Sandra S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Extremely Helpful.

Savings • 26th October 2026

Extremely helpful, telephone answered with no wait and a very friendly person sorted my problem out swiftly. It is wonderful to be able to talk to a real person.

{"display":"Lynn M","full_name":"Lynn M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent and helpful

    Very well explained and effective

    Savings
    Verified source 26th October 2026
  • 5.00/5

    Problem Solved

    My problem was dealt with in a friendly and efficient manner.

    {"display":"Dania A","full_name":"Dania A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dania A 26th October 2026
  • 5.00/5

    Nice to speak to staff in a private room .

    Nice to speak to staff in a private room . It was very relaxing and we could ask any questions which was great. Staff was... Nice to speak to staff in a private room . It was very relaxing and we could ask any questions which was great. Staff was really helpful with filling in investment forms. Read more Read less

    Savings
    Verified source 25th October 2026
  • 5.00/5

    Holly helped transferring interest .

    Today Holly helped me to sort out my request to have the interest from my fixed bond, deposited in my nominated bank account. She explained... Today Holly helped me to sort out my request to have the interest from my fixed bond, deposited in my nominated bank account. She explained I needed to send a letter verifying my request n signature . Read more Read less

    {"display":"Rosalind ","full_name":"Rosalind ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rosalind 23rd October 2026
  • 5.00/5

    katie mcknight provided great service.

    katie mcknight provided great service.

    {"display":"J G","full_name":"J G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J G 23rd October 2026
  • 5.00/5

    The event was very informative on pensions and IHT t...

    The event was very informative on pensions and IHT the manager lisa is very engaging and friendly and all staff were lovely gratefull for the invite today

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Very informative and beneficial learned a lot

    Very informative and beneficial learned a lot

    Savings
    Verified source 23rd October 2026
  • 4.00/5

    Helpful and some Interesting points

    Helpful and some Interesting points

    Savings
    Verified source 23rd October 2026
  • 4.00/5

    Helpful and some Interesting points

    Helpful and some Interesting points

    Savings
    Verified source 23rd October 2026

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