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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.86/5

Scottish Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 3,221 product reviews

Average score of 4.86/5
5 star
89%
4 star
10%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Quick and courteous correction of my error.

Opened new account and I made mistake in transaction. Messaged with explanation of error and corrected, without fuss, in 24 hours.

{"display":"Alan D","full_name":"Alan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Alan D 4th November 2025

Latest negative rating

1/5

Shirley was Excellent

Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest.

Savings
Verified source 27th June 2025
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 3221 company reviews • Last reviewed within 7 days

Quick and courteous correction of my error.

Savings • 4th November 2025

Opened new account and I made mistake in transaction. Messaged with explanation of error and corrected, without fuss, in 24 hours.

{"display":"Alan D","full_name":"Alan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Spoke to Lorraine re query on opening a savings acco...

Savings • 3rd November 2025

Spoke to Lorraine re query on opening a savings account, she talked me through final stages to open account & make deposit. All done in... Spoke to Lorraine re query on opening a savings account, she talked me through final stages to open account & make deposit. All done in a very friendly, patient & professional way which I really appreciated. Thank you so much. Read more Read less

{"display":"Gillian B","full_name":"Gillian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Reliable, Professional, Caring.

    I posted a bank transfer was dealt with efficiently and complete complimented by the teams communication skills.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    The lost letter you sent me wasn't franked and you had to go to the sorting office to collect it.

    Savings
    Verified source 31st October 2025
  • 5/5

    Good, Traditional, Banking

    Good contact by phone and postal applications. Local interest rates would be helping.

    Savings
    Verified source 31st October 2025
  • 5/5

    Patient, Understanding, Friendly

    Amy and De helped me organise my passbook so I could understand they card that I understood how many accounts I had and that I... Amy and De helped me organise my passbook so I could understand they card that I understood how many accounts I had and that I knew the balances. Very patient with me. Read more Read less

    Savings
    Verified source 31st October 2025
  • 5/5

    Good customer service.

    Good customer service. Helpful staff.

    Savings
    Verified source 31st October 2025
  • 5/5

    Great, helpful, service

    Extremely helpful and friendly staff.

    Savings
    Verified source 31st October 2025
  • 5/5

    Clean , Friendly, Reliable

    Centrally located branch in Glasgow, friendly staff, clear answers to questions.

    Savings
    Verified source 31st October 2025
  • 5/5

    In branch service review

    Kind and efficient and friendly service. Welcome pack came as advised.

    Savings
    Verified source 31st October 2025
  • 5/5

    Friendly and welcoming

    Staff were very helpful and friendly.

    Savings
    Verified source 31st October 2025

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

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