Quick, efficient and professional as always in Edinburgh.

My experience of trying to open an account in the first place felt rather 20th Century. Hopefully things will be more convenient now there is... My experience of trying to open an account in the first place felt rather 20th Century. Hopefully things will be more convenient now there is an app. I had a few issues registering, but the customer service l received over the phone from Rachael was excellent - very friendly and helpful. Read more Read less

Katie Mcknight was very helpful, in fact , I wouldn't have been able to access the new logging in system if she hadn't taken the... Katie Mcknight was very helpful, in fact , I wouldn't have been able to access the new logging in system if she hadn't taken the time to walk me through the new system. Read more Read less

Very patient, polite lady assisted me today maxeeene , attentive and helpful very grateful

Please pass on my thanks to Holly. Starting a new job can’t be easy, especially when dealing with customers, but she came across as so... Please pass on my thanks to Holly. Starting a new job can’t be easy, especially when dealing with customers, but she came across as so warm and professional. She has a lovely manner. Read more Read less

I visited the Galashiels branch today and was really impressed with the service I received. Everyone was friendly and welcoming, and the colleague who helped... I visited the Galashiels branch today and was really impressed with the service I received. Everyone was friendly and welcoming, and the colleague who helped me took the time to explain everything clearly without making me feel rushed. It was such a straightforward and positive experience, and I left feeling confident that everything had been taken care of. Excellent customer service audrey– thank you! Read more Read less

I have called up today as I had issues getting on line...there was some technical issues but was assured a call back with in 2... I have called up today as I had issues getting on line...there was some technical issues but was assured a call back with in 2 hours to have it resolved....I got the call and my issue resolved ( it was my fault) so thank you for your time , patience and disnt make me feel stupid or an inconvenience I was treat with kindness and was supported thank you Colin Read more Read less

Always a pleasure when visiting gala the ladies always treat me like a person not a robot

I was assisted via the secure email system by both Katie and Dawn. Both were prompt and efficient in the information and assistance they gave... I was assisted via the secure email system by both Katie and Dawn. Both were prompt and efficient in the information and assistance they gave me. Following on from that, Maxine further assisted me over the phone. Maxine provided a quick and accurate, definitive answer to my primary question, however her friendly and professional manner and approach resulted in me asking her advice on a separate issue regards future savings options. She has left me furnished with information that will be extremely valuable going forward. In all cases, glad that communication, whether by email or over the phone is quick and effective. Thank you. Read more Read less