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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,227 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4227 company reviews • Last reviewed within 7 days

My wife and I have held both joint and single accoun...

Savings • 4th August 2026

My wife and I have held both joint and single accounts for 3 - 4 years quite happily until the change of system - but... My wife and I have held both joint and single accounts for 3 - 4 years quite happily until the change of system - but it is supposed to be progress. My only personal complaint is that you cannot use the same e-.mail address for two adult accounts but my wife is very internet fearful for her age however we can get the same main email address with / on other personsl websites.! Read more Read less

{"display":"BML","full_name":"BML","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
BML
Rated Excellent • 5.00/5
Read more product reviews

I spoke with Kate McKnight of Troon Branch and she w...

Savings • 4th August 2026

I spoke with Kate McKnight of Troon Branch and she was friendly,polite and very helpful with my inquiry as are all the staff I have... I spoke with Kate McKnight of Troon Branch and she was friendly,polite and very helpful with my inquiry as are all the staff I have spoken to over the years Read more Read less

{"display":"Alexander Carey","full_name":"Alexander Carey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1749443.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Had a pleasant chat with june who l belive is in Edi...

    Had a pleasant chat with june who l belive is in Edinburgh looking at her email -over the phone today what a helpful member of... Had a pleasant chat with june who l belive is in Edinburgh looking at her email -over the phone today what a helpful member of your team , very calm and I never once felt rushed Read more Read less

    Savings
    Verified source 4th August 2026
  • 5.00/5

    Friendly efficient service from Shirley Ann at the I...

    Friendly efficient service from Shirley Ann at the Inverness branch.

    {"display":"DJ","full_name":"DJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    DJ 4th August 2026
  • 5.00/5

    Information regarding untaxed interest.

    Tax query .phoned to confirm how much untaxed interest was paid to me in the last financial year. Maxine helped me quickly and was very efficient and polite.

    {"display":"Carol A","full_name":"Carol A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carol A 4th August 2026
  • 5.00/5

    new SBS Online Registration

    Had to contact customer service re issue new SBS Online Registration. Katie McKnight / Troon answered my call. Katie spoke with a calm clear friendly... Had to contact customer service re issue new SBS Online Registration. Katie McKnight / Troon answered my call. Katie spoke with a calm clear friendly voice reassuring me that the issue would be resolved. Following her advice and with a little help from the tech people at her end a good outcome achieved. Read more Read less

    {"display":"Ray B","full_name":"Ray B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ray B 4th August 2026
  • 5.00/5

    Helpful and friendly.

    Locked out of my account and was helped though the process by Lisa. Friendly and helpful.

    {"display":"Claire j","full_name":"Claire j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Claire j 4th August 2026
  • 5.00/5

    I just came into Edinburgh to pay some cash in and K...

    I just came into Edinburgh to pay some cash in and Kaia made me aware that my account wasn’t a great interest rate. I was... I just came into Edinburgh to pay some cash in and Kaia made me aware that my account wasn’t a great interest rate. I was grateful that she mentioned this and took the time to review my savings. Read more Read less

    Savings
    Verified source 4th August 2026
  • 5.00/5

    I was assisted yesterday on the telephone by audrey,...

    I was assisted yesterday on the telephone by audrey, appologies i didnt get what branch she is based in so i hope this message finds... I was assisted yesterday on the telephone by audrey, appologies i didnt get what branch she is based in so i hope this message finds her well, I just want to say thank you for all your help and assistance I received all my codes today and have access to my account online. Sandy. Read more Read less

    Savings
    Verified source 4th August 2026
  • 5.00/5

    New ISA.

    Excellent service from Kaia today in Edinburgh.

    Savings
    Verified source 4th August 2026
  • 5.00/5

    Thank you lisa the manager in Edinburgh who helped me.

    Thank you lisa the manager in Edinburgh who helped me.over the phone to get registered online , she guided me through each step clearly and... Thank you lisa the manager in Edinburgh who helped me.over the phone to get registered online , she guided me through each step clearly and then talked me through how to update my address using the message service and stayed on the telephone while I also sent my ID....this is what you call service really went over and beyond ever so gratefull Read more Read less

    Savings
    Verified source 4th August 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

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