Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,134 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
Was this helpful?

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Scottish Building Society

Showing 11 of 4134 company reviews • Last reviewed within 7 days

Friendly and helpful staff

Savings • 17th July 2026

Friendly staff in a real office, much easier to sort out reinvesting Bonds

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Consistently Positive CS Experiences.

Mortgages • 17th July 2026

Katie from the Troon barnch patiently walked me through the set up process for viewing my mortgage account. I was very satisified with both the... Katie from the Troon barnch patiently walked me through the set up process for viewing my mortgage account. I was very satisified with both the outstanding customer service I received and the outcome. All of my interactions since I took out my mortgage in 2025 have been similarly positive. Read more Read less

{"display":"TheMarkFletcher","full_name":"TheMarkFletcher","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Frederick street.

    Frederick street. Good service from Kaia.

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Very professional experience took very little of my...

    Very professional experience took very little of my time

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Abbie - was very helpful today.

    Abbie - was very helpful today, with transferring an ISA from Scipton.

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Shirley in the Inverness,helpful, friendl...

    Shirley in the Inverness branch was helpful, friendly and efficient as always. The service is always fantastic and nothing is ever too much trouble.

    Savings
    Verified source 17th July 2026
  • 5.00/5

    friendly, helpful manner from all members of staff e...

    friendly, helpful manner from all members of staff either over the phone or in branch

    {"display":"Lynette C","full_name":"Lynette C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lynette C 17th July 2026
  • 5.00/5

    Brilliant.

    Brilliant. Can't complain. The girls are always helpful when you pop in. Shirley always excellent.

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Very helpful and pleasant to deal with

    Very helpful and pleasant to deal with

    {"display":"SQ","full_name":"SQ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    SQ 17th July 2026
  • 5.00/5

    Shirley helped with bond maturity and was friendly,...

    Shirley helped with bond maturity and was friendly, patient and helpful

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Cara is a credit to the Scottish Building Society.

    Cara is a credit to the Scottish Building Society. Very helpful, very informative and so patient. 1st class service

    {"display":"Roger T","full_name":"Roger T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roger T 16th July 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice