Very helpful and friendly in Inverness

Katie MacKnight was very helpful - thanks

Your representative was very helpful professional and polite

Didn’t realise I needed an appointment and the women there (Dawn and akatie) were super accommodating and seen me there and then - which was really helpful

We were welcomed by Cara and she immediately put us at ease and helped us arrange two new accounts.

I recently visited the branch to open a new account and had a genuinely great experience. The team were brilliant from start to finish, friendly,... I recently visited the branch to open a new account and had a genuinely great experience. The team were brilliant from start to finish, friendly, professional, and incredibly efficient. Everything was explained clearly and the whole process felt simple and well-organised, which made a real difference. I even found myself saying I wish more organisations made things this easy! I also really appreciated that, despite arriving quite late, the team continued to serve me without any rush, even after hours. That level of customer care doesn’t go unnoticed. A big thank you to the team for making what could have been a stressful task feel straightforward and positive. Read more Read less

Easy to deal with. Everything explained clearly.

The ladies in Frederick street are a delight. I was assisted by Kaia today and she handled all of my queries perfectly.

A couple of issues were sorted out quickly by Katie McKnight