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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,597 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4597 company reviews • Last reviewed within 7 days

Savings Interest. Abbie McKinley.

Savings • 22nd October 2026

Very friendly experience. Sorted my savings question quickly.

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R W
Rated Excellent • 5.00/5
Read more product reviews

Human Touch

Savings • 22nd October 2026

Brilliant help in getting back online from Amanda. She couldn’t have been more helpful and friendly. What a pleasure and do good to be speaking to a human.

Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Very informative talk , I woukd like to see the next...

    Very informative talk , I woukd like to see the next talk on wills

    Savings
    Verified source 22nd October 2026
  • 5.00/5

    Cara at Aberdeen

    Just had really helpful assistance during a phone call with Cara at Aberdeen Branch. She was exceptionally patient and understanding - not always something you... Just had really helpful assistance during a phone call with Cara at Aberdeen Branch. She was exceptionally patient and understanding - not always something you experience these days! Cara followed up the call with a promised e-mail which clearly explained further info needed, 10 out of 10 forCustomer Service! Read more Read less

    {"display":"John D","full_name":"John D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John D 22nd October 2026
  • 5.00/5

    Very informative and a lot to think about will makin...

    Very informative and a lot to think about will making session would also be helpful . staff as usual friendly welcoming and ensured questions answered

    Savings
    Verified source 22nd October 2026
  • 5.00/5

    Shirley helped me to set up a payment from my bank t...

    Shirley helped me to set up a payment from my bank to my SBS account, she was very friendly and professional and is an asset to you

    Savings
    Verified source 22nd October 2026
  • 5.00/5

    Shirley helped me to set up a payment from my bank t...

    Shirley helped me to set up a payment from my bank to my SBS account, she was very friendly and professional and is an asset to you

    Savings
    Verified source 22nd October 2026
  • 5.00/5

    Spoke to Cara on the phone earlier today as I had so...

    Spoke to Cara on the phone earlier today as I had some questions about my regular saver and she was very helpful in answering them... Spoke to Cara on the phone earlier today as I had some questions about my regular saver and she was very helpful in answering them all. Lovely girl and excellent service Read more Read less

    Savings
    Verified source 21st October 2026
  • 5.00/5

    Very efficient service, Natalie in Inverness was ple...

    Very efficient service, Natalie in Inverness was pleasant and easy to deal with

    Savings
    Verified source 21st October 2026
  • 5.00/5

    Very helpful and friendly staff.

    Very helpful and friendly staff. Katie goes above and beyond. The branch is local which is great

    Savings
    Verified source 21st October 2026
  • 5.00/5

    Kaia was was extremely helpful yesterday when I call...

    Kaia was was extremely helpful yesterday when I called about my maturity.

    Savings
    Verified source 21st October 2026

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