Smooth, simple, efficient...cant complain

Customer service team are excellent over the phone, I’ve never had any issues.

I had to phone the helpline to complete my transfer to the new website and app. Maxine was so patient and we got there in the end.

After having problems trying to register for the new SBS online, I decided to phone. I spoke to Lorraine Thomson, who was very helpful, patient... After having problems trying to register for the new SBS online, I decided to phone. I spoke to Lorraine Thomson, who was very helpful, patient and friendly given that I had to start the process from the beginning about 3 times due to being timed out. I didn’t feel rushed, and Lorraine made me feel calm. We completed the first part of the registration process, and she then went on to explain what would happen at the next stage. She said that if I needed help again that I was just to phone. How lovely to be able to speak to a friendly and helpful ‘human’. Read more Read less

Abbie was so professional and friendly and helped me open my bond. I was seen without an appointment very good service in Edinburgh.

Went to Inverness branch to open a new isa, Shirley was really knowledgeable and helpful. I like the personal service and being able to speak... Went to Inverness branch to open a new isa, Shirley was really knowledgeable and helpful. I like the personal service and being able to speak with the staff face to face. Read more Read less

I had a login in difficulty and spoke with Shirley who was polite , friendly and helpful throughout. When the difficulty was not resolved immediately... I had a login in difficulty and spoke with Shirley who was polite , friendly and helpful throughout. When the difficulty was not resolved immediately she phone back as promised and took me through through the process step by step until the issue was resolved. Read more Read less

Katie McKnight of Troon was excellent. She was patient and helpful whilst I was setting things up. Proper customer service.

I have been trying to get information about my accounts but I could not figure out the online system, I came into Edinburgh today and... I have been trying to get information about my accounts but I could not figure out the online system, I came into Edinburgh today and Kaia gave me all the information I needed and then said she would take me through the registration process, which was a success. Very happy with the service today. Read more Read less