I’ve spoken to customer service twice this week in connection with the online service. On both occasions the advisors were excellent and were able to resolve my issues.

I am delighted with the smooth process of opening an account in Edinburgh, KAIA was very helpful.

Great friendly service. Audrey was very helpful when we were in Galashiels Branch and explained to us what would happen when our ISAs matured in... Great friendly service. Audrey was very helpful when we were in Galashiels Branch and explained to us what would happen when our ISAs matured in December, everything a lot clearer now. Thank you Read more Read less

I called to enquire about opening a savings account with a better interest rate and spoke to Cara who was a wee gem. She was... I called to enquire about opening a savings account with a better interest rate and spoke to Cara who was a wee gem. She was very helpful and is sending out all the forms I need to get the ball rolling. 10/10 customer service Read more Read less

An extremely helpful, knowledegable Natalie listened, understood, answered and dealt with every question I had. SO rare nowadays and so refreshing. A cut above nearly... An extremely helpful, knowledegable Natalie listened, understood, answered and dealt with every question I had. SO rare nowadays and so refreshing. A cut above nearly all other organisations I deal with. Instead of hours listening to announcements and warnings, holding on forever before getting through, being sent to India or Timbuktoo and being met by scripted answers (or even an "AI") to questions I didn't ask Natalie answered and discussed everything I asked at my level in a precise and tailored manner. If only all "organisations" were half as good at dealing with my questions! Read more Read less

Edinburgh staff are always great. Kaia processed our transfer quickly and efficiently today.

Prompt and attentive F2F service and appointment, application.

Dog friendly helpful service. I like the face to face interaction.

Super friendly and efficient service as always