Paid advertisement
Smart Money People Logo
Newsletter

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page

Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,125 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
Was this helpful?

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Scottish Building Society

Showing 11 of 4125 company reviews Last reviewed within 7 days

Cara is a credit to the Scottish Building Society.

Savings 16th July 2026

Cara is a credit to the Scottish Building Society. Very helpful, very informative and so patient. 1st class service

Rated Excellent 5.00/5
Read more product reviews

Problems relating to new website

Savings 16th July 2026

I had encountered problems in registering for the Society's new-design website and was consistently getting error messages. Katie MacKnight took me through the procedure again and all is now well.

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Abbie helped me today to fill out my maturity form a...

    Abbie helped me today to fill out my maturity form and went through my accounts to make sure everything was still working for me. Very... Abbie helped me today to fill out my maturity form and went through my accounts to make sure everything was still working for me. Very happy with the service in Edinburgh. Read more Read less

    Savings
    Verified source 16th July 2026
  • 5.00/5

    Kaia was a great help today.

    Kaia was a great help today. Always quick and easy in Edinburgh.

    Savings
    Verified source 16th July 2026
  • 5.00/5

    Always a pleasure coming into see the girls in Aberd...

    Always a pleasure coming into see the girls in Aberdeen. No fuss and pleasant

    Savings
    Verified source 16th July 2026
  • 5.00/5

    Helpfully staff

    Lorraine was efficient and helpful

    Savings
    Verified source 16th July 2026
  • 5.00/5

    Wonderful interaction today I had the pleasure of be...

    Wonderful interaction today I had the pleasure of being dealt with by kaya she was most helpful and went through all your savings products with... Wonderful interaction today I had the pleasure of being dealt with by kaya she was most helpful and went through all your savings products with out the pushy sales technique financial organisations put on you, nice to see there is companies still out there that put our needs first thank you scottish building society your staff are fantastic and rare to come by in 2026 Read more Read less

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Mrs june Mitchell many thanks for helping me get on...

    Mrs june Mitchell many thanks for helping me get on to my account online I am really gratefull for your patience and support wonderful service on Edinburgh

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Great service for Lorraine in gala as always in the...

    Great service for Lorraine in gala as always in the gala branch Great team

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Good Service

    Nice customer experience in Glasgow today when paying into my savings account , Lucy was pleasant and helpful

    Savings
    Verified source 15th July 2026
  • 5.00/5

    Trouble logging on online.

    I had troubling logging in online and called Katie McKnight in the Troon office who was able to walk me through my issues, She was... I had troubling logging in online and called Katie McKnight in the Troon office who was able to walk me through my issues, She was very helpful and I am grateful for her kind assistance Read more Read less

    {"display":"Aksan S","full_name":"Aksan S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Aksan S 15th July 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice