Spoke to Audrey Smith who was very helpful, calm and talked me through what I needed to do. Much appreciated.

I had really excellent help and understanding from Rachel and, in the earlier stage from Gerard. It’s rare nowadays to come across such a remarkable... I had really excellent help and understanding from Rachel and, in the earlier stage from Gerard. It’s rare nowadays to come across such a remarkable level of understanding and helpfulness from front line contacts and I cannot emphasise how reassuring it was to get a resolution of my difficulties in making the changeover to the new system. Again, many thanks to Rachel in particular. Read more Read less

Was in making a deposit and getting some information on isa, Abbie was very helpful and professional I have now been banking with the SBS... Was in making a deposit and getting some information on isa, Abbie was very helpful and professional I have now been banking with the SBS for over a year and a half and have never had a bad experience. I would strongly recommend banking with them as you get to speak to a human Read more Read less

Shirley was so lovely. Made the process of applying for a ISA very easy.

Abbie was very helpful/knowledgeable and extremely friendly. I had several questions to ask regarding fixed rate ISAs all answered - she was very efficient/professional. Thank you.

Katie McKnight was extremely helpful, in fact, without her help I don't think I would have been able to register for the new login system.

Everything was explained clearly, and I never felt rushed. The service felt personal and professional, and it was clear that the colleague genuinely wanted to... Everything was explained clearly, and I never felt rushed. The service felt personal and professional, and it was clear that the colleague genuinely wanted to help. It made what could have been a straightforward transaction feel like a really positive interaction. Overall, I was very impressed with the service I received by mqxine and left the branch feeling valued as a customer. Read more Read less

Delightful service from the ladies in Edinburgh

Quick, efficient and professional as always in Edinburgh.