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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,483 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4483 company reviews • Last reviewed within 7 days

Any time I go into the Edinburgh branch of Scottish,...

Savings • 18th September 2026

Any time I go into the Edinburgh branch of Scottish, I am treated very well. No exception on Tuesday when I went in. June was... Any time I go into the Edinburgh branch of Scottish, I am treated very well. No exception on Tuesday when I went in. June was helpful with my query on my account Read more Read less

Verified source
Rated Excellent • 5.00/5
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After attempting to get on the new online system for...

Savings • 17th September 2026

After attempting to get on the new online system for 2 weeks and having no luck, I called for help! June Mitchell showed me where... After attempting to get on the new online system for 2 weeks and having no luck, I called for help! June Mitchell showed me where I was getting it wrong - so patient with me. This company are lucky to have the best staff, every one I have dealt with have been amazing, and June is no exception! Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Online account issues

    Katie (Troon) was very helpful and patient when i was locked out of my online account. Had me up and running in 5 minutes.

    {"display":"Murdo M","full_name":"Murdo M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Murdo M 17th September 2026
  • 5.00/5

    I had a very positive experience in Galashiels branc...

    I had a very positive experience in Galashiels branch, Audrey was very friendly, professional and helpful. I really appreciated her patience and willingness to go the extra mile to help.

    Savings
    Verified source 17th September 2026
  • 5.00/5

    I visited the Glasgow branch as I was having difficu...

    I visited the Glasgow branch as I was having difficulty with my online sign in. I dealt with a very efficient and polite woman by... I visited the Glasgow branch as I was having difficulty with my online sign in. I dealt with a very efficient and polite woman by the name of Rachel. She was able to help me with my issue and this was resolved without any problems. Read more Read less

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Scottish Building Society staff are friendly, profes...

    Scottish Building Society staff are friendly, professional and take care of you through the process with good communications and excellent advice and guidance.

    {"display":"CP","full_name":"CP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    CP 16th September 2026
  • 5.00/5

    Went to the branch in Inverness, didn't have an appo...

    Went to the branch in Inverness, didn't have an appointment but was seen by Natalie straight away. Both ladies in the office were very polite. Great service, thanks

    Savings
    Verified source 16th September 2026
  • 5.00/5

    SBS in my town is wonderful.

    SBS in my town is wonderful.i can go in and speak to a human which is so rare nowadays.the fixed term ISAs give very competitive... SBS in my town is wonderful.i can go in and speak to a human which is so rare nowadays.the fixed term ISAs give very competitive interest rates.i also do online banking which is very user friendly. Read more Read less

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Called in as was struggling to get logged into my ac...

    Called in as was struggling to get logged into my account. Spoke to Natalie who very kindly helped my wife and I get logged in.... Called in as was struggling to get logged into my account. Spoke to Natalie who very kindly helped my wife and I get logged in. We do struggle with tech but she was very patient and polite Read more Read less

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Fantastic service from Holly in Edinburgh.

    Fantastic service from Holly in Edinburgh. She mentioned she was new, but if she hadn’t told me, I would never have known! She was confident, friendly and professional throughout

    Savings
    Verified source 15th September 2026
  • 5.00/5

    All encounters with staff has been positive and frie...

    All encounters with staff has been positive and friendly in Glasgow branch

    Savings
    Verified source 15th September 2026

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