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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,245 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 4245 company reviews • Last reviewed within 7 days

Had a few issues changing my online account and even...

Savings • 6th August 2026

Had a few issues changing my online account and eventually phoned to speak to a real person - Audrey - who was extremely helpful and... Had a few issues changing my online account and eventually phoned to speak to a real person - Audrey - who was extremely helpful and managed to work out the problem. Now everything is accessible and working fine! Read more Read less

{"display":"Dane L","full_name":"Dane L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Cheers Lisa for your help today really simple quick...

Savings • 6th August 2026

Cheers Lisa for your help today really simple quick and efficient top notch service

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Very efficient and friendly.

    Very efficient and friendly. Its so nice to deal face to face rather than anonymous transactions online

    Savings
    Verified source 6th August 2026
  • 4.00/5

    Was having problems with my account,being locked out...

    Was having problems with my account,being locked out of it,phoned was connected very promptly and professionally ,my query was handled by Maxine who managed to... Was having problems with my account,being locked out of it,phoned was connected very promptly and professionally ,my query was handled by Maxine who managed to resolve my problem very quickly.Maxine was friendly very helpful and resolved my issue,and if I had any further problems just to phone back and they would guide me through any further problems,Very helpful Read more Read less

    {"display":"Alastair R","full_name":"Alastair R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alastair R 6th August 2026
  • 5.00/5

    Excellent help with my account and a big thanks to J...

    Excellent help with my account and a big thanks to June Mitchell for sorting out my problem

    {"display":"E D","full_name":"E D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    E D 6th August 2026
  • 5.00/5

    Return visit to invest in fixed bonds.

    Return visit to invest in fixed bonds. Again appointment with Loraine at Glasgow Queen Street. Once again efficient and helpful service. Im always impressed that... Return visit to invest in fixed bonds. Again appointment with Loraine at Glasgow Queen Street. Once again efficient and helpful service. Im always impressed that staff offer me a tea/coffee during my visit Read more Read less

    Savings
    Verified source 5th August 2026
  • 5.00/5

    Great service from june in edinbugh she was so helpf...

    Great service from june in edinbugh she was so helpful with my log on issues over the phone unfortunately it was my fault so apologies... Great service from june in edinbugh she was so helpful with my log on issues over the phone unfortunately it was my fault so apologies for taking up so much of her time but I am very grateful for the support Read more Read less

    Savings
    Verified source 5th August 2026
  • 5.00/5

    Issue dealt with quickly great customer service

    Issue with savings account and the new online app after registering as requested by 28th August. Issue was looked into and a callback received confirming... Issue with savings account and the new online app after registering as requested by 28th August. Issue was looked into and a callback received confirming issue fixed, this was all done and dusted within 10 mins, including checking account. Great customer service. Read more Read less

    {"display":"Margaret T","full_name":"Margaret T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret T 5th August 2026
  • 5.00/5

    The customer service was excellent.

    The customer service was excellent. Kaia remained polite and helpful even though I was the one who had made the mistake

    {"display":"Stefan D","full_name":"Stefan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stefan D 5th August 2026
  • 5.00/5

    Very helpful staff i was supported by loraine , my q...

    Very helpful staff i was supported by loraine , my query was dealt with efficiently

    Savings
    Verified source 5th August 2026
  • 5.00/5

    Excellent assistance!

    Had to ring to resolve a small issue re getting on line. Lisa M was very helpful and patient and this matter was easily and swiftly resolved

    {"display":"EScot","full_name":"EScot","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    EScot 5th August 2026

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