Scottish Building Society reviews
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Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Scottish Building Society reviews
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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 4,012 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Scottish Building Society really shines with its friendly, helpful staff and the personal touch of local branches, which many find reassuring and easy to deal with. The savings products are generally well explained and competitive, though some feel the interest rates could be better. Online services and digital processes often frustrate users, especially with ISA transfers and account management, and there’s a strong wish for more branches and improved digital tools.
Positive themes
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Scottish Building Society’s staff are consistently friendly, helpful, and professional.
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The personal service and face-to-face contact at Scottish Building Society branches is much appreciated.
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Scottish Building Society’s ISA and savings account staff provide clear advice and helpful support.
Negative themes
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The online system is often confusing and not user-friendly for Scottish Building Society savers.
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Interest rates at Scottish Building Society are sometimes seen as uncompetitive or too low.
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Fewer branches and limited local access frustrate many Scottish Building Society customers.