Spoke to Sophie today in regards to rates. Really pleasant and informative

Audrey at Galashiels was excellent as is all the staff at Galashiels. We have been many times and always a good experience.

Holly was so welcoming and friendly. She made me feel at ease straight away and was incredibly helpful throughout my visit. A lovely member of the team!

The members of staff I have been helped with recently, did so in a professional and helpful manner, they answered my questions with clear and... The members of staff I have been helped with recently, did so in a professional and helpful manner, they answered my questions with clear and easy to understand language, they made sure that I was able to proceed with confidence. Read more Read less

10/09/26 Katie from Troon did lengthy research covering my many years of different accounts then supplied a concise email with a statement relating to my... 10/09/26 Katie from Troon did lengthy research covering my many years of different accounts then supplied a concise email with a statement relating to my existing annual ISA allowance . Exactly what was asked for. Read more Read less

I was very impressed with the service I received from Abbie. She was friendly, welcoming and professional, listened carefully to my needs, and explained everything... I was very impressed with the service I received from Abbie. She was friendly, welcoming and professional, listened carefully to my needs, and explained everything clearly without rushing. Her customer-focused approach made my visit a positive experience. Abbie is a real credit to the branch, and I would be happy to deal with her again. Read more Read less

Patient, polite and friendly service today in Edinburgh very informative

I would like to thank you for the excellent support I recently received from Rachel Speedie at the Glasgow Branch. I phoned the branch regarding... I would like to thank you for the excellent support I recently received from Rachel Speedie at the Glasgow Branch. I phoned the branch regarding access to cash from one of my savings plans and the closure of that particular account, and I was impressed by how quickly and politely the call was answered. Rachel promptly provided the necessary forms by email and took the time to talk me through how I needed to complete them, which made the process much less stressful. She also acknowledged receipt of the returned forms and processed everything the same day, which really stood out for its efficiency and professionalism. I particularly appreciated the patience shown throughout and the way the entire experience was handled so smoothly. The level of support was top drawer and reflects excellent service that is a credit to the mutual society, and I would be grateful if my thanks could be passed on to Rachel and the wider team at the Glasgow Branch. Please let me know if any further feedback is required, and I look forward to staying in touch should I need assistance again in the future. Read more Read less

Following a brief telephone conversation exlaining my issue I was assured it was not a problem I has caused but the result of a tecnical... Following a brief telephone conversation exlaining my issue I was assured it was not a problem I has caused but the result of a tecnical matter affecting a small nuber of SBS investors. I was assured a resolution would be forthcoming which it duly was following a day os so. I was delighted with the news of a solution and thoroughly satisfied with conscientious and prfessional way my enquiry was dealt with. I cannot praise David Armstrong and his collegues at SBS highly enough. My sincere thanks. Read more Read less