Came into Aberdeen for information on interest rates. The girl was so knowledgeable about all products and I felt at ease throughout.

Pleasant experience visiting Aberdeen today. Polite and informative

Abbie was very pleasant and helpful today very attentive during our call quick and efficient didn't try and sell me something like most banks quite refreshing actually

I have been a member for over 15 years and I visited Edinburgh today which i might add was my first time in a physical... I have been a member for over 15 years and I visited Edinburgh today which i might add was my first time in a physical branch given I live in e England ( born in Scotland might I add) and i had a ease and hassle free interaction with a young lady called maxine what a delightfull lady, so polite and friendly this has left an impression on myself and my husband all are affairs were dealt with to a high standard Read more Read less

Spoke to June on phone on Wednesday about getting on to new system. I’m 79 and was struggling. She invited me to branch to do... Spoke to June on phone on Wednesday about getting on to new system. I’m 79 and was struggling. She invited me to branch to do it and to change my address. Went in today, and all done. Breath of fresh air compared to banks/other building societies. Thank you June Read more Read less

Excellent service from Katie McNight at Troon. Very patient, very helpful with re-registration online. Many thanks Katie.

I have been having issues logging into your new system. Kaia was so patient going through the process with me.

fantastic service from Abbie helping me to register online it was a lot more simple than I anticipated

Always lovely to pop into the Aberdeen branch and see Cara and Sophie. Both are always excellent and do everything they can to help. First class service!