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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,557 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4557 company reviews • Last reviewed within 7 days

Gratitude to the young lady hollie , what a pleasant...

Savings • 15th October 2026

Gratitude to the young lady hollie , what a pleasant young lady , no pushy service just nice old school general chat got my transaction done promptly with a smile

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Galashiels branch

Savings • 15th October 2026

Holly could not have been more helpful and delt efficiently with my request

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Holly was great today, she knew who I was which was...

    Holly was great today, she knew who I was which was a lovely personable experience , she very kindly asked me to fill in feedback... Holly was great today, she knew who I was which was a lovely personable experience , she very kindly asked me to fill in feedback for her today and I would only ever do this if the teller or cashier stood out Read more Read less

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Very satisfied,staff very obliging as we did not kno...

    Very satisfied,staff very obliging as we did not know that we should have had an appointment.luckily the manager was present so she advised Holly. Thanks.

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Online banking help

    Katie and Dawn , Troon shop, were extremely helpful when I went in for help with online banking. They were extremely patient with me and... Katie and Dawn , Troon shop, were extremely helpful when I went in for help with online banking. They were extremely patient with me and took me through the process quickly. Thank you for great service . Read more Read less

    Savings
    Verified source 15th October 2026
  • 5.00/5

    HOLLY WAS VERY FRIENDLY AND EFFICIENT.

    HOLLY WAS VERY FRIENDLY AND EFFICIENT. LOVELY WOMAN.

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Very good experience in Edinburgh today.

    Very good experience in Edinburgh today. Kaia was very helpful.

    Savings
    Verified source 14th October 2026
  • 5.00/5

    Problem quickly fixed

    I managed to lock myself out of my account - easily sorted when I called the helpline, waited a minute, and had it all sorted... I managed to lock myself out of my account - easily sorted when I called the helpline, waited a minute, and had it all sorted in no time by Katie, who was friendly and professional. Read more Read less

    {"display":"Gavin","full_name":"Gavin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gavin 14th October 2026
  • 5.00/5

    I was greeted by Abbie today in Galashiels branch.

    I was greeted by Abbie today in Galashiels branch. She was very helpful and took time to explain the current savings rates on offer.

    Savings
    Verified source 13th October 2026
  • 5.00/5

    Good customer service

    Good customer service. It's great to be able to talk to an actual person at the building society - some transactions really are easier to do face-to-face than online.

    Savings
    Verified source 13th October 2026
  • 5.00/5

    Inverness Branch Staff - Brilliant

    Staff in the Inverness branch are always so friendly and go above and beyond to help.

    Savings
    Verified source 13th October 2026

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