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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,693 product reviews

Average score of 4.90/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4693 company reviews • Last reviewed within 7 days

Very good service from KAIA in Edinburgh today.

Savings • 4th November 2026

Very good service from KAIA in Edinburgh today. She explained everything in great detail and it was easy to understand.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Telephoned and spoke to Audrey

Savings • 4th November 2026

Telephoned to get assistance signing in to my online account. Call was answered by Audrey who was very helpful and got me in successfully.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I went into the Edinburgh branch today to open an ISA.

    I went into the Edinburgh branch today to open an ISA. Abbie was very efficient and took the time to explain everything in detail.

    Savings
    Verified source 4th November 2026
  • 5.00/5

    As always the servicd was excellent.

    As always the servicd was excellent.. nice to speak to a real person

    {"display":"Janice M","full_name":"Janice M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janice M 4th November 2026
  • 5.00/5

    I had a problem logging into my account and spoke to...

    I had a problem logging into my account and spoke to Holly who solved my problem very efficiently. She was very cheerful and friendly, a pleasure to speak to.

    {"display":"Pat","full_name":"Pat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pat 4th November 2026
  • 5.00/5

    Telephoned the society as was having issues getting...

    Telephoned the society as was having issues getting logged on to my account and also needed some information relating to my account posted out. I... Telephoned the society as was having issues getting logged on to my account and also needed some information relating to my account posted out. I spoke to Natalie who was very helpful and got me logged in and very promptly posted out what I required. Read more Read less

    Savings
    Verified source 4th November 2026
  • 5.00/5

    Well done Shirley at Inverness branch.

    My query by phone was brilliantly dealt with by Shirley at Inverness Branch. It makes such a difference to have such a clear-spoken person on... My query by phone was brilliantly dealt with by Shirley at Inverness Branch. It makes such a difference to have such a clear-spoken person on the other end of the phone, especially when one is older. She provided exactly what I wanted and will follow up by post. Full marks to Scottish Building Society. Read more Read less

    {"display":"Heather P","full_name":"Heather P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Heather P 3rd November 2026
  • 5.00/5

    Very good customer service whenever I need to phone in.

    Very good customer service whenever I need to phone in. Today June in Edinburgh was so helpful with my queries on interest in going into my account

    Savings
    Verified source 3rd November 2026
  • 5.00/5

    Contacted SBS today & spoke to a lovely lady called...

    Contacted SBS today & spoke to a lovely lady called Audrey Smith, I was looking for some advise & she was very helpfull & knowlegeble & I founf her advise to be very helpfull.

    {"display":"Dennis O","full_name":"Dennis O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dennis O 3rd November 2026
  • 5.00/5

    Helped by June to get applications posted instead of...

    Helped by June to get applications posted instead of having to come into branch. Also let me know rates available to me

    Savings
    Verified source 3rd November 2026
  • 5.00/5

    Abbie was very efficient in helping me get set up on...

    Abbie was very efficient in helping me get set up online.

    Savings
    Verified source 3rd November 2026

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