Was able to speak to someone on the phone and got all that I needed attended to.

Over the past decade or so ,I have received a consistently high standard of service from the staff at the Galashiels branch of the Scottish... Over the past decade or so ,I have received a consistently high standard of service from the staff at the Galashiels branch of the Scottish Building Society.,where Lorraine has been particularly helpful. In the past few days,Sophie in the Aberdeen branch and Kaia ,in Edinburgh ,have provided invaluable,accurate information relating to a possible reinvestment of matured funds. For any company to have such a high calibre of employees strewn across the “ four corners of Scotland speaks volumes for the high standard of the recruitment employed by Scottish Building Society. It goes without saying that I would recommend this institution to anyone wishing to find a home for their savings. Well done to all concerned…….and thank you. Read more Read less

It’s so refreshing to have your call promptly answered and then getting to speak with a real person who understands you and who you can... It’s so refreshing to have your call promptly answered and then getting to speak with a real person who understands you and who you can understand. All of which leads to calm efficient and effective communications and positive outcomes and experience. Read more Read less

I always appreciate having my call answered promptly, politely and efficiently by staff at Scottish Building Society. Quite simply, it’s so refreshing to be able... I always appreciate having my call answered promptly, politely and efficiently by staff at Scottish Building Society. Quite simply, it’s so refreshing to be able to speak with a human being and to receive invaluable old-fashioned service. Thank you so much. . Read more Read less

Excellent customer support on telephone

Katie was very professional, personable and efficient in dealing with my enquiry

Phoned the building society got through no problem. Spoke to Rachel who was very efficient friendly and helpful she answered all my queries and also... Phoned the building society got through no problem. Spoke to Rachel who was very efficient friendly and helpful she answered all my queries and also agreed to post out further details of other products which I was interested in looking at. Read more Read less

Opened new account and I made mistake in transaction. Messaged with explanation of error and corrected, without fuss, in 24 hours.

Spoke to Lorraine re query on opening a savings account, she talked me through final stages to open account & make deposit. All done in... Spoke to Lorraine re query on opening a savings account, she talked me through final stages to open account & make deposit. All done in a very friendly, patient & professional way which I really appreciated. Thank you so much. Read more Read less