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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,413 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4413 company reviews • Last reviewed within 7 days

Helpful and patient

Savings • 1st September 2026

Cara was very helpful when I was late registering for new SBS Online. I appreciated her patience in taking me through the procedures to set up the account.

{"display":"Charlotte R","full_name":"Charlotte R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Katie from Troon Branch

Savings • 1st September 2026

Spoke with Katie from Troon Branch who was more than helpful & v knowledgable

{"display":"Shirley Mac","full_name":"Shirley Mac","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Login problem

    I phoned the society this morning as I had a problem accessing my account. My query was dealt with quickly and efficiently. The lady I... I phoned the society this morning as I had a problem accessing my account. My query was dealt with quickly and efficiently. The lady I spoke with, Katie was very helpful and pleasant. Read more Read less

    {"display":"Janice S","full_name":"Janice S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janice S 1st September 2026
  • 5.00/5

    I just had my initial introduction to SBS.

    I just had my initial introduction to SBS. I had a brief phone conversation with David Armstrong, what a charming, helpful and informative man.

    {"display":"Naurooz I","full_name":"Naurooz I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Naurooz I 1st September 2026
  • 5.00/5

    Online banking

    Was having difficulty with setting up new online registration and Deirdre Miller was very helpful and friendly.

    {"display":"Marlene Cantley","full_name":"Marlene Cantley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1752443.png"}}'s avatar
    Savings
    Marlene Cantley 1st September 2026
  • 5.00/5

    I spoke with Katie McKnight this morning.

    I spoke with Katie McKnight this morning. So helpful and thorough. She explained everything fully and went through all the steps with me enabling me... I spoke with Katie McKnight this morning. So helpful and thorough. She explained everything fully and went through all the steps with me enabling me to get set up online with my savings. Thank you Katie. First class service. Read more Read less

    {"display":"Mrs C","full_name":"Mrs C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs C 1st September 2026
  • 5.00/5

    Very Satisfied Customer.

    Audrey Smith at the Galashiels branch took my phone call and dealt with my request quickly and efficiently. Scottish Building Society could offer a master... Audrey Smith at the Galashiels branch took my phone call and dealt with my request quickly and efficiently. Scottish Building Society could offer a master class to some of their rival institutions on how to conduct good customer relations. Read more Read less

    {"display":"EG Theobald","full_name":"EG Theobald","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    EG Theobald 30th August 2026
  • 5.00/5

    Finally getting round to leaving a review after visi...

    Finally getting round to leaving a review after visiting Galashiels branch last week. Excellent service from Audrey, very friendly and helpful.

    Savings
    Verified source 29th August 2026
  • 5.00/5

    Opening a new savings account.

    I spoke with Shirley from your Inverness Branch and she was excellent in going through the process to open a new savings account for my wife and I.

    {"display":"Paul C","full_name":"Paul C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul C 29th August 2026
  • 4.00/5

    Lorraine Thompson - ace assistant!

    Spoke to Lorraine Thomson seeking help to finish setting up a new F/R Bond 251 after premature shut down on line the previous evening at.... Spoke to Lorraine Thomson seeking help to finish setting up a new F/R Bond 251 after premature shut down on line the previous evening at. 5.25pm (home time so not unexpected). She was extremely helpful and now I am just awaiting a formal letter in the post to finalise The setting up procedure.. thanks again. JK Read more Read less

    {"display":"John K","full_name":"John K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John K 28th August 2026
  • 5.00/5

    Very impressed with all the help I got from Abbie to...

    Very impressed with all the help I got from Abbie today in the Edinburgh branch

    Savings
    Verified source 28th August 2026

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