June and Kaia were very helpful today when my wife and I came in to open a bond.

I called today with enquiries about two separate accounts and spoke to Katie McKnight from the Troon branch. My queries were dealt with very quickly,... I called today with enquiries about two separate accounts and spoke to Katie McKnight from the Troon branch. My queries were dealt with very quickly, politely and professionally and I had the requested information by email within a few minutes. Read more Read less

Great service and very helpful advice from Audrey.

Popped into the Galashiels branch earlier in the week looking to open a new account. Lorraine advised me that increased rates would be available from... Popped into the Galashiels branch earlier in the week looking to open a new account. Lorraine advised me that increased rates would be available from Thursday. She gave me the application form and advised me I could hand it in later in the week. This is just another example of the excellent customer service I receive from my local branch and I appreciate the fact she didn't just let me sign up at the lower rate. Read more Read less

On 3rd July 2026 at c. 12.25, I phoned customer service, Scottish Building Society, and was put through almost at once to Katie McKnight at... On 3rd July 2026 at c. 12.25, I phoned customer service, Scottish Building Society, and was put through almost at once to Katie McKnight at Troon; my query (interest for the past tax year on my account) was dealt with most efficiently and pleasantly by her. The whole call lasted under 5 minutes - a commendable achievement. Read more Read less

Thanks lorraine in gala..always helpfull all the ladies are lovely

Many thanks to the ladies in Inverness, they make sorting my finances so much easier

Shirley in Inverness branch was very knowledgeable of the systems and helpful.Solved some issues for me today

Great service from Loraiine at Glasgow branch olso great service from Katie MC knight at their troon branch so pleasent sfaff