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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,396 product reviews

Average score of 4.90/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4396 company reviews Last reviewed within 7 days

Excellent customer service

Savings 26th August 2026

Excellent customer service; quick to answer phones; very helpful and patient support

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NAW
Rated Excellent 5.00/5
Read more product reviews

Lovely to get through to someone in Scotland.

Savings 26th August 2026

Lovely to get through to someone in Scotland, by phone not just 'online'.Katie was super helpful. Delghted that the Scottosh Building Society is based in... Lovely to get through to someone in Scotland, by phone not just 'online'.Katie was super helpful. Delghted that the Scottosh Building Society is based in Scotlland, keep it that way.! Read more Read less

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Excellent staff service.

    I was having trouble at home registering for the new website on my computer by the 28th August , then I went up to the... I was having trouble at home registering for the new website on my computer by the 28th August , then I went up to the Frederick St, Edinburgh branch where June a staff member sorted it out and now I am registered. Tremendous help from June at the SBS office. Read more Read less

    Savings
    Verified source 26th August 2026
  • 5.00/5

    Went to the Troon branch and saw Katie who was reall...

    Went to the Troon branch and saw Katie who was really helpful and sorted out my accounts

    Savings
    Verified source 26th August 2026
  • 5.00/5

    had difficulty getting into new system- phoned sbs f...

    had difficulty getting into new system- phoned sbs for help and spoke to male colleague - he said he would phone back in aan hour... had difficulty getting into new system- phoned sbs for help and spoke to male colleague - he said he would phone back in aan hour and didnt- phoned today and spoke to colleague called cra - absolutely excellent - immensely patient and clever at solving my problem - her service was excellent but have given sbs a good rating because of firs gent Read more Read less

    {"display":"a nother","full_name":"a nother","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    a nother 26th August 2026
  • 5.00/5

    Came in to see about accounts not used in a while Sh...

    Came in to see about accounts not used in a while Shirley dealt with query efficiently so now opening a new account with higher rate, very helpful and friendly

    Savings
    Verified source 26th August 2026
  • 5.00/5

    I went into the Scottish building society on Frederi...

    I went into the Scottish building society on Frederick street today to query about the new fixed rate bond and was seen by Abbie who... I went into the Scottish building society on Frederick street today to query about the new fixed rate bond and was seen by Abbie who was very attentive and answered all the questions I had Read more Read less

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Great service

    Audrey dealt with our application efficiently and professionally - great service

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Kaia was so helpful today and gave me detailed infor...

    Kaia was so helpful today and gave me detailed information about your new fixed rate bond account. I look forward to opening this.

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Helpful and polite

    Had to go in to deposit some cash the cashier was very helpful

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Very helpful ladies in the Inverness Branch, pleasan...

    Very helpful ladies in the Inverness Branch, pleasant and professional

    Savings
    Verified source 25th August 2026

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