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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,654 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4654 company reviews • Last reviewed within 7 days

Contacting Scottish BS.

Savings • 29th October 2026

I phoned for assistance and quickly got through to a real person, Katie (of Troon!), who, happily, was whom I had corresponded with by email... I phoned for assistance and quickly got through to a real person, Katie (of Troon!), who, happily, was whom I had corresponded with by email and she made the transfer between accounts for me. A pleasure after having to deal with AI when contacting other organisations. Read more Read less

{"display":"David E","full_name":"David E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Visited Galashiels today, was helped by Audrey to so...

Savings • 29th October 2026

Visited Galashiels today, was helped by Audrey to sort out my ISA. Very helpful.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great service when I attend the office

    Great service when I attend the office

    Savings
    Verified source 29th October 2026
  • 5.00/5

    I found the presentation very informative and releva...

    I found the presentation very informative and relevant especially to my present situation - sorting my late hsband's estate.

    {"display":"Maureen B","full_name":"Maureen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maureen B 29th October 2026
  • 5.00/5

    Extremely helpful and friendly.

    Extremely helpful and friendly. The process was very efficient and clearly explained

    Savings
    Verified source 29th October 2026
  • 5.00/5

    Happy saver in S/B/Society

    I have been a saver for many years in the S/B/Society,as your interests rates are very good,& your staff are very helpful,loriane in the Glasgow... I have been a saver for many years in the S/B/Society,as your interests rates are very good,& your staff are very helpful,loriane in the Glasgow office is very helpful, explaining everything Read more Read less

    Savings
    Verified source 29th October 2026
  • 5.00/5

    I have been a member of the Scottish Building Societ...

    I have been a member of the Scottish Building Society for over 20 years and I can honestly say I have never had any issues.... I have been a member of the Scottish Building Society for over 20 years and I can honestly say I have never had any issues. I have been assisted by many members of staff over these years all of whom have been excellent. Today I was served by Kaia and she was excellent as well. Read more Read less

    Savings
    Verified source 29th October 2026
  • 5.00/5

    Just been into frederick Street office and I am deli...

    Just been into frederick Street office and I am delighted with the tellers service , very supportive and friendly ladies

    Savings
    Verified source 29th October 2026
  • 5.00/5

    Very helpfull team thank you for assisting with my a...

    Very helpfull team thank you for assisting with my affairs

    Savings
    Verified source 29th October 2026
  • 5.00/5

    Troon branch

    The troon branch has always been very helpful, friendly and polite. Katie and Dawn were so welcoming today.

    Savings
    Verified source 29th October 2026
  • 5.00/5

    My interactions with SBS are always outstanding.

    My interactions with SBS are always outstanding. Prompt and very helpful responses have always given me what I need and more.

    {"display":"George P","full_name":"George P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    George P 29th October 2026

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