I had trouble logging in to the online system so called the support number and spoke with Katie in Troon and she tried to help... I had trouble logging in to the online system so called the support number and spoke with Katie in Troon and she tried to help over the phone and then invited me to the Troon branch. She went through everything and we got sorted. Her patience and customer service skills are second to none. This has been a huge weight lifted from my shoulders. Read more Read less

Natalie was very helpful and made banking with sbs very easy

Had problems setting up our new online banking. Katie from Troon branch could not have been more helpful with my problems. No rush whatsoever and... Had problems setting up our new online banking. Katie from Troon branch could not have been more helpful with my problems. No rush whatsoever and waited on phone till she was sure I had completed my login. She is an asset to Scottish Building Society. Read more Read less

Shirley in Inverness was excellent. Helpful, friendly and knowledgeable throughout. The whole experience was welcoming and both staff members couldn’t have been more helpful than... Shirley in Inverness was excellent. Helpful, friendly and knowledgeable throughout. The whole experience was welcoming and both staff members couldn’t have been more helpful than they were. Thank You SBS for your super service! Read more Read less

Shirley at inverness branch and the other staff were very helpful friendly and made our visit easy and pleasant

Your treated like family, and you never feel rushed the staff happy to help and can always answer any questions.

Kaia gave excellent service today. I rate the Scottish very highly on their approach to account openings. In the branch with a human!

Very helpful and efficient service from Abbie in Edinburgh today.

Went into Galashiels to pay in cheque & have passbooks updated was dealt with by Lorraine who was helpful & friendly