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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,152 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 4152 company reviews • Last reviewed within 7 days

Natalie always provides excellent friendly service,...

Savings • 22nd July 2026

Natalie always provides excellent friendly service, she is always a pleasure to deal with

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Logging in to SBS

Savings • 22nd July 2026

My problem with logging in to Scottish Building Society - where they are currently transferring to a new system -was accurately and patiently resolved by... My problem with logging in to Scottish Building Society - where they are currently transferring to a new system -was accurately and patiently resolved by Lorraine Thomson. She was knowledgeable about the issue and helped satisfactorily through it. Read more Read less

{"display":"Norman","full_name":"Norman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Withdrawal from Instant Access Savings Account.

    Katie McKnight (Troon) helpfully guided me through a transaction, which was complicated by transition from old system to new. I was very grateful with the satisfactory outcome.

    {"display":"Colin Edinburgh","full_name":"Colin Edinburgh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin Edinburgh 22nd July 2026
  • 5.00/5

    Cara helped make what I thought was complicated soun...

    Cara helped make what I thought was complicated sound so easy in regards to my power of attorney. Thank you

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Good experience with Abbie in Edinburgh I was review...

    Good experience with Abbie in Edinburgh I was reviewing my maturing bond and opened an ISA

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    Great customer service and friendly staff

    As I visited my local branch today (Glasgow) the staff were ever so helpful, and couldn’t be nicer with the questions that I had for... As I visited my local branch today (Glasgow) the staff were ever so helpful, and couldn’t be nicer with the questions that I had for them. However, on this visit, I enquired if the manager was about, the answer was no. The staff appeared more relaxed and there was a better atmosphere within the branch to what I have felt on other occasions, recently. Read more Read less

    Savings
    Verified source 22nd July 2026
  • 5.00/5

    I had the pleasure of speaking with Abbie today.

    I had the pleasure of speaking with Abbie today. She answered the questions about my maturing bond and couldn’t have been more helpful.

    Savings
    Verified source 21st July 2026
  • 5.00/5

    Very impressed with the service received by Abbie he...

    Very impressed with the service received by Abbie helping me get online. The service at the Scottish is second to none.

    Savings
    Verified source 21st July 2026
  • 5.00/5

    Absolutely excellent!

    I had trouble logging in to the online system so called the support number and spoke with Katie in Troon and she tried to help... I had trouble logging in to the online system so called the support number and spoke with Katie in Troon and she tried to help over the phone and then invited me to the Troon branch. She went through everything and we got sorted. Her patience and customer service skills are second to none. This has been a huge weight lifted from my shoulders. Read more Read less

    Savings
    Verified source 21st July 2026
  • 5.00/5

    Natalie was very helpful and made banking with sbs v...

    Natalie was very helpful and made banking with sbs very easy

    Savings
    Verified source 21st July 2026
  • 5.00/5

    Online Banking

    Had problems setting up our new online banking. Katie from Troon branch could not have been more helpful with my problems. No rush whatsoever and... Had problems setting up our new online banking. Katie from Troon branch could not have been more helpful with my problems. No rush whatsoever and waited on phone till she was sure I had completed my login. She is an asset to Scottish Building Society. Read more Read less

    {"display":"Isobel ","full_name":"Isobel ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Isobel 21st July 2026

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