Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,428 product reviews

Average score of 4.90/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
Was this helpful?

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Scottish Building Society

Showing 11 of 4428 company reviews • Last reviewed within 7 days

Phone issues sorted quickly and efficiently by Deird...

Savings • 3rd September 2026

Phone issues sorted quickly and efficiently by Deirdre and colleague

{"display":"Donald A","full_name":"Donald A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews

Impressed new customer.

Savings • 3rd September 2026

I am a new customer, there has been a glitch with the new online banking, however I have been impressed with the following: Lucy, David,... I am a new customer, there has been a glitch with the new online banking, however I have been impressed with the following: Lucy, David, Natalie & Katie have all been all professional, very caring, friendly, reassuring and helpful to resolve the issue. Customers clearly matter to this building society team, phones are answered quickly and when they say they will come back to you, they do so. Read more Read less

{"display":"Helen S","full_name":"Helen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    SBS Savings Account Advice

    My call to SBS was answered promptly and Shirley (Inverness Branch) was very polite and attentive. She listened to my requirements and advised on a... My call to SBS was answered promptly and Shirley (Inverness Branch) was very polite and attentive. She listened to my requirements and advised on a suitable savings product. She also helped with some technical issues I was facing. It was refreshing to have ‘over the phone’ contact with knowledgeable support staff. Read more Read less

    {"display":"Brian Y","full_name":"Brian Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brian Y 3rd September 2026
  • 5.00/5

    Outstanding service in Inverness.

    Outstanding service in Inverness. Needed help with online banking. Natalie very kindly and patiently helped me get set up and answered all my accounts queries.... Outstanding service in Inverness. Needed help with online banking. Natalie very kindly and patiently helped me get set up and answered all my accounts queries. The service is so much more than what I get in my other bank. Read more Read less

    Savings
    Verified source 3rd September 2026
  • 5.00/5

    Came to open a new account this morning but didn’t c...

    Came to open a new account this morning but didn’t come well prepared. Cara was patient and helpful in letting me know what was required... Came to open a new account this morning but didn’t come well prepared. Cara was patient and helpful in letting me know what was required and I was able to do most of the paperwork in the meanwhile Read more Read less

    Savings
    Verified source 3rd September 2026
  • 5.00/5

    Lovely personal service from Cara today.

    Lovely personal service from Cara today. Such a friendly girl and very knowledgeable. Thank you

    Savings
    Verified source 3rd September 2026
  • 5.00/5

    Came into branch as had some questions about my acco...

    Came into branch as had some questions about my account, was seen immediately by Natalie, very welcoming and answered everything clearly, very happy thank you

    Savings
    Verified source 3rd September 2026
  • 5.00/5

    Excellent service.

    I am a new customer to the SBS, and I could not fault the service I received when transferring funds from an other investment company.There... I am a new customer to the SBS, and I could not fault the service I received when transferring funds from an other investment company.There were some difficulties along the way, partly due to my elderly status, but the girl who dealt with me, showed extreme patience and could not have been more helpful. Read more Read less

    {"display":"Mrs E Penman","full_name":"Mrs E Penman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs E Penman 2nd September 2026
  • 5.00/5

    Suberb customer service happy customer

    Suberb customer service very helpful and patient on the phone

    {"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark S 2nd September 2026
  • 4.00/5

    Setting up a/c

    Shirley was most helpful when I was having difficulty in setting up my account, the drawback was time I had to wait to speak to her

    {"display":"Anne H","full_name":"Anne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne H 2nd September 2026
  • 5.00/5

    Kaia and June were so helpful with my queries today.

    Kaia and June were so helpful with my queries today. I could not fault their service.

    Savings
    Verified source 2nd September 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice