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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,643 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4643 company reviews • Last reviewed within 7 days

I have had such difficulty with other providers when...

Savings • 28th October 2026

I have had such difficulty with other providers when dealing with my bond maturities. Kaia and June at Scottish building Society have been top class by far.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Very clear and patient help to log in online

Savings • 28th October 2026

Very clear and patient help from Audrey to log into the online banking system.

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Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Service with a smile!

    Service with a smile!! Thank you to Abbie for all of her help when I visited Edinburgh today

    Savings
    Verified source 28th October 2026
  • 5.00/5

    Friendly and helpful staff.

    Friendly and helpful staff. Find the website difficult to use. Visually, very difficult to use due to colour of wording which makes accessibility difficult.

    Savings
    Verified source 28th October 2026
  • 5.00/5

    As a regular visitor to the Aberdeen branch, I canno...

    As a regular visitor to the Aberdeen branch, I cannot speak highly enough of the consistently high service I receive from Cara and Sophie

    Savings
    Verified source 28th October 2026
  • 5.00/5

    I had a fantastic experience when I seen Abbie in Ed...

    I had a fantastic experience when I seen Abbie in Edinburgh today to open a new account. It is so nice to get such a... I had a fantastic experience when I seen Abbie in Edinburgh today to open a new account. It is so nice to get such a personalised service that you don’t get at other high street banks Read more Read less

    Savings
    Verified source 27th October 2026
  • 5.00/5

    Warm welcome .

    Warm welcome . Always friendly and wanting to chat. Offered advice on one of the accounts .

    Savings
    Verified source 27th October 2026
  • 5.00/5

    I have been with the Scottish building society for y...

    I have been with the Scottish building society for years now, and your staff are very helpful, Lorraine is very pleasant to deal with, explaining... I have been with the Scottish building society for years now, and your staff are very helpful, Lorraine is very pleasant to deal with, explaining everything clearly to you ,your interests rates are very competitive in the current market. Read more Read less

    Savings
    Verified source 27th October 2026
  • 5.00/5

    I needed help in getting back onto my online account...

    I needed help in getting back onto my online account and opening an E-Saver Plus account. I have Mild Cognitive Impairment and explained this to... I needed help in getting back onto my online account and opening an E-Saver Plus account. I have Mild Cognitive Impairment and explained this to Holly who was brilliant, took her time and supported me in getting this sorted. She even phoned me back when the line was lost. Thank You. Holly! Read more Read less

    {"display":"Fionna B","full_name":"Fionna B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fionna B 27th October 2026
  • 5.00/5

    Holly at Galashiels Branch

    Yesterday saw Holly in the Galashiels Branch, as I wanted to open a new savings account. She was very friendly & helpful. I really appreciate... Yesterday saw Holly in the Galashiels Branch, as I wanted to open a new savings account. She was very friendly & helpful. I really appreciate the personal service I always receive at Scottish Building Society- a rarity nowadays! Read more Read less

    Savings
    Verified source 27th October 2026
  • 5.00/5

    Signing in to my Account

    Put through to Audrey Smith to resolve my problem with signing on to my account. Resolved quickly and efficiently.

    {"display":"Brian D","full_name":"Brian D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brian D 27th October 2026

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