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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,675 product reviews

Average score of 4.90/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4675 company reviews • Last reviewed within 7 days

Great service and advice in the Galashiels branch .

Savings • 2nd November 2026

Lorraine in the Galashiels branch was very efficient ,explaining my options simply and clearly .So I felt confident to set up three accounts .She did... Lorraine in the Galashiels branch was very efficient ,explaining my options simply and clearly .So I felt confident to set up three accounts .She did all the paperwork in 20minutes .Brilliant service . Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Abbie was a great help when I went into Edinburgh to...

Savings • 2nd November 2026

Abbie was a great help when I went into Edinburgh today. I was moving money to my bank however Abbie ensured to check I was... Abbie was a great help when I went into Edinburgh today. I was moving money to my bank however Abbie ensured to check I was on the right account for me and went through current savings options I was very impressed. Not many high street banks provide a service like this and everything is online. It made my day. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I was changing my name on an account, but closing it...

    I was changing my name on an account, but closing it at the same time, excellent help and care, given bt Audrey

    Savings
    Verified source 2nd November 2026
  • 5.00/5

    A call to Katie McKnight in Troon helped me to resol...

    A call to Katie McKnight in Troon helped me to resolve my issues very rapidly and easily. She was extremely patient and explained everything very clearly.

    {"display":"Shona ","full_name":"Shona ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shona 2nd November 2026
  • 5.00/5

    efficient, helpful, problem resolved

    efficient, helpful, problem resolved

    {"display":"Isabel","full_name":"Isabel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Isabel 2nd November 2026
  • 5.00/5

    Abbie was brilliant when I went to Edinburgh to see...

    Abbie was brilliant when I went to Edinburgh to see about my accounts very good service

    Savings
    Verified source 2nd November 2026
  • 5.00/5

    Sophie was extremely patient with me and talked me t...

    Sophie was extremely patient with me and talked me through the whole process. I was closing my account due to a building bill, nothing to do with any other reason

    Savings
    Verified source 2nd November 2026
  • 5.00/5

    All questions answered & explanations were simple.

    All questions answered & explanations were simple.

    {"display":"Coross ","full_name":"Coross ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Coross 1st November 2026
  • 5.00/5

    So thankful to Abbie for helping me get back online...

    So thankful to Abbie for helping me get back online after being locked out

    Savings
    Verified source 30th October 2026
  • 5.00/5

    Great service in Frederick street when I went to sor...

    Great service in Frederick street when I went to sort a couple of accounts June was on the front receptiand was very helpful

    Savings
    Verified source 30th October 2026
  • 5.00/5

    Phoned as I couldn’t get on to my online banking, I...

    Phoned as I couldn’t get on to my online banking, I spoke to June in Edinburgh who was able to get me on again

    Savings
    Verified source 30th October 2026

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