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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.88/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 3,655 product reviews

Average score of 4.88/5
5 star
90%
4 star
9%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society shines with its friendly, helpful staff and clear, personal service that makes banking feel human. People love the face-to-face access and find the mortgage and ISA processes straightforward when supported by staff. However, many find the interest rates on savings and ISAs a bit low and wish for better online services, including apps and easier transfers. Branch hours and postal delays also cause some frustration.

Positive themes

  • Scottish Building Society staff are friendly, helpful, and make banking personal and easy.
  • People appreciate Scottish Building Society’s clear communication and helpful mortgage service.
  • Opening ISAs and savings accounts with Scottish Building Society is straightforward with friendly help.

Negative themes

  • Interest rates on savings and ISAs are often seen as too low compared to competitors.
  • Online services and digital processes are outdated and frustrating for many users.
  • Branch opening hours and postal delays cause inconvenience and frustration for some customers.
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 3655 company reviews • Last reviewed within 7 days

Very easy to deal with at the busiest time of year b...

Savings • 27th March 2026

Very easy to deal with at the busiest time of year but the staff could not have been more helpful

Verified source
Rated Excellent • 5/5
Read more product reviews

Great service in gala always knowledgeable and helpf...

Savings • 27th March 2026

Great service in gala always knowledgeable and helpful kudos to Lorraine who always goes out her way to help

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent Customer Service From Troon Branch Twice.....

    Having previously had a positive experience by email from Troon Branch I had problem logging in to online account. Katie phoned took me through steps... Having previously had a positive experience by email from Troon Branch I had problem logging in to online account. Katie phoned took me through steps to regain access, very patient and helpful. Read more Read less

    {"display":"CLIVE G","full_name":"CLIVE G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    CLIVE G 27th March 2026
  • 5/5

    Exceptionally professional & congenial service

    The customer assistant, Katie, was extremely helpful and ensured that she covered all ground on the ins and outs of each account. She also went... The customer assistant, Katie, was extremely helpful and ensured that she covered all ground on the ins and outs of each account. She also went way beyond the call of duty to ensure that my transaction was completed, despite that creating difficulties for her own time management. Read more Read less

    {"display":"Steffy","full_name":"Steffy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steffy 27th March 2026
  • 5/5

    Excellent customer service 27/03/26

    Fantastic customer service by Audrey Smith based in the Galashiels branch. 5 stars.

    {"display":"Cat R","full_name":"Cat R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Cat R 27th March 2026
  • 5/5

    Helpful, reliable and kind service from Loraine

    Helpful, reliable and kind service from Loraine

    Savings
    Verified source 27th March 2026
  • 5/5

    Friendly great service from Gerard

    Friendly great service from Gerard

    Savings
    Verified source 27th March 2026
  • 5/5

    Quick, helpful and friendly customer service

    Needed to reset a password etc online and was having difficulty; Audrey Smith was very helpful and sorted it out for me. It's good that... Needed to reset a password etc online and was having difficulty; Audrey Smith was very helpful and sorted it out for me. It's good that SBS still has a UK call centre and that it is staffed by Scots - as you'd want with a Scottish building society! Read more Read less

    {"display":"Benn","full_name":"Benn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Benn 27th March 2026
  • 5/5

    Personal face to face business, dealt with Loraine f...

    Personal face to face business, dealt with Loraine for many years she is very friendly and helpful and patient with me.

    Savings
    Verified source 27th March 2026
  • 5/5

    Scottish Building Society - Excellent Customer Service

    I applied for a Regular Saver account via a postal application. I made a slight error with my application, but a member of staff called... I applied for a Regular Saver account via a postal application. I made a slight error with my application, but a member of staff called June from their Edinburgh office, was incredibly helpful with her telephone support, which ensured my account was up and running in no time at all. Scottish Building Society are one of those organisations that values, and delivers, genuinely high standards of customers service. Keep up the good work! Read more Read less

    {"display":"CB","full_name":"CB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    CB 27th March 2026
  • 5/5

    I was in Edinburgh today and popped in to top up my...

    I was in Edinburgh today and popped in to top up my ISA, Kaia was very helpful and polite.

    Savings
    Verified source 26th March 2026

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