Locked out of my account and was helped though the process by Lisa. Friendly and helpful.

I just came into Edinburgh to pay some cash in and Kaia made me aware that my account wasn’t a great interest rate. I was... I just came into Edinburgh to pay some cash in and Kaia made me aware that my account wasn’t a great interest rate. I was grateful that she mentioned this and took the time to review my savings. Read more Read less

I was assisted yesterday on the telephone by audrey, appologies i didnt get what branch she is based in so i hope this message finds... I was assisted yesterday on the telephone by audrey, appologies i didnt get what branch she is based in so i hope this message finds her well, I just want to say thank you for all your help and assistance I received all my codes today and have access to my account online. Sandy. Read more Read less

Excellent service from Kaia today in Edinburgh.

Thank you lisa the manager in Edinburgh who helped me.over the phone to get registered online , she guided me through each step clearly and... Thank you lisa the manager in Edinburgh who helped me.over the phone to get registered online , she guided me through each step clearly and then talked me through how to update my address using the message service and stayed on the telephone while I also sent my ID....this is what you call service really went over and beyond ever so gratefull Read more Read less

Called with a query relating to registration for new system, spoke with Abbie who was extremely helpful in guiding me through the set up.

A very helpfull and knowledgeable lady called Lisa assisted my helping getting my self and wife on line..she made the journey clear and talked me... A very helpfull and knowledgeable lady called Lisa assisted my helping getting my self and wife on line..she made the journey clear and talked me through every stage , thank you this really was excellent Read more Read less

Phoned for assistance with registering on line on new system as I had muddled myself. Abbey M. was very helpful in assisting and even rang... Phoned for assistance with registering on line on new system as I had muddled myself. Abbey M. was very helpful in assisting and even rang me back swiftly when we got cut off on the phone. Much appreciated. Read more Read less

Lisa was great, helping me get registered with SBS's new online system. Information and instructions were clear and she was very patient with an old Luddite.