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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,574 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4574 company reviews • Last reviewed within 7 days

Thank you Abbie for helping me get unlocked from my...

Savings • 19th October 2026

Thank you Abbie for helping me get unlocked from my account much appreciated

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Kiya was extremely helpfull today , quick and effici...

Savings • 19th October 2026

Kiya was extremely helpfull today , quick and efficient, she knows what's she talking about, not like my bank they just waffle nonsense looking for... Kiya was extremely helpfull today , quick and efficient, she knows what's she talking about, not like my bank they just waffle nonsense looking for a sale. Lovely old school service cheers ladies Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Was dealt with over the phone by a lady in gala ( as...

    Was dealt with over the phone by a lady in gala ( as per email signature) very helpfull and knowledgeable , thank you lorraine

    Savings
    Verified source 19th October 2026
  • 5.00/5

    Lovely meeting today in Edinburgh the lady at the de...

    Lovely meeting today in Edinburgh the lady at the desk June was very supportive and you can see she takes pride in her service , what a professional genuine person

    Savings
    Verified source 19th October 2026
  • 5.00/5

    Phoned to check my balance and current rates

    Phoned to check my balance and current rates and Cara was able to let me know all the things I needed and she also was... Phoned to check my balance and current rates and Cara was able to let me know all the things I needed and she also was able to get me started with setting things up online so I can check them in the future. Very helpful!! Read more Read less

    Savings
    Verified source 19th October 2026
  • 5.00/5

    Great service from Kaia today.

    Great service from Kaia today. I can always trust in SBS to get it right.

    Savings
    Verified source 19th October 2026
  • 5.00/5

    Outstanding service received from Abbie when I phone...

    Outstanding service received from Abbie when I phoned today. Thank you SBS as always for providing excellent customer service.

    Savings
    Verified source 19th October 2026
  • 5.00/5

    Excellent service

    A very patient call handler who took me through the steps as to what to do, with regards to my online account and savings account.

    {"display":"Em","full_name":"Em","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Em 19th October 2026
  • 5.00/5

    Greatest service from start to finish

    Greatest service from start to finish

    {"display":"Simon J","full_name":"Simon J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon J 19th October 2026
  • 5.00/5

    Great Service

    Great Service From Start To Finish. De was really good

    {"display":"Karen J","full_name":"Karen J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen J 19th October 2026
  • 5.00/5

    Amanda provide a fast efficent and friendly service

    Amanda provide a fast efficent and friendly service

    Savings
    Verified source 17th October 2026

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