Rachel was patient and most helpful, emailing me the information I was seeking very promptly indeed.. This has been a very difficult year for me... Rachel was patient and most helpful, emailing me the information I was seeking very promptly indeed.. This has been a very difficult year for me and my family, and I have not paid enough attention to many things. Rachel's help, empathy, and speedy response, has helped me resolve a number of long outstanding situations. I should have made that call long ago, but circumstances prevented me from managing to do so. First class helpful service. Read more Read less

Friendly service from the ladies in Inverness

Excellent customer from Lisa in Edinburgh

Special thanks to abbie for spending the time today helping me with my accounts , you were very helpful I will be Edinburgh next week... Special thanks to abbie for spending the time today helping me with my accounts , you were very helpful I will be Edinburgh next week to open an account and looking forward to meeting you in person Read more Read less

Lorraine in gala was very helpful during our telephonic conversation arranged a call back to support getting on line and this has not long happened,... Lorraine in gala was very helpful during our telephonic conversation arranged a call back to support getting on line and this has not long happened, thats me fully active and can view my accounts, if i had juat read the password requirements I would have saved both of us alot of time but i am ever so grateful for the help and efficiency from scottish building society Read more Read less

I was just in you Frederick Street branch and had a delightful experience with June who helped me download your new banking app, and helped... I was just in you Frederick Street branch and had a delightful experience with June who helped me download your new banking app, and helped me register for online, I was originally an online customer and never used it much as it wasn't user friendly however she has explained the new online and it sounds very modern she has explained next steps clearly and give me her card to call her if I need support , very attentive and personable experience Read more Read less

I was in the Edinburgh branch on Tuesday and was serviced by maxine who was very attentive and helpful she assisted me through the web... I was in the Edinburgh branch on Tuesday and was serviced by maxine who was very attentive and helpful she assisted me through the web to show me how to become a digital customer which I wasn't going to do given I only have a fixed isa with your self and dont feel the need to, however she explained its always good to be able to view your account and maturity dates and also if I opened any further accounts I would see them immediately so I will indeed think about this but she was very helpful Read more Read less

Had a brilliant experience from a young lady called Abbie in the Edinburgh branch. I went in without an appointment and was taken almost straight... Had a brilliant experience from a young lady called Abbie in the Edinburgh branch. I went in without an appointment and was taken almost straight away. She was very knowledgable and the process to open a savings account was straight forward. Read more Read less

Call answered quickly on both times , problem resolved quickly, both were very polite professional and communication was excellent