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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,311 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4311 company reviews • Last reviewed within 7 days

Excellent Customer Service

Savings • 14th August 2026

I was having issues logging on to the new online system. I spoke to June who was able to guide me through the process. It... I was having issues logging on to the new online system. I spoke to June who was able to guide me through the process. It was good to be able to speak to a real person rather than having to type messages or deal with a bot. Excellent customer service. Thanks June. Read more Read less

{"display":"Howard C","full_name":"Howard C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

On-line Registration

Savings • 14th August 2026

Thank you to June in Edinburgh for being very professional in assisting me with my online issue

{"display":"SANDRA D","full_name":"SANDRA D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great service from Shirley at the inverness branch.

    Great service from Shirley at the inverness branch.

    Savings
    Verified source 14th August 2026
  • 5.00/5

    Rachel & Gerard were both very helpful in solving my...

    Rachel & Gerard were both very helpful in solving my problem. I am very grateful to them for all their help.

    {"display":"Anne","full_name":"Anne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne 14th August 2026
  • 5.00/5

    Issues logging in

    I have been trying to get logged into your app since July. I came into the branch today and Kaia sorted this within 5 minutes.... I have been trying to get logged into your app since July. I came into the branch today and Kaia sorted this within 5 minutes. So so pleased with this and a big thank you to her. Read more Read less

    Savings
    Verified source 14th August 2026
  • 5.00/5

    Outstanding customer service again

    Outstanding customer service again from Scottish Building Society. Rachel Speedie provided excellent customer care in dealing with my query.

    {"display":"Kenneth","full_name":"Kenneth","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kenneth 14th August 2026
  • 5.00/5

    Solving on line account issue

    I phoned the customer services line for assistance with resolving an issue with setting up my on line account and Maxine was excellent in resolving the problem

    {"display":"Simon B","full_name":"Simon B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon B 13th August 2026
  • 5.00/5

    Interest statements

    I received great service from Kaia today when enquiring about my interest statements. She was very friendly and polite.

    Savings
    Verified source 13th August 2026
  • 5.00/5

    Very helpful.

    Very helpful. Took plenty of time with me, not rushed and very patient and pleasant. I have always found SBS to be like this

    {"display":"Jeffrey Atkins","full_name":"Jeffrey Atkins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeffrey Atkins 13th August 2026
  • 5.00/5

    Very attentive ladies in Edinburgh was assisted by k...

    Very attentive ladies in Edinburgh was assisted by kaia today, friendly young lady and helpfull

    Savings
    Verified source 13th August 2026
  • 5.00/5

    Excellent - always receive great customer service

    Excellent - always receive great customer service

    {"display":"cYou ","full_name":"cYou ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    cYou 13th August 2026

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