Paid advertisement
Smart Money People Logo
Newsletter

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page

Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,381 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
Was this helpful?

About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Scottish Building Society

Showing 11 of 4381 company reviews Last reviewed within 7 days

Excellent customer service

Savings 24th August 2026

I was helped by a lovely lady in customer services who stayed on the phone with me whilst I registered for the new SBS online.

{"display":"SM","full_name":"SM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
SM
Rated Excellent 5.00/5
Read more product reviews

Difficulty with access my a/c online due to changes...

Savings 24th August 2026

Difficulty with access my a/c online due to changes in web page. Phoned SBS and was assisted by Rachel who was very patient and helpful.

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Thanks to Abbie for all her help today when I was tr...

    Thanks to Abbie for all her help today when I was trying to register online.

    Savings
    Verified source 24th August 2026
  • 5.00/5

    Excellent customer support from June

    Was given excellent help and support from June in setting up my online account. As someone who struggles with this, she explained everything very easily... Was given excellent help and support from June in setting up my online account. As someone who struggles with this, she explained everything very easily and simply for me to understand. Very great help is sorting something I can find very stressful to. Thanks again. Read more Read less

    {"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian W 24th August 2026
  • 5.00/5

    Kaia was so kind and helpful to phone me when my pos...

    Kaia was so kind and helpful to phone me when my postal application arrived. I was so worried about it being lost and she really... Kaia was so kind and helpful to phone me when my postal application arrived. I was so worried about it being lost and she really put my mind at ease with this. Read more Read less

    Savings
    Verified source 24th August 2026
  • 5.00/5

    Technical assistance

    Could not register for new system but great help from lady I spoke to

    {"display":"Elizabeth T","full_name":"Elizabeth T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth T 24th August 2026
  • 5.00/5

    Very helpful over the phone

    Spoke to Audrey Smith who was very helpful, calm and talked me through what I needed to do. Much appreciated.

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 24th August 2026
  • 5.00/5

    Thank you.

    I had really excellent help and understanding from Rachel and, in the earlier stage from Gerard. It’s rare nowadays to come across such a remarkable... I had really excellent help and understanding from Rachel and, in the earlier stage from Gerard. It’s rare nowadays to come across such a remarkable level of understanding and helpfulness from front line contacts and I cannot emphasise how reassuring it was to get a resolution of my difficulties in making the changeover to the new system. Again, many thanks to Rachel in particular. Read more Read less

    {"display":"Anne","full_name":"Anne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne 23rd August 2026
  • 5.00/5

    Was in making a deposit and getting some information...

    Was in making a deposit and getting some information on isa, Abbie was very helpful and professional I have now been banking with the SBS... Was in making a deposit and getting some information on isa, Abbie was very helpful and professional I have now been banking with the SBS for over a year and a half and have never had a bad experience. I would strongly recommend banking with them as you get to speak to a human Read more Read less

    Savings
    Verified source 23rd August 2026
  • 5.00/5

    Thank you Shirley. Inverness branch

    Shirley was so lovely. Made the process of applying for a ISA very easy.

    Savings
    Verified source 22nd August 2026
  • 5.00/5

    Abbie was very helpful/knowledgeable and extremely f...

    Abbie was very helpful/knowledgeable and extremely friendly. I had several questions to ask regarding fixed rate ISAs all answered - she was very efficient/professional. Thank you.

    {"display":"MM","full_name":"MM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MM 22nd August 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice