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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,253 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4253 company reviews • Last reviewed within 7 days

Katie was very helpful and patient.

Savings • 6th August 2026

Katie was very helpful and patient. Great customer service. Easy to get through to on the telephone

{"display":"suzy","full_name":"suzy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Went in to Edinburgh today maxine was fantastic myse...

Savings • 6th August 2026

Went in to Edinburgh today maxine was fantastic myself and my husband had no idea she was new to your organisation, we are existing members... Went in to Edinburgh today maxine was fantastic myself and my husband had no idea she was new to your organisation, we are existing members and got 2 new isas , she asked if she could help with all our savings she wasn't pushy she was genuinely wanting to see if she could help us with out savings , very bright young lady , smiled and chatted the whole time, lovely experience Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I was one the phone to my bank for over an hour just...

    I was one the phone to my bank for over an hour just to get a balance!!! My call was answered with in seconds with... I was one the phone to my bank for over an hour just to get a balance!!! My call was answered with in seconds with Scottish, I was speaking to a lady called maxine ...such a polite lady, very efficient and I was back at my desk in 5 minutes, fantastic for those who are busy with full time jobs and a family we dont have the time for lengthy call times! Brilliant and thanks again Read more Read less

    Savings
    Verified source 6th August 2026
  • 5.00/5

    I received an email from Kaia following our telephon...

    I received an email from Kaia following our telephone conversation. She was so attentive with my query about this new online system.

    Savings
    Verified source 6th August 2026
  • 5.00/5

    had trouble with log in sorted easily

    had trouble with log in sorted easily assistand and system worked well

    {"display":"robert g","full_name":"robert g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    robert g 6th August 2026
  • 5.00/5

    Excellent telephone service

    Had problems signing into account and Lisa Mackay sorted everything very easily

    {"display":"Susan C","full_name":"Susan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan C 6th August 2026
  • 5.00/5

    Excellent face to face service

    Excellent service Friendly customer service very good experience. Lorraine I have known for years and is always willing to help without hesitation.

    Savings
    Verified source 6th August 2026
  • 5.00/5

    Had a few issues changing my online account and even...

    Had a few issues changing my online account and eventually phoned to speak to a real person - Audrey - who was extremely helpful and... Had a few issues changing my online account and eventually phoned to speak to a real person - Audrey - who was extremely helpful and managed to work out the problem. Now everything is accessible and working fine! Read more Read less

    {"display":"Dane L","full_name":"Dane L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dane L 6th August 2026
  • 5.00/5

    Cheers Lisa for your help today really simple quick...

    Cheers Lisa for your help today really simple quick and efficient top notch service

    Savings
    Verified source 6th August 2026
  • 5.00/5

    Very efficient and friendly.

    Very efficient and friendly. Its so nice to deal face to face rather than anonymous transactions online

    Savings
    Verified source 6th August 2026
  • 4.00/5

    Was having problems with my account,being locked out...

    Was having problems with my account,being locked out of it,phoned was connected very promptly and professionally ,my query was handled by Maxine who managed to... Was having problems with my account,being locked out of it,phoned was connected very promptly and professionally ,my query was handled by Maxine who managed to resolve my problem very quickly.Maxine was friendly very helpful and resolved my issue,and if I had any further problems just to phone back and they would guide me through any further problems,Very helpful Read more Read less

    {"display":"Alastair R","full_name":"Alastair R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alastair R 6th August 2026

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