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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,328 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 4328 company reviews • Last reviewed within 7 days

I was having issues setting up the new online service.

Savings • 17th August 2026

I was having issues setting up the new online service. Audrey Smith was extremely helpful and was able to answer all my questions quickly and efficiently.

{"display":"Lesley M","full_name":"Lesley M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Troubleshooting

Savings • 17th August 2026

Problems in my setting up the new registration/account access details which Abbie assisted in with the utmost pleasantry and patience

{"display":"J M","full_name":"J M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
J M
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    What wonderful service i have received today via you...

    What wonderful service i have received today via your telephone service . June was such a pleasant lady filled with patience and sincerity

    Savings
    Verified source 17th August 2026
  • 5.00/5

    Thanks to June Mitchell in Edinburgh you were extrem...

    Thanks to June Mitchell in Edinburgh you were extremely supportive today and managed to get me online very grateful for the patience and time you showed me

    Savings
    Verified source 17th August 2026
  • 5.00/5

    Friendly and helpful service

    Had a log in issue, which was efficiently resolved by Katie, who couldn't have been more helpful.

    {"display":"R D","full_name":"R D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    R D 17th August 2026
  • 4.00/5

    Friendly and helpful information and support from Au...

    Friendly and helpful information and support from Audrey

    {"display":"Kevin N","full_name":"Kevin N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin N 17th August 2026
  • 5.00/5

    Always a pleasure to deal with the Edinburgh team.

    Always a pleasure to deal with the Edinburgh team. Kaia was great today as always.

    Savings
    Verified source 17th August 2026
  • 5.00/5

    Unbeatable service

    Audrey was the most patient helpful lady who did everything possible to solve the technical snags that cropped up when I was trying to re... Audrey was the most patient helpful lady who did everything possible to solve the technical snags that cropped up when I was trying to re register with SBS. Excellent service kindly given. Read more Read less

    {"display":"MEHunter","full_name":"MEHunter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MEHunter 17th August 2026
  • 5.00/5

    I had an issue with login for the new online system...

    I had an issue with login for the new online system and used the online 'contact us' option with and email message... Prompt reply from... I had an issue with login for the new online system and used the online 'contact us' option with and email message... Prompt reply from David who walked me through. the issues and problem is now solved. Many thanks Read more Read less

    {"display":"RGC","full_name":"RGC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    RGC 17th August 2026
  • 5.00/5

    Holly in gala was very attentive , she did say she w...

    Holly in gala was very attentive , she did say she was new to the company but when I was in last week I would... Holly in gala was very attentive , she did say she was new to the company but when I was in last week I would never have known otherwise I have always had nothing but fantastic personal service in gala Read more Read less

    Savings
    Verified source 17th August 2026
  • 5.00/5

    Prompt & efficient & polite staff

    Prompt & efficient & polite. The staff members Katie was extremely helpful in resolving the issue I was having in logging in the savings account

    {"display":"S GHAI","full_name":"S GHAI","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S GHAI 17th August 2026

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