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Scottish Building Society reviews

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Rated Excellent 4.87/5

Scottish Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 3,536 product reviews

Average score of 4.87/5
5 star
90%
4 star
9%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended negatively over the past 90 days

Scottish Building Society shines with its friendly, helpful staff and clear, personal service that makes banking feel human. People love the face-to-face access and find the mortgage and ISA processes straightforward when supported by staff. However, many find the interest rates on savings and ISAs a bit low and wish for better online services, including apps and easier transfers. Branch hours and postal delays also cause some frustration.

Positive themes

  • Scottish Building Society staff are friendly, helpful, and make banking personal and easy.
  • People appreciate Scottish Building Society’s clear communication and helpful mortgage service.
  • Opening ISAs and savings accounts with Scottish Building Society is straightforward with friendly help.

Negative themes

  • Interest rates on savings and ISAs are often seen as too low compared to competitors.
  • Online services and digital processes are outdated and frustrating for many users.
  • Branch opening hours and postal delays cause inconvenience and frustration for some customers.
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 3536 company reviews Last reviewed within 7 days

Best Building Society

Savings 27th February 2026

Loraine most helpful great service, very helpful, caring

Verified source
Rated Excellent 5/5
Read more product reviews

Excellent service from Audrey.

Savings 27th February 2026

Excellent service from Audrey. The service is up to the usual high standard.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Customer service

    I have,to date, been extremely happy with the level of service from the Scottish Building Society. I have just had the need to update my... I have,to date, been extremely happy with the level of service from the Scottish Building Society. I have just had the need to update my linked, Scottish bank account to my savings account. It is to a new account and so no credit record is yet available to check the details. An up-to-date bank statement sorted the required confirmation. Easy, efficient and professional. Read more Read less

    {"display":"Pinky","full_name":"Pinky","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pinky 27th February 2026
  • 5/5

    Gerard & Loraine were keen not to see me sitting for...

    Gerard & Loraine were keen not to see me sitting for any length of time and helped me get sorted straight away

    Savings
    Verified source 27th February 2026
  • 5/5

    Savings Payment

    I spoke with Rachel on the phone to make a payment towards my account, you were very helpful and thank you for your assistance

    Savings
    Verified source 27th February 2026
  • 5/5

    Very Goid Service in Gala

    Very good service good feeling galashiel branch Lorraine branch

    Savings
    Verified source 27th February 2026
  • 5/5

    Very Goid Service in Gala

    Very good service good feeling galashiel branch Lorraine branch

    Savings
    Verified source 27th February 2026
  • 5/5

    I had a really good experience in the Edinburgh bran...

    I had a really good experience in the Edinburgh branch, the product was explained well and all of my questions were answered.

    Savings
    Verified source 27th February 2026
  • 5/5

    Edinburgh

    My wife and i were in your main head office on Frederick Street she had alot to get done and the lady was really helpful... My wife and i were in your main head office on Frederick Street she had alot to get done and the lady was really helpful my wife was laughing so im assuming it went well minor feedback from an old sole it was very quiet and understandnyou need to promote the buisness on your tv but a bit of background noise would take that eary feeling away.. Small suggestion Read more Read less

    Savings
    Verified source 26th February 2026
  • 5/5

    Friendly, helpful, efficient and local!

    A very efficient, friendly and helpful service from Audrey in the Galashiels Branch today. She was very clear and explained everything

    Savings
    Verified source 26th February 2026
  • 5/5

    Very helpful staff in Galashiels office, thank you

    Very helpful staff in Galashiels office, thank you

    Savings
    Verified source 26th February 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

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