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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,320 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 4320 company reviews Last reviewed within 7 days

Friendly and helpful information and support from Au...

Savings 17th August 2026

Friendly and helpful information and support from Audrey

Rated Good 4.00/5
Read more product reviews

Always a pleasure to deal with the Edinburgh team.

Savings 17th August 2026

Always a pleasure to deal with the Edinburgh team. Kaia was great today as always.

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Unbeatable service

    Audrey was the most patient helpful lady who did everything possible to solve the technical snags that cropped up when I was trying to re... Audrey was the most patient helpful lady who did everything possible to solve the technical snags that cropped up when I was trying to re register with SBS. Excellent service kindly given. Read more Read less

    {"display":"MEHunter","full_name":"MEHunter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MEHunter 17th August 2026
  • 5.00/5

    I had an issue with login for the new online system...

    I had an issue with login for the new online system and used the online 'contact us' option with and email message... Prompt reply from... I had an issue with login for the new online system and used the online 'contact us' option with and email message... Prompt reply from David who walked me through. the issues and problem is now solved. Many thanks Read more Read less

    {"display":"RGC","full_name":"RGC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    RGC 17th August 2026
  • 5.00/5

    Holly in gala was very attentive , she did say she w...

    Holly in gala was very attentive , she did say she was new to the company but when I was in last week I would... Holly in gala was very attentive , she did say she was new to the company but when I was in last week I would never have known otherwise I have always had nothing but fantastic personal service in gala Read more Read less

    Savings
    Verified source 17th August 2026
  • 5.00/5

    Prompt & efficient & polite staff

    Prompt & efficient & polite. The staff members Katie was extremely helpful in resolving the issue I was having in logging in the savings account

    {"display":"S GHAI","full_name":"S GHAI","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S GHAI 17th August 2026
  • 5.00/5

    Fabulous assistance

    Katie and Abbie were extremely helpful trying to get me logged into your new signing-on system. Can't praise them enough.

    {"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tony 17th August 2026
  • 5.00/5

    Excellent help from Katie

    Spoke to Katie McKnight this morning regarding logging on issues for the new services. She was very helpful, especially as I am not that IT... Spoke to Katie McKnight this morning regarding logging on issues for the new services. She was very helpful, especially as I am not that IT proficient. She explained everything clearly and in simple terms that helped me understand what I needed to do. She also confirmed that this was from Sbs and allayed any concerns I had around this process. A nice lady to talk to. Read more Read less

    {"display":"Lesley ","full_name":"Lesley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley 17th August 2026
  • 5.00/5

    Attentive , friendly, efficient no negative feedback

    Attentive , friendly, efficient no negative feedback

    Savings
    Verified source 16th August 2026
  • 5.00/5

    Documents received as promised in a timely manner fa...

    Documents received as promised in a timely manner fantastic service from Frederick Street ladies

    Savings
    Verified source 16th August 2026
  • 5.00/5

    Careful and helpful attention to opening an ISA

    Careful and helpful attention to opening an ISA

    Savings
    Verified source 15th August 2026

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