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Scottish Building Society reviews

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Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,104 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4104 company reviews Last reviewed within 7 days

Recommendation to SBS

Savings 10th July 2026

Went to Troon as I had been recommended by a friend to open and account and was seen straight away by Katie. It was very clear and straightforward.

Verified source
Rated Excellent 5.00/5
Read more product reviews

Great service from June when I went in to check when...

Savings 10th July 2026

Great service from June when I went in to check when my account finishes. Very helpful

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Visiting the Aberdeen branch is always a pleasure.

    Visiting the Aberdeen branch is always a pleasure. The staff are very friendly and helpful and couldn’t do more for you. Keep up the fantastic work ladies!

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Very helpfull with request.

    Very helpfull with request. Polite and listening to concerns

    Savings
    Verified source 10th July 2026
  • 5.00/5

    I am a new member, Shirley helped me to go through o...

    I am a new member, Shirley helped me to go through options for my inheritance and was very patient, friendly and knowledgeable.

    Savings
    Verified source 10th July 2026
  • 5.00/5

    I had a really positive experience

    I had a really positive experience at the Scottish Building Society. Abbie was friendly, helpful, and efficient when dealing with my transactions at the counter.... I had a really positive experience at the Scottish Building Society. Abbie was friendly, helpful, and efficient when dealing with my transactions at the counter. Great customer service and much appreciated. Read more Read less

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Troon Service

    Always a pleasure coming in to the Troon branch. The girls always listen to us. De on the counter served me today and explained everything so well.

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Scottish building society is very easy to deal with...

    Scottish building society is very easy to deal with and the staff are always so efficient. I was helped by Kaia today who took me through a bond application.

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Very helpful staff.

    Very helpful staff..I had the privilege of being assisted by june who fixed all my issues getting online..I must add it was not the Scottish... Very helpful staff..I had the privilege of being assisted by june who fixed all my issues getting online..I must add it was not the Scottish that was the issue it turned out to be me so I was eternally grateful for her support, what a wonderful company Read more Read less

    Savings
    Verified source 10th July 2026
  • 5.00/5

    Called as somebody had told me they would email a ta...

    Called as somebody had told me they would email a tax statement to me but never received it. June gave me figure over phone and... Called as somebody had told me they would email a tax statement to me but never received it. June gave me figure over phone and is going to send it to me. She also went through my other accounts to make sure they were right for me. Discovered I had lost a passbook so going to send a form so I can get another one, extremely grateful for her help Read more Read less

    Savings
    Verified source 9th July 2026
  • 5.00/5

    June was so patient and helpful getting me set up fo...

    June was so patient and helpful getting me set up for online access she took me through all the steps on the phone and was... June was so patient and helpful getting me set up for online access she took me through all the steps on the phone and was so clear with her support thank you for making my day less stressful Read more Read less

    Savings
    Verified source 9th July 2026

    Products from Scottish Building Society

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