Had problems signing into account and Lisa Mackay sorted everything very easily

Excellent service Friendly customer service very good experience. Lorraine I have known for years and is always willing to help without hesitation.

Had a few issues changing my online account and eventually phoned to speak to a real person - Audrey - who was extremely helpful and... Had a few issues changing my online account and eventually phoned to speak to a real person - Audrey - who was extremely helpful and managed to work out the problem. Now everything is accessible and working fine! Read more Read less

Cheers Lisa for your help today really simple quick and efficient top notch service

Very efficient and friendly. Its so nice to deal face to face rather than anonymous transactions online

Was having problems with my account,being locked out of it,phoned was connected very promptly and professionally ,my query was handled by Maxine who managed to... Was having problems with my account,being locked out of it,phoned was connected very promptly and professionally ,my query was handled by Maxine who managed to resolve my problem very quickly.Maxine was friendly very helpful and resolved my issue,and if I had any further problems just to phone back and they would guide me through any further problems,Very helpful Read more Read less

Excellent help with my account and a big thanks to June Mitchell for sorting out my problem

Return visit to invest in fixed bonds. Again appointment with Loraine at Glasgow Queen Street. Once again efficient and helpful service. Im always impressed that... Return visit to invest in fixed bonds. Again appointment with Loraine at Glasgow Queen Street. Once again efficient and helpful service. Im always impressed that staff offer me a tea/coffee during my visit Read more Read less

Great service from june in edinbugh she was so helpful with my log on issues over the phone unfortunately it was my fault so apologies... Great service from june in edinbugh she was so helpful with my log on issues over the phone unfortunately it was my fault so apologies for taking up so much of her time but I am very grateful for the support Read more Read less