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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,141 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4141 company reviews Last reviewed within 7 days

Shirley in Inverness was excellent.

Savings 20th July 2026

Shirley in Inverness was excellent. Helpful, friendly and knowledgeable throughout. The whole experience was welcoming and both staff members couldn’t have been more helpful than... Shirley in Inverness was excellent. Helpful, friendly and knowledgeable throughout. The whole experience was welcoming and both staff members couldn’t have been more helpful than they were. Thank You SBS for your super service! Read more Read less

Verified source
Rated Excellent 5.00/5
Read more product reviews

My visit to inverness branch

Savings 20th July 2026

Shirley at inverness branch and the other staff were very helpful friendly and made our visit easy and pleasant

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Super service by super staff

    Your treated like family, and you never feel rushed the staff happy to help and can always answer any questions.

    Savings
    Verified source 20th July 2026
  • 5.00/5

    Kaia gave excellent service today.

    Kaia gave excellent service today. I rate the Scottish very highly on their approach to account openings. In the branch with a human!

    Savings
    Verified source 20th July 2026
  • 5.00/5

    Very helpful and efficient service from Abbie in Edi...

    Very helpful and efficient service from Abbie in Edinburgh today.

    Savings
    Verified source 20th July 2026
  • 5.00/5

    Galashiels Relationship Centre

    Went into Galashiels to pay in cheque & have passbooks updated was dealt with by Lorraine who was helpful & friendly

    Savings
    Verified source 20th July 2026
  • 5.00/5

    Friendly and helpful staff

    Friendly staff in a real office, much easier to sort out reinvesting Bonds

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Consistently Positive CS Experiences.

    Katie from the Troon barnch patiently walked me through the set up process for viewing my mortgage account. I was very satisified with both the... Katie from the Troon barnch patiently walked me through the set up process for viewing my mortgage account. I was very satisified with both the outstanding customer service I received and the outcome. All of my interactions since I took out my mortgage in 2025 have been similarly positive. Read more Read less

  • 5.00/5

    Frederick street.

    Frederick street. Good service from Kaia.

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Very professional experience took very little of my...

    Very professional experience took very little of my time

    Savings
    Verified source 17th July 2026
  • 5.00/5

    Abbie - was very helpful today.

    Abbie - was very helpful today, with transferring an ISA from Scipton.

    Savings
    Verified source 17th July 2026

    Products from Scottish Building Society

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