Friendly and polite service from Sophie in Aberdeen

After many years of saving with Scottish Troon staff, I can confirm I will never NOT be impressed with the calibre of staff and how... After many years of saving with Scottish Troon staff, I can confirm I will never NOT be impressed with the calibre of staff and how they enjoy doing the job. As an Ex bank manager I would hire these ladies myself. Read more Read less

Spoke to Amy on the telephone regarding the new online system. The patience and understanding from her was outstanding. As someone who did not grow... Spoke to Amy on the telephone regarding the new online system. The patience and understanding from her was outstanding. As someone who did not grow up in this world of technology it can be very daunting but scottish building society have employed people who refuse to let their members feel this way. Well Done! Thank you Amy. Read more Read less

natalie and shirley were very helpful and gave very good service, they were very friendly very bosh yuh

Face to face so much more better than trying to work it out myself at home, or by phone. Shirley was extremely helpful.

Katie was very helpful and patient. Great customer service. Easy to get through to on the telephone

Went in to Edinburgh today maxine was fantastic myself and my husband had no idea she was new to your organisation, we are existing members... Went in to Edinburgh today maxine was fantastic myself and my husband had no idea she was new to your organisation, we are existing members and got 2 new isas , she asked if she could help with all our savings she wasn't pushy she was genuinely wanting to see if she could help us with out savings , very bright young lady , smiled and chatted the whole time, lovely experience Read more Read less

I was one the phone to my bank for over an hour just to get a balance!!! My call was answered with in seconds with... I was one the phone to my bank for over an hour just to get a balance!!! My call was answered with in seconds with Scottish, I was speaking to a lady called maxine ...such a polite lady, very efficient and I was back at my desk in 5 minutes, fantastic for those who are busy with full time jobs and a family we dont have the time for lengthy call times! Brilliant and thanks again Read more Read less

I received an email from Kaia following our telephone conversation. She was so attentive with my query about this new online system.