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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,525 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4525 company reviews • Last reviewed within 7 days

Met with staff member Lorraine Thomson who was very...

Savings • 7th October 2026

Met with staff member Lorraine Thomson who was very friendly and informative and took time to answer our questions with patience and kindness. We left... Met with staff member Lorraine Thomson who was very friendly and informative and took time to answer our questions with patience and kindness. We left the appointment feeling satisfied that we had been listened to Read more Read less

{"display":"A M Bathgate","full_name":"A M Bathgate","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

SBS are quite the best building society for customer...

Savings • 7th October 2026

SBS are quite the best building society for customer service. Always helpful, flexible and efficient. Staff Like Abbie McKinlay are always ready to help and... SBS are quite the best building society for customer service. Always helpful, flexible and efficient. Staff Like Abbie McKinlay are always ready to help and respond to questions and invariably set the Gold Standard! Read more Read less

{"display":"Philip K","full_name":"Philip K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Kaia was extremely helpful today.

    Kaia was extremely helpful today. Very glad I popped into the branch.

    Savings
    Verified source 7th October 2026
  • 5.00/5

    Efficient

    Very helpful, spoke to Katie. Quick efficient service.

    Savings
    Verified source 7th October 2026
  • 5.00/5

    Clear phone call

    Prompt response, local staff, clear communication and friendly

    {"display":"Lachlan M","full_name":"Lachlan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lachlan M 6th October 2026
  • 5.00/5

    Great customer by Audrey Smith on behalf of Scottish BS

    The customer service representative, Audrey Smith, was very helpful in addressing my query and resolved instantly to my full satisfaction.

    {"display":"James Collins","full_name":"James Collins","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1578537.png"}}'s avatar
    Savings
    James Collins 6th October 2026
  • 5.00/5

    Very pleasant experience from the ladies in Invernes...

    Very pleasant experience from the ladies in Inverness, most helpful and very friendly

    Savings
    Verified source 6th October 2026
  • 5.00/5

    Savings account online issue

    Audrey went above and beyond to help, excellent in resolving my online issue of ISA Cash account

    {"display":"Ian","full_name":"Ian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian 6th October 2026
  • 5.00/5

    Katie was very helpful answered all questions

    Katie was very helpful answered all questions

    {"display":"Barry P","full_name":"Barry P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Barry P 6th October 2026
  • 5.00/5

    Excessvingsllent and courteous service from Lorraine.

    Excellent and courteous service from Lorraine. Always a pleasure dealing with face to face contact.i am hoping that although improved online service this dies not... Excellent and courteous service from Lorraine. Always a pleasure dealing with face to face contact.i am hoping that although improved online service this dies not change the face to face contact. Read more Read less

    Savings
    Verified source 6th October 2026
  • 5.00/5

    Great Customer Service

    I was fortunate to have received the excellent customer services skills of Audrey Scott. She talked me through the problem situation and provided clear advice... I was fortunate to have received the excellent customer services skills of Audrey Scott. She talked me through the problem situation and provided clear advice of what I needed to do to solve the problem. Read more Read less

    {"display":"Chris G","full_name":"Chris G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris G 5th October 2026

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