We were seen more or less straight away. Shirley listened and handled our request fast and efficiently with a friendly smile.

I had a wonderful experience with Abbie who dealt with my call today very knowledgeable and helpful.

Kaia in Edinburgh was very efficient

Abbie was most helpful when I visited Edinburgh branch today to query savings interest rates

Setting up an ISA and needed support. Spoke to Cara Morrice who was extremely helpful and patiently helped my husband & I through all the... Setting up an ISA and needed support. Spoke to Cara Morrice who was extremely helpful and patiently helped my husband & I through all the steps required. She was so patient and understanding, a credit to your company Read more Read less

Setting up a new account online and Audrey was a great help in talking me through the process which was very much appreciated.

I phoned for assistance and quickly got through to a real person, Katie (of Troon!), who, happily, was whom I had corresponded with by email... I phoned for assistance and quickly got through to a real person, Katie (of Troon!), who, happily, was whom I had corresponded with by email and she made the transfer between accounts for me. A pleasure after having to deal with AI when contacting other organisations. Read more Read less

Visited Galashiels today, was helped by Audrey to sort out my ISA. Very helpful.

Great service when I attend the office