Always lovely to pop into the Aberdeen branch and see Cara and Sophie. Both are always excellent and do everything they can to help. First class service!

I received first class service from Gerard Downie. He went above and beyond to assist me with registering for the new online service. He was... I received first class service from Gerard Downie. He went above and beyond to assist me with registering for the new online service. He was super helpful and very patient. He stayed on the phone with me to ensure that the registration process was completed successfullyy. Read more Read less

The service i received from Scottish buid8ng society is by far on a different level to my bank, I didn't feel rushed, or a number,... The service i received from Scottish buid8ng society is by far on a different level to my bank, I didn't feel rushed, or a number, very patient, attentive ,we need more Audreys in banks Read more Read less

Superb service in Edinburgh june was extremely helpful i must say every time I visit the branch the service is on point

Lorraine in Galashiels took the time to explain our ISA option for our little boy. Ensured we had all the correct documents prior to opening... Lorraine in Galashiels took the time to explain our ISA option for our little boy. Ensured we had all the correct documents prior to opening the account. Lorraine then called us to let us know the account had been opened and explained how to set up payments to the new account. Read more Read less

Called at the Glasgow Branch on 29/7/2026 and was served by Gerard who was knowledgeable and very helpful. Later on phoned SBS and spoke to... Called at the Glasgow Branch on 29/7/2026 and was served by Gerard who was knowledgeable and very helpful. Later on phoned SBS and spoke to Audrey who was professional, courteous and phoned me back with an answer. I am very happy with the customer service at SBS. Read more Read less

I am in the process of transferring 2 cash Isas to SBS. There have been a couple of issues which required me to telelhone them.... I am in the process of transferring 2 cash Isas to SBS. There have been a couple of issues which required me to telelhone them. They have been very helpful and the customer service could not be better. I wish other companies were as easy to communicate with. Well done SBS. Read more Read less

As always, the customer service provided was of the highest standard. Ultra professional. Took the time to ask us if it was solely our decision... As always, the customer service provided was of the highest standard. Ultra professional. Took the time to ask us if it was solely our decision to make the transaction...to save us from potential scammers. Read more Read less

Always a smile and a chat whenever I appear