Nice friendly professional service, quick and very efficient throughout the process of account opening. Follow up completed. Great work, five stars

Having passed Scottish building society many times I was keen to see what they were offering, the rates are competitive and staff are very friendly.... Having passed Scottish building society many times I was keen to see what they were offering, the rates are competitive and staff are very friendly. Kaia took me through the application today and was very efficient. Read more Read less

Thanks to all the wonderful ladies in Edinburgh, what a delightful organisation to deal with

Superb service from june today i was a bit of a nightmare but she was patient , kind and utmost helpfull

I had to phone yesterday as I was having trouble setting up a new online account. The womanI spoke to, Deirdre Miller was absolutely lovely.... I had to phone yesterday as I was having trouble setting up a new online account. The womanI spoke to, Deirdre Miller was absolutely lovely. She took the time to understand the problem, quickly got to the bottom of it and managed to resolve it for me very quickly. She was so friendly and reassuring throughout the call, which really helped me feel comfortable. It was actually my first time phoning the bank by myself without my parents, and I had been quite daunted by the thought of doing it. However, after such a positive experience, I would feel completely comfortable phoning the bank myself again. Thank you so much for making what I thought would be a stressful experience so easy and pleasant! Read more Read less

Helpful and friendly staff, understanding of needs

Audrey smith was extremely helpful

Kaia was extremely helpful when talking to me about my accounts and helping me navigate the new online platform.

Amazing experience with the Customer Services team. Very helpful and positive attitude dealing with my enquiry.