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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,329 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 4329 company reviews Last reviewed within 7 days

Abbie was very helpful and informative.

Savings 18th August 2026

Abbie was very helpful and informative. Having a lovely office and surroundings made my experience even nicer. Thank you. 1st class service

Verified source
Rated Excellent 5.00/5
Read more product reviews

Very grateful to Abbie for all her assistance helpin...

Savings 18th August 2026

Very grateful to Abbie for all her assistance helping me get online

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Just spoken with De Miller from your Troon branch.

    Just spoken with De Miller from your Troon branch. She was most helpful and patient as I aren’t very good with technology. She is a credit to your company.

    {"display":"Steven B","full_name":"Steven B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven B 18th August 2026
  • 5.00/5

    I have recently engaged with Cara, Sophie and David...

    I have recently engaged with Cara, Sophie and David of the SBS Aberdeen branch re Savings Accounts. What a pleasure to deal with such professional,... I have recently engaged with Cara, Sophie and David of the SBS Aberdeen branch re Savings Accounts. What a pleasure to deal with such professional, polite, timely, organised and importantly down-to-earth honest and open individuals face-to-face, over the telephone and email. Coupled with good savings rates I have and will continue to recommend to others Read more Read less

    Savings
    Verified source 18th August 2026
  • 5.00/5

    I was having issues setting up the new online service.

    I was having issues setting up the new online service. Audrey Smith was extremely helpful and was able to answer all my questions quickly and efficiently.

    {"display":"Lesley M","full_name":"Lesley M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley M 17th August 2026
  • 5.00/5

    Troubleshooting

    Problems in my setting up the new registration/account access details which Abbie assisted in with the utmost pleasantry and patience

    {"display":"J M","full_name":"J M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J M 17th August 2026
  • 5.00/5

    What wonderful service i have received today via you...

    What wonderful service i have received today via your telephone service . June was such a pleasant lady filled with patience and sincerity

    Savings
    Verified source 17th August 2026
  • 5.00/5

    Thanks to June Mitchell in Edinburgh you were extrem...

    Thanks to June Mitchell in Edinburgh you were extremely supportive today and managed to get me online very grateful for the patience and time you showed me

    Savings
    Verified source 17th August 2026
  • 5.00/5

    Friendly and helpful service

    Had a log in issue, which was efficiently resolved by Katie, who couldn't have been more helpful.

    {"display":"R D","full_name":"R D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    R D 17th August 2026
  • 4.00/5

    Friendly and helpful information and support from Au...

    Friendly and helpful information and support from Audrey

    {"display":"Kevin N","full_name":"Kevin N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin N 17th August 2026
  • 5.00/5

    Always a pleasure to deal with the Edinburgh team.

    Always a pleasure to deal with the Edinburgh team. Kaia was great today as always.

    Savings
    Verified source 17th August 2026

    Products from Scottish Building Society

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