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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,502 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4502 company reviews • Last reviewed within 7 days

Lorraine - brilliant - helpful, patient, knowledgeable

Savings • 29th September 2026

Lorraine sorted out a massive headache for me, meeting last-minute requirement for documents from a solicitor. Our call was a welcome port in a storm... Lorraine sorted out a massive headache for me, meeting last-minute requirement for documents from a solicitor. Our call was a welcome port in a storm and all was quickly sorted. Thank you :) Read more Read less

{"display":"Happy C","full_name":"Happy C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Friendly and informative service from the Aberdeen g...

Savings • 29th September 2026

Friendly and informative service from the Aberdeen girls

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Visited the office in Inverness today, was assisted...

    Visited the office in Inverness today, was assisted by Natalie who went over options for a new account. Was very helpful and gave me lots... Visited the office in Inverness today, was assisted by Natalie who went over options for a new account. Was very helpful and gave me lots of great information. I will most certainly be back Read more Read less

    Savings
    Verified source 29th September 2026
  • 4.00/5

    Attemting to register for online Banking.

    Attemting to register for online BankingLucy, though a little soft-spoken was very helpful to a customer not at home with IT

    {"display":"Michael M","full_name":"Michael M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael M 28th September 2026
  • 5.00/5

    Super helpful

    Super helpful and friendly - problem with logging in to savings portal.

    {"display":"Andy M","full_name":"Andy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy M 25th September 2026
  • 5.00/5

    Customer Service is excellent for setting up SBS online

    Customer Service is excellent for setting up SBS online

    {"display":"Harry T","full_name":"Harry T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Harry T 25th September 2026
  • 5.00/5

    Spoke to Sophie today about my savings.

    Spoke to Sophie today about my savings. Got all the information I needed and in such a pleasant way.

    Savings
    Verified source 25th September 2026
  • 5.00/5

    Helpful and very attentive staff, when I visited bra...

    Helpful and very attentive staff, when I visited branch to change isa to a fixed isa. Thank you Audrey

    Savings
    Verified source 23rd September 2026
  • 5.00/5

    Very helpful on the phone

    I had locked myself out of my online account, and De M. was very patient helping me figure out what I'd done. Turns out it... I had locked myself out of my online account, and De M. was very patient helping me figure out what I'd done. Turns out it was a little mistake on my part but very quickly resolved. Read more Read less

    {"display":"Eva","full_name":"Eva","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Eva 23rd September 2026
  • 5.00/5

    Great, personal, service.

    Great, personal, service. I needed help getting the new online system going and De Miller helped me out and sorted everything. Thanks!

    {"display":"Mark","full_name":"Mark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark 22nd September 2026
  • 5.00/5

    Friendly personal service from the team in Aberdeen

    Friendly personal service from the team in Aberdeen

    Savings
    Verified source 22nd September 2026

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