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Scottish Building Society reviews

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Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,339 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 4339 company reviews Last reviewed within 7 days

I can’t thank Abbie enough for her time and patience...

Savings 18th August 2026

I can’t thank Abbie enough for her time and patience helping me on the phone today she is an asset to the company.

Verified source
Rated Excellent 5.00/5
Read more product reviews

Audrey Smith dealt with my query.

Savings 18th August 2026

Audrey Smith dealt with my query. She was knowledgeable & her manner was excellent. I achieved what I rang about. Excellent customer service. Thank you SBS & Audrey.

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Thanks for your time today june very helpfull indeed...

    Thanks for your time today june very helpfull indeed , knowledgeable, patient and extremely helpful...m doyle

    Savings
    Verified source 18th August 2026
  • 5.00/5

    Thanks for your time today june very helpfull indeed...

    Thanks for your time today june very helpfull indeed , knowledgeable, patient and extremely helpful...m doyle

    Savings
    Verified source 18th August 2026
  • 5.00/5

    Getting SBS online

    Previously tried to register for new SBS online but did not get adress verification code. Called Relationship Centre and spoke to Lisa Mckay who was... Previously tried to register for new SBS online but did not get adress verification code. Called Relationship Centre and spoke to Lisa Mckay who was very professional and patient setting up my new account and profiling the correct bank account. Insisted on staying on the call until all had been successfully setup. Very much appreciated. Read more Read less

    {"display":"Alexander T","full_name":"Alexander T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alexander T 18th August 2026
  • 5.00/5

    Kaia took me through the Registration process for yo...

    Kaia took me through the Registration process for your new online system and I successfully got logged in. She was very patient and helpful.

    Savings
    Verified source 18th August 2026
  • 5.00/5

    When contacted by phone to discuss any problems ther...

    When contacted by phone to discuss any problems there responses have been positive. They always listen patiently to any concerns we may have and, carefully... When contacted by phone to discuss any problems there responses have been positive. They always listen patiently to any concerns we may have and, carefully and in a friendly manner help us to come to a satisfactory conclusion to our perceived problems. all in all we have been impressed with all your agents we’ve had the pleasure to speak with in our conversations. Each and every one of them has patience and understanding towards us and, are are a great asset to your team. Read more Read less

    {"display":"Robert H","full_name":"Robert H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert H 18th August 2026
  • 5.00/5

    Abbie was very helpful and informative.

    Abbie was very helpful and informative. Having a lovely office and surroundings made my experience even nicer. Thank you. 1st class service

    Savings
    Verified source 18th August 2026
  • 5.00/5

    Very grateful to Abbie for all her assistance helpin...

    Very grateful to Abbie for all her assistance helping me get online

    Savings
    Verified source 18th August 2026
  • 5.00/5

    Just spoken with De Miller from your Troon branch.

    Just spoken with De Miller from your Troon branch. She was most helpful and patient as I aren’t very good with technology. She is a credit to your company.

    {"display":"Steven B","full_name":"Steven B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven B 18th August 2026
  • 5.00/5

    I have recently engaged with Cara, Sophie and David...

    I have recently engaged with Cara, Sophie and David of the SBS Aberdeen branch re Savings Accounts. What a pleasure to deal with such professional,... I have recently engaged with Cara, Sophie and David of the SBS Aberdeen branch re Savings Accounts. What a pleasure to deal with such professional, polite, timely, organised and importantly down-to-earth honest and open individuals face-to-face, over the telephone and email. Coupled with good savings rates I have and will continue to recommend to others Read more Read less

    Savings
    Verified source 18th August 2026

    Products from Scottish Building Society

    Showing all products offered by Scottish Building Society

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