Kaia was a great help today. I always enjoy my experiences with Scottish building society.

Phone issues sorted quickly and efficiently by Deirdre and colleague

I am a new customer, there has been a glitch with the new online banking, however I have been impressed with the following: Lucy, David,... I am a new customer, there has been a glitch with the new online banking, however I have been impressed with the following: Lucy, David, Natalie & Katie have all been all professional, very caring, friendly, reassuring and helpful to resolve the issue. Customers clearly matter to this building society team, phones are answered quickly and when they say they will come back to you, they do so. Read more Read less

My call to SBS was answered promptly and Shirley (Inverness Branch) was very polite and attentive. She listened to my requirements and advised on a... My call to SBS was answered promptly and Shirley (Inverness Branch) was very polite and attentive. She listened to my requirements and advised on a suitable savings product. She also helped with some technical issues I was facing. It was refreshing to have ‘over the phone’ contact with knowledgeable support staff. Read more Read less

Outstanding service in Inverness. Needed help with online banking. Natalie very kindly and patiently helped me get set up and answered all my accounts queries.... Outstanding service in Inverness. Needed help with online banking. Natalie very kindly and patiently helped me get set up and answered all my accounts queries. The service is so much more than what I get in my other bank. Read more Read less

Came to open a new account this morning but didn’t come well prepared. Cara was patient and helpful in letting me know what was required... Came to open a new account this morning but didn’t come well prepared. Cara was patient and helpful in letting me know what was required and I was able to do most of the paperwork in the meanwhile Read more Read less

Lovely personal service from Cara today. Such a friendly girl and very knowledgeable. Thank you

Came into branch as had some questions about my account, was seen immediately by Natalie, very welcoming and answered everything clearly, very happy thank you

I am a new customer to the SBS, and I could not fault the service I received when transferring funds from an other investment company.There... I am a new customer to the SBS, and I could not fault the service I received when transferring funds from an other investment company.There were some difficulties along the way, partly due to my elderly status, but the girl who dealt with me, showed extreme patience and could not have been more helpful. Read more Read less