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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,435 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4435 company reviews • Last reviewed within 7 days

Scottish Building Society Customer Services

Savings • 8th September 2026

Amazing experience with the Customer Services team. Very helpful and positive attitude dealing with my enquiry.

{"display":"Mark O","full_name":"Mark O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great customer service from Katie McKnight at SBS!

Savings • 8th September 2026

Needed to call re. new SBS online portal for a little guidance. Wasn't kept waiting, the automated to answer to direct to right person simple... Needed to call re. new SBS online portal for a little guidance. Wasn't kept waiting, the automated to answer to direct to right person simple and straightforward. Again, very fast answering (who doesn't hate awful, distorted 'music' with the occasional 'your call is important to us' message!). Person I spoke to (Katie McKnight) was a pleasure to speak to. Very friendly, very helpful, providing the information I needed. Read more Read less

{"display":"Garry Hobbs","full_name":"Garry Hobbs","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1757154.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Always friendly service at Galashiels branch.

    Always friendly service at Galashiels branch. Audrey was very helpful assisting me with my ISA maturity.

    Savings
    Verified source 8th September 2026
  • 5.00/5

    Your staff are excellent.

    Your staff are excellent. So helpful and no what they are talking about . Your rates are good too.

    {"display":"Pat S","full_name":"Pat S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pat S 7th September 2026
  • 5.00/5

    We had an issue with our SBS Online account, Shirley...

    We had an issue with our SBS Online account, Shirley from Inverness was able to quickly identify the problem and rectified the issue.

    {"display":"Adrian F","full_name":"Adrian F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Adrian F 7th September 2026
  • 5.00/5

    Came in first thing without an appointment, was seen...

    Came in first thing without an appointment, was seen in less than 5 minutes and my new account application completed very promptly. Natalie was very friendly and efficient.

    Savings
    Verified source 7th September 2026
  • 5.00/5

    Thank you so much to Natalie who very kindly helped...

    Thank you so much to Natalie who very kindly helped my set up my payments and assisted with setting up my online

    Savings
    Verified source 4th September 2026
  • 5.00/5

    Fantastic staff in Edinburgh.

    Fantastic staff in Edinburgh. June really goes above and beyond with her service.

    Savings
    Verified source 4th September 2026
  • 5.00/5

    Kaia was a great help today.

    Kaia was a great help today. I always enjoy my experiences with Scottish building society.

    Savings
    Verified source 4th September 2026
  • 4.00/5

    Phone issues sorted quickly and efficiently by Deird...

    Phone issues sorted quickly and efficiently by Deirdre and colleague

    {"display":"Donald A","full_name":"Donald A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Donald A 3rd September 2026
  • 5.00/5

    Impressed new customer.

    I am a new customer, there has been a glitch with the new online banking, however I have been impressed with the following: Lucy, David,... I am a new customer, there has been a glitch with the new online banking, however I have been impressed with the following: Lucy, David, Natalie & Katie have all been all professional, very caring, friendly, reassuring and helpful to resolve the issue. Customers clearly matter to this building society team, phones are answered quickly and when they say they will come back to you, they do so. Read more Read less

    {"display":"Helen S","full_name":"Helen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Helen S 3rd September 2026

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