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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,721 product reviews

Average score of 4.90/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4721 company reviews • Last reviewed within 7 days

Lorraine Thomson SBC 6/11/26

Savings • 6th November 2026

When I phoned to update the valuations in my accounts this morning a lady named Lorraine Thomson answered. She was bright and bubbly in our... When I phoned to update the valuations in my accounts this morning a lady named Lorraine Thomson answered. She was bright and bubbly in our conversation and then towards the end she paused for a couple of seconds and then gave me some positive advice regarding my Ida with SBC and I am going to use her advice and do what Lorraine suggested might be better for that account Read more Read less

Rated Excellent • 5.00/5
Read more product reviews

My query was dealt with by Audrey competently and ef...

Savings • 6th November 2026

My query was dealt with by Audrey competently and efficiently and with great patience!

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Spoke to Sofie to get re-registered for my savings a...

    Spoke to Sofie to get re-registered for my savings account - which wasn’t particularly straight forward. Sofie patiently walked me through this. I was very impressed.

    {"display":"Pauline G","full_name":"Pauline G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline G 6th November 2026
  • 5.00/5

    Face to Face Customer Service

    Was in Glasgow today having passbooks updated & uplifting cash. I was served by Lucy she was very pleasant and helpful

    Savings
    Verified source 6th November 2026
  • 5.00/5

    The service i recieved today was wonderful, such ple...

    The service i recieved today was wonderful, such pleasant and polite ladies in ur organisation, I was in Edinburgh today as a regular Glasgow member... The service i recieved today was wonderful, such pleasant and polite ladies in ur organisation, I was in Edinburgh today as a regular Glasgow member I must say everyone in ur offices are so attentive , asset to your company , I belive the youg assistant was abbie Read more Read less

    Savings
    Verified source 6th November 2026
  • 5.00/5

    Kaia helped me with my ISA application in Edinburgh...

    Kaia helped me with my ISA application in Edinburgh today, she was very efficient with it and saved me a lot of time.

    Savings
    Verified source 6th November 2026
  • 5.00/5

    Informative, kind, well informed on saving products.

    Informative, kind, well informed on saving products. Good experience.

    Savings
    Verified source 6th November 2026
  • 5.00/5

    Quick efficient got everything done as requested , h...

    Quick efficient got everything done as requested , holly was polite and helpfull

    Savings
    Verified source 6th November 2026
  • 5.00/5

    Was assisted in Edinburgh by june Mitchell who provi...

    Was assisted in Edinburgh by june Mitchell who provided fantastic service, very informative provided business cards to pass to family and friends which i thought... Was assisted in Edinburgh by june Mitchell who provided fantastic service, very informative provided business cards to pass to family and friends which i thought was a lovely touch , highly recommend Read more Read less

    Savings
    Verified source 6th November 2026
  • 5.00/5

    Pleasant experience , treat with professionalism and...

    Pleasant experience , treat with professionalism and curtesy thank you Ms Thompson

    Savings
    Verified source 6th November 2026
  • 5.00/5

    Lorraine was extremely helpful today, wonderfull ser...

    Lorraine was extremely helpful today, wonderfull service and very attentive

    Savings
    Verified source 6th November 2026

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