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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,621 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings service shines with genuinely friendly, helpful staff who make everything feel easy and personal. People love being able to pop into local branches and get clear advice without any pressure. The interest rates are decent but some wish they were a bit more competitive, and a few find the online and ISA transfer processes a bit old-fashioned and slow.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make visits a pleasure. (92 mentions)
  • Scottish Building Society Savings offers clear explanations and helpful advice. (6 mentions)

Negative themes

  • Scottish Building Society Savings would benefit from more branches and longer opening hours. (5 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4621 company reviews • Last reviewed within 7 days

Holly helped transferring interest .

Savings • 23rd October 2026

Today Holly helped me to sort out my request to have the interest from my fixed bond, deposited in my nominated bank account. She explained... Today Holly helped me to sort out my request to have the interest from my fixed bond, deposited in my nominated bank account. She explained I needed to send a letter verifying my request n signature . Read more Read less

{"display":"Rosalind ","full_name":"Rosalind ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

katie mcknight provided great service.

Savings • 23rd October 2026

katie mcknight provided great service.

{"display":"J G","full_name":"J G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
J G
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    The event was very informative on pensions and IHT t...

    The event was very informative on pensions and IHT the manager lisa is very engaging and friendly and all staff were lovely gratefull for the invite today

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Very informative and beneficial learned a lot

    Very informative and beneficial learned a lot

    Savings
    Verified source 23rd October 2026
  • 4.00/5

    Helpful and some Interesting points

    Helpful and some Interesting points

    Savings
    Verified source 23rd October 2026
  • 4.00/5

    Helpful and some Interesting points

    Helpful and some Interesting points

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Useful, informative, friendly and efficient

    Useful, informative, friendly and efficient

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Good, but your interest rates on savings have fallen

    Good, but your interest rates on savings have fallen

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Excellent customer service

    I had problems accessing my SBS online. I called for advice and help. The girl whom I spoke to was Holly Johnson. She was exceptionally... I had problems accessing my SBS online. I called for advice and help. The girl whom I spoke to was Holly Johnson. She was exceptionally patient, great telephone manner, knew exactly how to help me, provided great customer service. An asset to the company. Read more Read less

    {"display":"Eileen S","full_name":"Eileen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Eileen S 23rd October 2026
  • 5.00/5

    Spoke to Cara on the phone.

    Spoke to Cara on the phone. She was very helpful and was able to answer all my questions. Great service.

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Kaia and Abbie were terrific with their service toda...

    Kaia and Abbie were terrific with their service today in Edinburgh.

    Savings
    Verified source 23rd October 2026

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