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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,420 product reviews

Average score of 4.90/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4420 company reviews • Last reviewed within 7 days

Suberb customer service happy customer

Savings • 2nd September 2026

Suberb customer service very helpful and patient on the phone

{"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Setting up a/c

Savings • 2nd September 2026

Shirley was most helpful when I was having difficulty in setting up my account, the drawback was time I had to wait to speak to her

{"display":"Anne H","full_name":"Anne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Kaia and June were so helpful with my queries today.

    Kaia and June were so helpful with my queries today. I could not fault their service.

    Savings
    Verified source 2nd September 2026
  • 5.00/5

    I phoned Scottish building society today (l live to...

    I phoned Scottish building society today (l live to far to make the visit) It didn’t take long at all to be get through to... I phoned Scottish building society today (l live to far to make the visit) It didn’t take long at all to be get through to Katie McKnight - Troon branch. She was very helpful in answering all my questions and putting my mind at ease. The books have been posted. Now it’s a wait and see on how long it will take postman Pat to deliver it. Read more Read less

    {"display":"Barbara","full_name":"Barbara","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Barbara 2nd September 2026
  • 5.00/5

    Staff Helpfulness

    Whilst opening a new savings plan, member relationship assistant June Mitchell was very helpful and patient in assisting me with my on-line application. I could... Whilst opening a new savings plan, member relationship assistant June Mitchell was very helpful and patient in assisting me with my on-line application. I could not praise nor thank her enough. She did an excellent job! Read more Read less

    {"display":"Michael Bunting","full_name":"Michael Bunting","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael Bunting 2nd September 2026
  • 5.00/5

    Excellent Customer Service

    I had a most helpful telephone conversation with Audrey Smith who answered the call quickly and dealt with my queries in a most efficient and professional way. Thank you Audrey.

    {"display":"Joseph S","full_name":"Joseph S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joseph S 2nd September 2026
  • 5.00/5

    Always impressed with the service at Scottish Buildi...

    Always impressed with the service at Scottish Building Society. I didn’t wait any time at all to speak to someone and Abbie answered my query efficiently.

    Savings
    Verified source 1st September 2026
  • 5.00/5

    Helpful and patient

    Cara was very helpful when I was late registering for new SBS Online. I appreciated her patience in taking me through the procedures to set up the account.

    {"display":"Charlotte R","full_name":"Charlotte R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Charlotte R 1st September 2026
  • 5.00/5

    Katie from Troon Branch

    Spoke with Katie from Troon Branch who was more than helpful & v knowledgable

    {"display":"Shirley Mac","full_name":"Shirley Mac","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shirley Mac 1st September 2026
  • 5.00/5

    Login problem

    I phoned the society this morning as I had a problem accessing my account. My query was dealt with quickly and efficiently. The lady I... I phoned the society this morning as I had a problem accessing my account. My query was dealt with quickly and efficiently. The lady I spoke with, Katie was very helpful and pleasant. Read more Read less

    {"display":"Janice S","full_name":"Janice S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janice S 1st September 2026
  • 5.00/5

    I just had my initial introduction to SBS.

    I just had my initial introduction to SBS. I had a brief phone conversation with David Armstrong, what a charming, helpful and informative man.

    {"display":"Naurooz I","full_name":"Naurooz I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Naurooz I 1st September 2026

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