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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,489 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4489 company reviews • Last reviewed within 7 days

Very helfull staff in your Edinburgh branch , alot o...

Savings • 21st September 2026

Very helfull staff in your Edinburgh branch , alot of team work was apparent the 2 ladies were extremely busy but speaking to all members which was lovely to see

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Got my account funded no problem at all, holly was f...

Savings • 21st September 2026

Got my account funded no problem at all, holly was friensly and was supported by the manager , really chatty ladies

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Good experience, helpful and knowledgeable staff, Sh...

    Good experience, helpful and knowledgeable staff, Shirley has a good customer rapport.

    Savings
    Verified source 21st September 2026
  • 5.00/5

    I regularly attend the Aberdeen branch of SBS.

    I regularly attend the Aberdeen branch of SBS. Sophie and Cara are always so helpful and pleasant. I really enjoy when I need to pop in

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Online login.

    Had a problem with online banking Lorraine sorted it out fully and got me back online

    {"display":"Scot B","full_name":"Scot B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Scot B 21st September 2026
  • 5.00/5

    Very helpful

    The lady was helpful very patient wtth guiding me to get online access

    {"display":"Katrina ","full_name":"Katrina ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Katrina 19th September 2026
  • 5.00/5

    Any time I go into the Edinburgh branch of Scottish,...

    Any time I go into the Edinburgh branch of Scottish, I am treated very well. No exception on Tuesday when I went in. June was... Any time I go into the Edinburgh branch of Scottish, I am treated very well. No exception on Tuesday when I went in. June was helpful with my query on my account Read more Read less

    Savings
    Verified source 18th September 2026
  • 5.00/5

    After attempting to get on the new online system for...

    After attempting to get on the new online system for 2 weeks and having no luck, I called for help! June Mitchell showed me where... After attempting to get on the new online system for 2 weeks and having no luck, I called for help! June Mitchell showed me where I was getting it wrong - so patient with me. This company are lucky to have the best staff, every one I have dealt with have been amazing, and June is no exception! Read more Read less

    Savings
    Verified source 17th September 2026
  • 5.00/5

    Online account issues

    Katie (Troon) was very helpful and patient when i was locked out of my online account. Had me up and running in 5 minutes.

    {"display":"Murdo M","full_name":"Murdo M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Murdo M 17th September 2026
  • 5.00/5

    I had a very positive experience in Galashiels branc...

    I had a very positive experience in Galashiels branch, Audrey was very friendly, professional and helpful. I really appreciated her patience and willingness to go the extra mile to help.

    Savings
    Verified source 17th September 2026
  • 5.00/5

    I visited the Glasgow branch as I was having difficu...

    I visited the Glasgow branch as I was having difficulty with my online sign in. I dealt with a very efficient and polite woman by... I visited the Glasgow branch as I was having difficulty with my online sign in. I dealt with a very efficient and polite woman by the name of Rachel. She was able to help me with my issue and this was resolved without any problems. Read more Read less

    Savings
    Verified source 16th September 2026

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