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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,352 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4352 company reviews • Last reviewed within 7 days

They turned 16 this week

Savings • 19th August 2026

When my daughters turned 16 this week, I wanted to transfer ownership of there Scottish Building Society Accounts, which was set up by my late... When my daughters turned 16 this week, I wanted to transfer ownership of there Scottish Building Society Accounts, which was set up by my late mother, over to them for there 16th birthday. I contacted the Scottish Building Society by phone, and Lisa McKay, at the Edinburgh branch, talked me through the process, and posted me out the documents required for the transfer of ownership. On there Birthday, I phoned again to make sure everything had been received OK. and Deirdre at the Troon Branch, asked me some security questions, told me she would check everything had been processed, and call me back to confirm. Deirdre called me back at 3pm that day, to confirm everything had been processed correctly, and my daughters savings were transferred into there bank accounts around the same time. Read more Read less

{"display":"Andrew Thom","full_name":"Andrew Thom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Recieved all my documents in the post today as advis...

Savings • 19th August 2026

Recieved all my documents in the post today as advised by maxine in Edinburgh, howber my account was opened by kaia which I did leave... Recieved all my documents in the post today as advised by maxine in Edinburgh, howber my account was opened by kaia which I did leave previous feedback, I understand this is important to the individual both these ladies were attentive , friendly but very down to earth which i feel was very refreshing Read more Read less

Verified source
Rated Excellent • 5.00/5
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  • 5.00/5

    Quick support service received today from june she t...

    Quick support service received today from june she transferred me to your new digital platform seamlessly, I know I couldn't have done it with out... Quick support service received today from june she transferred me to your new digital platform seamlessly, I know I couldn't have done it with out her support, she made it sound so easy and it certainly was my main bank at tsb would never have gone to those lengths Read more Read less

    Savings
    Verified source 19th August 2026
  • 5.00/5

    I had the delight of being assisted by a new lady Ho...

    I had the delight of being assisted by a new lady Holly in gala today she was very helpful, what a bright and happy young... I had the delight of being assisted by a new lady Holly in gala today she was very helpful, what a bright and happy young lady and a great new addition to your company Read more Read less

    Savings
    Verified source 19th August 2026
  • 5.00/5

    Shirley McIntosh, Inverness

    Today Shirley helped with my issues logging into the new online portal. She was super friendly and patient throughout the whole process. Thank you so much again!!

    {"display":"Mani C","full_name":"Mani C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mani C 19th August 2026
  • 5.00/5

    an old guy struggling to update login proceedures.

    an old guy struggling to update login proceedures. Katie took immense time to explain and talk me through each step. She showed endless patience with... an old guy struggling to update login proceedures. Katie took immense time to explain and talk me through each step. She showed endless patience with me. after some attempts last week we achieved total success. Everything was clearly explained step by step as I asked numerous questions. Am now up to date on new login procedures muvh to my huge relief. Thanks again Katie. Read more Read less

    {"display":"John Rutherford","full_name":"John Rutherford","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John Rutherford 19th August 2026
  • 5.00/5

    I deal with a lot of building societies but the Scot...

    I deal with a lot of building societies but the Scottish is the easiest one to call for quick enquiries. I spoke with Kaia in... I deal with a lot of building societies but the Scottish is the easiest one to call for quick enquiries. I spoke with Kaia in Edinburgh who was another knowledgeable colleague who have an efficient service yet again. Read more Read less

    Savings
    Verified source 19th August 2026
  • 5.00/5

    Was having great problems sorting out the new onliin...

    Was having great problems sorting out the new onliine asccess to SBS - Natalie MacDonald in your Inverness Office was extremely helpful to me -... Was having great problems sorting out the new onliine asccess to SBS - Natalie MacDonald in your Inverness Office was extremely helpful to me - much appreciated Natalie, thank you....... Peter Weir So grateful Read more Read less

    {"display":"Peter W","full_name":"Peter W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter W 19th August 2026
  • 5.00/5

    Came in to sort out my accounts, Natalie was most he...

    Came in to sort out my accounts, Natalie was most helpful. Very patient and knowledgeable.

    Savings
    Verified source 19th August 2026
  • 5.00/5

    Helpful , Patient & Understanding of the elderly

    Visited Glasgow to sort out my online experience regarding ISA. Loraine was very patient understanding and helpful. Left premises feeling confident as to the help I received

    Savings
    Verified source 19th August 2026
  • 5.00/5

    Excellent customer services as always.

    Excellent customer services as always. Maxine MacIver was excellent answering my queries in a professional and friendly manner.

    {"display":"Kenneth","full_name":"Kenneth","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kenneth 19th August 2026

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