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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,374 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

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Reviews for Scottish Building Society

Showing 11 of 4374 company reviews • Last reviewed within 7 days

Thank you.

Savings • 23rd August 2026

I had really excellent help and understanding from Rachel and, in the earlier stage from Gerard. It’s rare nowadays to come across such a remarkable... I had really excellent help and understanding from Rachel and, in the earlier stage from Gerard. It’s rare nowadays to come across such a remarkable level of understanding and helpfulness from front line contacts and I cannot emphasise how reassuring it was to get a resolution of my difficulties in making the changeover to the new system. Again, many thanks to Rachel in particular. Read more Read less

{"display":"Anne","full_name":"Anne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Was in making a deposit and getting some information...

Savings • 23rd August 2026

Was in making a deposit and getting some information on isa, Abbie was very helpful and professional I have now been banking with the SBS... Was in making a deposit and getting some information on isa, Abbie was very helpful and professional I have now been banking with the SBS for over a year and a half and have never had a bad experience. I would strongly recommend banking with them as you get to speak to a human Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Thank you Shirley. Inverness branch

    Shirley was so lovely. Made the process of applying for a ISA very easy.

    Savings
    Verified source 22nd August 2026
  • 5.00/5

    Abbie was very helpful/knowledgeable and extremely f...

    Abbie was very helpful/knowledgeable and extremely friendly. I had several questions to ask regarding fixed rate ISAs all answered - she was very efficient/professional. Thank you.

    {"display":"MM","full_name":"MM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MM 22nd August 2026
  • 4.00/5

    Katie McKnight was extremely helpful, in fact, witho...

    Katie McKnight was extremely helpful, in fact, without her help I don't think I would have been able to register for the new login system.

    {"display":"Christine K","full_name":"Christine K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine K 22nd August 2026
  • 5.00/5

    Everything was explained clearly, and I never felt r...

    Everything was explained clearly, and I never felt rushed. The service felt personal and professional, and it was clear that the colleague genuinely wanted to... Everything was explained clearly, and I never felt rushed. The service felt personal and professional, and it was clear that the colleague genuinely wanted to help. It made what could have been a straightforward transaction feel like a really positive interaction. Overall, I was very impressed with the service I received by mqxine and left the branch feeling valued as a customer. Read more Read less

    Savings
    Verified source 21st August 2026
  • 5.00/5

    Delightful service from the ladies in Edinburgh

    Delightful service from the ladies in Edinburgh

    Savings
    Verified source 21st August 2026
  • 5.00/5

    Quick, efficient and professional as always in Edinb...

    Quick, efficient and professional as always in Edinburgh.

    Savings
    Verified source 21st August 2026
  • 4.00/5

    Mixed experiences. Hopefully improving with new app

    My experience of trying to open an account in the first place felt rather 20th Century. Hopefully things will be more convenient now there is... My experience of trying to open an account in the first place felt rather 20th Century. Hopefully things will be more convenient now there is an app. I had a few issues registering, but the customer service l received over the phone from Rachael was excellent - very friendly and helpful. Read more Read less

    {"display":"Anna G","full_name":"Anna G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anna G 21st August 2026
  • 5.00/5

    Katie Mcknight was very helpful, in fact , I wouldn'...

    Katie Mcknight was very helpful, in fact , I wouldn't have been able to access the new logging in system if she hadn't taken the... Katie Mcknight was very helpful, in fact , I wouldn't have been able to access the new logging in system if she hadn't taken the time to walk me through the new system. Read more Read less

    {"display":"Christine Keating","full_name":"Christine Keating","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine Keating 21st August 2026
  • 5.00/5

    Very patient, polite lady assisted me today maxeeen...

    Very patient, polite lady assisted me today maxeeene , attentive and helpful very grateful

    Savings
    Verified source 20th August 2026

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