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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent 4.91/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 4,306 product reviews

Average score of 4.91/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society really shines with its friendly, helpful staff and the comfort of face-to-face service in local branches. People appreciate the clear explanations and personal touch, especially when dealing with savings and ISAs. On the downside, many find the interest rates a bit low and wish for better online services and more branch locations.

Positive themes

  • Scottish Building Society’s staff are friendly, helpful, and make banking feel personal. (81 mentions)
  • Scottish Building Society’s branches offer a welcoming face-to-face experience that many really value. (37 mentions)
  • Scottish Building Society makes ISA setup and transfers straightforward with clear advice. (21 mentions)

Negative themes

  • Interest rates on Scottish Building Society savings and ISAs could be more competitive. (6 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

Contact details

Website
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Reviews for Scottish Building Society

Showing 11 of 4306 company reviews Last reviewed within 7 days

Rachel & Gerard were both very helpful in solving my...

Savings 14th August 2026

Rachel & Gerard were both very helpful in solving my problem. I am very grateful to them for all their help.

Rated Excellent 5.00/5
Read more product reviews

Issues logging in

Savings 14th August 2026

I have been trying to get logged into your app since July. I came into the branch today and Kaia sorted this within 5 minutes.... I have been trying to get logged into your app since July. I came into the branch today and Kaia sorted this within 5 minutes. So so pleased with this and a big thank you to her. Read more Read less

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Outstanding customer service again

    Outstanding customer service again from Scottish Building Society. Rachel Speedie provided excellent customer care in dealing with my query.

    {"display":"Kenneth","full_name":"Kenneth","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kenneth 14th August 2026
  • 5.00/5

    Solving on line account issue

    I phoned the customer services line for assistance with resolving an issue with setting up my on line account and Maxine was excellent in resolving the problem

    {"display":"Simon B","full_name":"Simon B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon B 13th August 2026
  • 5.00/5

    Interest statements

    I received great service from Kaia today when enquiring about my interest statements. She was very friendly and polite.

    Savings
    Verified source 13th August 2026
  • 5.00/5

    Very helpful.

    Very helpful. Took plenty of time with me, not rushed and very patient and pleasant. I have always found SBS to be like this

    {"display":"Jeffrey Atkins","full_name":"Jeffrey Atkins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeffrey Atkins 13th August 2026
  • 5.00/5

    Very attentive ladies in Edinburgh was assisted by k...

    Very attentive ladies in Edinburgh was assisted by kaia today, friendly young lady and helpfull

    Savings
    Verified source 13th August 2026
  • 5.00/5

    Excellent - always receive great customer service

    Excellent - always receive great customer service

    {"display":"cYou ","full_name":"cYou ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    cYou 13th August 2026
  • 5.00/5

    What patient and helpful staff in Scottish society ,...

    What patient and helpful staff in Scottish society , every time I call I get some one different but the service is just as excellent... What patient and helpful staff in Scottish society , every time I call I get some one different but the service is just as excellent everything, today was the only time I have been asked to provide feedback and once again I was serviced to a high standard audrey was brilliant, she got me online and I can now safely say I am no longer a dinosaur..thanks audrey and sbs Read more Read less

    Savings
    Verified source 13th August 2026
  • 5.00/5

    Great service from holly today very friendly , effic...

    Great service from holly today very friendly , efficient and helpfull

    Savings
    Verified source 13th August 2026
  • 5.00/5

    ON-LINE REGISTRATION

    Having trouble transferring to the new system, June at the Edinburgh branch went out of her way to assist me. She wanted to see the... Having trouble transferring to the new system, June at the Edinburgh branch went out of her way to assist me. She wanted to see the problem dealt with at the earliest opportunity and kept me informed at every stage in the most professional manner; a big tick in the box for excellent customer service. Read more Read less

    {"display":"KJ","full_name":"KJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    KJ 13th August 2026

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