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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,508 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4508 company reviews • Last reviewed within 7 days

Visit to Edinburgh branch

Savings • 30th September 2026

I visited Edinburgh branch today with my elderly aunt who wanted to combine two existing accounts into one ISA. We met with Abbie. Abbie was... I visited Edinburgh branch today with my elderly aunt who wanted to combine two existing accounts into one ISA. We met with Abbie. Abbie was extremely friendly, but equally very professional. She explained everything very clearly and at an appropriate level. Abbie also assisted me with transferring funds from my regular saver into an ISA. She made the whole experience stress free. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Excellent customer service.

Savings • 30th September 2026

Excellent customer service. It's good to be able to visit a branch and Audrey took the time to complete forms for me to transfer my... Excellent customer service. It's good to be able to visit a branch and Audrey took the time to complete forms for me to transfer my ISA to the Scottish building society Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Very impressed with the level of service I received...

    Very impressed with the level of service I received from Abbie on the phone today. She was kind, efficient and extremely helpful.

    Savings
    Verified source 30th September 2026
  • 5.00/5

    I visited the Aberdeen branch the other day and Cara...

    I visited the Aberdeen branch the other day and Cara was excellent in helping with my questions. The service is always friendly and so helpful

    Savings
    Verified source 30th September 2026
  • 5.00/5

    Amanda was very helpful on the counter, very friendly

    Amanda was very helpful on the counter, very friendly

    Savings
    Verified source 30th September 2026
  • 5.00/5

    Our relationship banker, Shirley McIntosh, has been...

    Our relationship banker, Shirley McIntosh, has been professional, informative, kind and a credit to the bank each time we are in the branch. We think... Our relationship banker, Shirley McIntosh, has been professional, informative, kind and a credit to the bank each time we are in the branch. We think she deserves a gift chocolates/ wine for giving first class service. Read more Read less

    Savings
    Verified source 30th September 2026
  • 5.00/5

    Lorraine - brilliant - helpful, patient, knowledgeable

    Lorraine sorted out a massive headache for me, meeting last-minute requirement for documents from a solicitor. Our call was a welcome port in a storm... Lorraine sorted out a massive headache for me, meeting last-minute requirement for documents from a solicitor. Our call was a welcome port in a storm and all was quickly sorted. Thank you :) Read more Read less

    {"display":"Happy C","full_name":"Happy C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Happy C 29th September 2026
  • 5.00/5

    Friendly and informative service from the Aberdeen g...

    Friendly and informative service from the Aberdeen girls

    Savings
    Verified source 29th September 2026
  • 5.00/5

    Visited the office in Inverness today, was assisted...

    Visited the office in Inverness today, was assisted by Natalie who went over options for a new account. Was very helpful and gave me lots... Visited the office in Inverness today, was assisted by Natalie who went over options for a new account. Was very helpful and gave me lots of great information. I will most certainly be back Read more Read less

    Savings
    Verified source 29th September 2026
  • 4.00/5

    Attemting to register for online Banking.

    Attemting to register for online BankingLucy, though a little soft-spoken was very helpful to a customer not at home with IT

    {"display":"Michael M","full_name":"Michael M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael M 28th September 2026
  • 5.00/5

    Super helpful

    Super helpful and friendly - problem with logging in to savings portal.

    {"display":"Andy M","full_name":"Andy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy M 25th September 2026

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