Had trouble logging in to online banking today but cara was very helpful and talked me through the steps and got it up and running. She was very professional.

Went in to Frederick Street today and was served by abigail ( Abbey) she was telling me she was new to the company, I would... Went in to Frederick Street today and was served by abigail ( Abbey) she was telling me she was new to the company, I would never have guessed what a polite professional and knowledgeable young lady, wonderful service Read more Read less

I telephone today & spoke to Audrey Smith asking for a copy of anything I need to send to the accountant for the Taxman. She... I telephone today & spoke to Audrey Smith asking for a copy of anything I need to send to the accountant for the Taxman. She knew exactly what I meant & said she’d sent that to me straight away. She also asked if there was anything else she could help me with Read more Read less

We were dealt with by june today we had no appointment booked to register my husband death, we went around all the banks today and... We were dealt with by june today we had no appointment booked to register my husband death, we went around all the banks today and was turned away, I walked into Edinburgh branch with no hope and I was seen immediately I was utterly shocked and supposed, what fantastic service that is, especially giving the circumstances, june was wonderfully kept it simple for me to understand , she is going to deal with me personally through out this process ,I could not thank her enough for what started off a horrendous day Read more Read less

Audrey was fantastic! She took the time to to explain my options simply and comprehensively.

Called the Scottish Building Society regarding my mother and needed support. The phone was answered very quickly which was a fantastic experience as normally other... Called the Scottish Building Society regarding my mother and needed support. The phone was answered very quickly which was a fantastic experience as normally other places have such a long wait times. Katie answered all my questions with patience and kindness. She reassured me and put my concerns to rest. Read more Read less

Not much to improve, everything went well with what we were looking for, thanks Rachel

Excellent customer service from Shirley and always greeted by name with warm welcome

Visited the Troon branch today and although the branch was very busy Dawn was a delight to deal with.