Went to Inverness branch to open a new isa, Shirley was really knowledgeable and helpful. I like the personal service and being able to speak... Went to Inverness branch to open a new isa, Shirley was really knowledgeable and helpful. I like the personal service and being able to speak with the staff face to face. Read more Read less

I had a login in difficulty and spoke with Shirley who was polite , friendly and helpful throughout. When the difficulty was not resolved immediately... I had a login in difficulty and spoke with Shirley who was polite , friendly and helpful throughout. When the difficulty was not resolved immediately she phone back as promised and took me through through the process step by step until the issue was resolved. Read more Read less

Katie McKnight of Troon was excellent. She was patient and helpful whilst I was setting things up. Proper customer service.

I have been trying to get information about my accounts but I could not figure out the online system, I came into Edinburgh today and... I have been trying to get information about my accounts but I could not figure out the online system, I came into Edinburgh today and Kaia gave me all the information I needed and then said she would take me through the registration process, which was a success. Very happy with the service today. Read more Read less

I spoke with Maxine this morning regarding a problem accessing my account online. Maxine understood the problem very quickly and was polite, reassuring and very... I spoke with Maxine this morning regarding a problem accessing my account online. Maxine understood the problem very quickly and was polite, reassuring and very helpful in resolving this issue for me. Her customer service was excellent. Thank you Read more Read less

I rang the help number and spoke to Katie from the Troon office. She sent me a reset password via email as I had misremembered... I rang the help number and spoke to Katie from the Troon office. She sent me a reset password via email as I had misremembered the password chosen to activate the new SBS Online process so couldn’t complete verification. Thus password enabled me to log in, enter the verification code and then change the password to one of my choice. Katie stayed on the line while I did this and was very friendly and helpful. Read more Read less

I was unable to access my account on thew new online system. I spoke to Gerard who contacted the programmers about the problem. This took... I was unable to access my account on thew new online system. I spoke to Gerard who contacted the programmers about the problem. This took a number of days but Gerard kept me updated until the problem was resolved. Thanks Gerard for your help with this matter Read more Read less

Requested assistance with setting up new SBS app and migrating from SBS Online. Natalie in the Inverness Relationship Centre was most helpful in taking me... Requested assistance with setting up new SBS app and migrating from SBS Online. Natalie in the Inverness Relationship Centre was most helpful in taking me through the steps required and switching to biometric login. Read more Read less

Kaia was extremely helpful and patient. I managed to get logged into my accounts thanks to her.