Tried to open an account online and it crashed on me. Made a call to customer services and spoke to Audrey Smith. She was very... Tried to open an account online and it crashed on me. Made a call to customer services and spoke to Audrey Smith. She was very polite, knowledgeable and picked up on my issue very quickly. She then took timeout to talk me through how to register properly in a very easy way for me. She then explained in full what will happen next and what to do. Audrey was a very helpful and a fantastic help. A credit to the company. Read more Read less

Got myself into a bit of a mess trying to get online today. Spoke with Katie from the Troon branch she sorted me out brilliantly.... Got myself into a bit of a mess trying to get online today. Spoke with Katie from the Troon branch she sorted me out brilliantly. She explained everything took me through the full process made it so easy. She was fantastic also so nice. Thank you Katie Read more Read less

Very happy with the service received from Abbie helping me to get on to the new online system she was so patient with me.

First class service from Katie and De applying for ISA 25/26

A very professional and informative interaction.

Staff in Edinburgh are so polite and very professional. Kaia took me through the application in a very efficient manner.

Came in with a query I couldn't solve myself. The team Loraine and Lucy were amazing, brought me inside and walked me through the entire... Came in with a query I couldn't solve myself. The team Loraine and Lucy were amazing, brought me inside and walked me through the entire new process. Very personable yet professional all the way. Highly recommended. Read more Read less

Had to get in contact as I had a problem with transferring a substantial amount of funds to my account.A very helpful lady Named Lorraine... Had to get in contact as I had a problem with transferring a substantial amount of funds to my account.A very helpful lady Named Lorraine Thomson assured me me she would look right into it and contact me later that day. Which she did with my problem rectified and the funds in my account. She was very helpful and reassuring and provided excellent customer services. Very satisfied. Read more Read less

I had to transfer an ISA which was a guardianship account. The colleague (Gerard) was fantastic. Really helpful, provided updates when he said he would... I had to transfer an ISA which was a guardianship account. The colleague (Gerard) was fantastic. Really helpful, provided updates when he said he would and really went the extra mile Read more Read less