Had delayed dealing with my matured account and thought it would be a hassle but Natalie very quickly got me sorted out and it was stress free

Kaia took her time explaining my accounts and was a fantastic help today.

Nov 2026, required annual interest on my account for tax purposes and phoned branch to ascertain [ I do not 'bank' on- line and was... Nov 2026, required annual interest on my account for tax purposes and phoned branch to ascertain [ I do not 'bank' on- line and was unable to attend branch personally due to illness]].After answering questions to establish identity, relevant information provided and I was also informed of higher interest accounts which may better suit my own personal circumstances - when able, I will make appointment to discuss. My thanks to Kaia. Read more Read less

Lorraine was patient despite the branch being very busy this morning when we visited. We did not feel rushed and received our usual great service. Always enjoy visiting Galashiels branch.

Amanda who responded to my request was friendly and extremely helpful. Excellent service.

Lorraine and Holly dealt with our transaction in a professional,friendly and efficient manner checking to see if there was anything else they could help us... Lorraine and Holly dealt with our transaction in a professional,friendly and efficient manner checking to see if there was anything else they could help us with . Always a nice welcome when we go in . Read more Read less

When I phoned to update the valuations in my accounts this morning a lady named Lorraine Thomson answered. She was bright and bubbly in our... When I phoned to update the valuations in my accounts this morning a lady named Lorraine Thomson answered. She was bright and bubbly in our conversation and then towards the end she paused for a couple of seconds and then gave me some positive advice regarding my Ida with SBC and I am going to use her advice and do what Lorraine suggested might be better for that account Read more Read less

My query was dealt with by Audrey competently and efficiently and with great patience!

Spoke to Sofie to get re-registered for my savings account - which wasn’t particularly straight forward. Sofie patiently walked me through this. I was very impressed.