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Scottish Building Society reviews

Scottish Building Society Logo
Rated Excellent • 4.90/5

Scottish Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 4,521 product reviews

Average score of 4.90/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for Scottish Building Society have trended positively over the past 90 days

Scottish Building Society’s Savings product shines with genuinely friendly, helpful staff who make banking feel personal and straightforward. Many love the ease of face-to-face service and quick, patient support, especially with ISAs and online issues. However, some find the online system clunky and wish for better digital tools and clearer communication on account details.

Positive themes

  • Scottish Building Society Savings staff are friendly, helpful and make you feel valued. (81 mentions)
  • Face-to-face service with Scottish Building Society Savings is easy and highly valued. (44 mentions)
  • Scottish Building Society Savings staff are patient and clear when helping with ISAs. (25 mentions)
Summarised by AI
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About Scottish Building Society

Scottish Building Society are as true to our purpose today as the day we were founded in 1848– we help the people of Scotland and beyond to buy homes and save for the future by providing uncomplicated financial products in a reassuring and friendly way.

Scottish Building Society at a glance

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Reviews for Scottish Building Society

Showing 11 of 4521 company reviews • Last reviewed within 7 days

Clear phone call

Savings • 6th October 2026

Prompt response, local staff, clear communication and friendly

{"display":"Lachlan M","full_name":"Lachlan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great customer by Audrey Smith on behalf of Scottish BS

Savings • 6th October 2026

The customer service representative, Audrey Smith, was very helpful in addressing my query and resolved instantly to my full satisfaction.

{"display":"James Collins","full_name":"James Collins","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1578537.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Very pleasant experience from the ladies in Invernes...

    Very pleasant experience from the ladies in Inverness, most helpful and very friendly

    Savings
    Verified source 6th October 2026
  • 5.00/5

    Savings account online issue

    Audrey went above and beyond to help, excellent in resolving my online issue of ISA Cash account

    {"display":"Ian","full_name":"Ian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian 6th October 2026
  • 5.00/5

    Katie was very helpful answered all questions

    Katie was very helpful answered all questions

    {"display":"Barry P","full_name":"Barry P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Barry P 6th October 2026
  • 5.00/5

    Excessvingsllent and courteous service from Lorraine.

    Excellent and courteous service from Lorraine. Always a pleasure dealing with face to face contact.i am hoping that although improved online service this dies not... Excellent and courteous service from Lorraine. Always a pleasure dealing with face to face contact.i am hoping that although improved online service this dies not change the face to face contact. Read more Read less

    Savings
    Verified source 6th October 2026
  • 5.00/5

    Great Customer Service

    I was fortunate to have received the excellent customer services skills of Audrey Scott. She talked me through the problem situation and provided clear advice... I was fortunate to have received the excellent customer services skills of Audrey Scott. She talked me through the problem situation and provided clear advice of what I needed to do to solve the problem. Read more Read less

    {"display":"Chris G","full_name":"Chris G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris G 5th October 2026
  • 5.00/5

    Incredible customer service.

    The assistant helping me open my account was so knowledgeable, kind and friendly - explained everything so well and I felt fully confident walking away from the appointment

    Savings
    Verified source 5th October 2026
  • 5.00/5

    Bank Transfer

    I spoke to one of your advisors - Shirley McIntosh regarding a Bank Transfer in relation to a house purchase. Shirley was attentive, professional and... I spoke to one of your advisors - Shirley McIntosh regarding a Bank Transfer in relation to a house purchase. Shirley was attentive, professional and very helpful and able to advise me what I needed to do. Read more Read less

    {"display":"Neil H","full_name":"Neil H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Neil H 4th October 2026
  • 5.00/5

    Knowledgeable friendly staff who are always happy to...

    Knowledgeable friendly staff who are always happy to help.Loraine in the Glasgow branch is very helpful whenever I go in and is a fine ambassador for the company

    Savings
    Verified source 1st October 2026
  • 5.00/5

    Excellent customer care from Loraine at Queen Street...

    Excellent customer care from Loraine at Queen Street, Glasgow. Always friendly and helpful.

    Savings
    Verified source 1st October 2026

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