I previously had to wait several months for consent for one of the two properties in my portfolio to be able to join a council... I previously had to wait several months for consent for one of the two properties in my portfolio to be able to join a council leasing scheme which provides £10K for renovation work, meaning not only a significant loss of rent but also nearly losing out in the scheme. After raising a complaint, they apologised and gave me just £125 in compensation. Over two and a half months ago, I asked for consent for the 2nd property to join the Scheme, specfying that all the scheme details etc are exactly the same as for the 1st property, all of which I clearly specified in my request. Therfore, even though it was a separate request, it obviously conforms to their lending criteria as the request for the 1st property did. I raised a complaint but kept on being told they will get back to me, and as well as the lost rent, I am in grave danger of losing out on the scheme including the £10K for renovation work. No doubt they will come back with more excuses. If I do not get the consent within the next few days and loose out on the £10K grant, then I will be lodging a complaint with the FCA for full compensation including the lost grant. Read more Read less

The redemption process and customer care team is extremely poor. No common sense or human effort to sort anything out when a problem occurs outside... The redemption process and customer care team is extremely poor. No common sense or human effort to sort anything out when a problem occurs outside of the 'computer says no' scope. My redemption funds were sat in their bank account for 3 months yet they want to charge me the interest on it! I'm now being charged interest on interest that should not be due with no end in sight apart from the small claims court. Read more Read less

Administratively poor. Waiting several weeks for redemption figure. Sale of property unable to go through. Emails not replied to and long phone wait times -... Administratively poor. Waiting several weeks for redemption figure. Sale of property unable to go through. Emails not replied to and long phone wait times - over 30 minutes every time. Still unresolved. Trapped. Read more Read less

I’m on the phone for one hour, nobody picked up. Never people answer the phone

I have a BTL mortgage. My deal was ending and TMW had a good offer on. Started the process and forced to use their conveyancing... I have a BTL mortgage. My deal was ending and TMW had a good offer on. Started the process and forced to use their conveyancing (ENACT) Worst experience ever and TMW were not interested. Enact sent forms by email which needed to be filled in by hand even after being told I had no printer Enact makes you use their portal, which they don't appear to use themselves. The person listed as 'my conveyancer' was never available. Every email was answered by a different person. Enact said WE had missed the completion date - we did not know they had even set one - even though they had previously said we had supplied everything we had to.. Enact managed to find charges to claw back every penny of my cashback deal - Sorry, they sent me a nice letter saying 1p would be donated to charity for me as they don't send cheques under £10! ITS MY MONEY!!! I'LL DECIDE WHAT I DONATE TO CHARITY NOT YOU! Contacted TMW to complain - no help and no resolution 2 months later. Read more Read less

Just a really poor company to deal with. Product fees are exorbitant.