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The Mortgage Works: Mortgages reviews

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2.40
Based on 9 reviews, last reviewed 28th Nov 2024
No new 5 star reviews
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No new 1 star reviews
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4 star
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11%
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Latest highest rating:

5

The Mortgage works I got a very competitive 5 year fixed mortgage Reviewed on: 24th January 2024
Andrew J's avatar
Andrew J

Latest lowest rating:

1

Tried to switch rate had nothing but endless form fi... Tried to switch rate had nothing but endless form filling and mistake after mistake lost paperwork on 2 ocasdions then out of now whete found it on a ... Read more Reviewed on: 28th November 2024
Michael A's avatar
Michael A
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The Mortgage Works Mortgages reviews (9)

Tried to switch rate had nothing but endless form fi...

1
Tried to switch rate had nothing but endless form filling and mistake after mistake lost paperwork on 2 ocasdions then out of now whete found it on a desk spoke to several advisors all useless to say the least if I could give a minus star I would couldn't organise a **** up in a brewery Reviewed on: 28th November 2024
Michael A's avatar
Michael A

The Mortgage works

5
I got a very competitive 5 year fixed mortgage Reviewed on: 24th January 2024
Andrew J's avatar
Andrew J

TMW have responded very quickly and efficiently.

5
TMW have responded very quickly and efficiently. Delighted to have several mortgages with this company. Excellent. Reviewed on: 16th January 2024
BJS's avatar
BJS

DELAYS - NBS7865296Martin

1
I previously had to wait several months for consent for one of the two properties in my portfolio to be able to join a council leasing scheme which provides £10K for renovation work, meaning not only a significant loss of rent but also nearly losing out in the scheme. After raising a complaint, they apologised and gave me just £125 in compensation. Over two and a half months ago, I asked for consent for the 2nd property to join the Scheme, specfying that all the scheme details etc are exactly the same as for the 1st property, all of which I clearly specified in my request. Therfore, even though it was a separate request, it obviously conforms to their lending criteria as the request for the 1st property did. I raised a complaint but kept on being told they will get back to me, and as well as the lost rent, I am in grave danger of losing out on the scheme including the £10K for renovation work. No doubt they will come back with more excuses. If I do not get the consent within the next few days and loose out on the £10K grant, then I will be lodging a complaint with the FCA for full compensation including the lost grant. Reviewed on: 23rd August 2023
Paul Martin 's avatar
Paul Martin

Redemption process and customer care

1
The redemption process and customer care team is extremely poor. No common sense or human effort to sort anything out when a problem occurs outside of the 'computer says no' scope. My redemption funds were sat in their bank account for 3 months yet they want to charge me the interest on it! I'm now being charged interest on interest that should not be due with no end in sight apart from the small claims court. Reviewed on: 21st August 2023
Hutch's avatar
Hutch

to be avoided

1
Administratively poor. Waiting several weeks for redemption figure. Sale of property unable to go through. Emails not replied to and long phone wait times - over 30 minutes every time. Still unresolved. Trapped. Reviewed on: 31st May 2022
Booo's avatar
Booo

No one on the phone for one hour

1
I’m on the phone for one hour, nobody picked up. Never people answer the phone Reviewed on: 4th April 2022
L's avatar
L

poor poor service

2
I have a BTL mortgage. My deal was ending and TMW had a good offer on. Started the process and forced to use their conveyancing (ENACT) Worst experience ever and TMW were not interested. Enact sent forms by email which needed to be filled in by hand even after being told I had no printer Enact makes you use their portal, which they don't appear to use themselves. The person listed as 'my conveyancer' was never available. Every email was answered by a different person. Enact said WE had missed the completion date - we did not know they had even set one - even though they had previously said we had supplied everything we had to.. Enact managed to find charges to claw back every penny of my cashback deal - Sorry, they sent me a nice letter saying 1p would be donated to charity for me as they don't send cheques under £10! ITS MY MONEY!!! I'LL DECIDE WHAT I DONATE TO CHARITY NOT YOU! Contacted TMW to complain - no help and no resolution 2 months later. Reviewed on: 10th March 2022
Tim Goadsby's avatar
Tim Goadsby

Second rate

1
Just a really poor company to deal with. Product fees are exorbitant. Reviewed on: 27th June 2020
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Grib

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