Customer service was excellent. Even when we hit bumps in the road, staff were swift and professional in bringing things to a positive conclusion.

Good customer service, very knowledgeable about mortgages. Would recommend

Had a bridging loan, took awhile to set up but good communication

TOGETHER FINANCE HAVE LOST ME MY FAMILY MY HOME £8 MILLION OF PROPERTY USED AS SECURITY AND ELEVEN LTD COYS WORTH £1.5 AFTER WITHDRAWAING MY... TOGETHER FINANCE HAVE LOST ME MY FAMILY MY HOME £8 MILLION OF PROPERTY USED AS SECURITY AND ELEVEN LTD COYS WORTH £1.5 AFTER WITHDRAWAING MY LOAN AT THE START OF COVID & HOLDING BACK MY MEZZANINE FINANCE - THE EXTENSION FEES WENT TO 17% APR AND THE SECURITY AGAINST MY HOME WAS PULLED IMMEDIATELY. THE ONLINE AUCTION RESERVE WAS ACTUALLY SET TO LOSE £850,000 AND THE LAWYERS DUFF & PHELPS MADE A FURTHER £50,000 IN FEES. THE SFO FOS FCA & BBRS ARE AWARE & HATCHARD IS NOW IN PARLIAMENT TO GET JUSTICE. WE RECOMMEND THAT ANYONE STAY CLEAR OF THIS FRAUDULENT LENDER. THE FAT SAPPER BOOK HAS THE DETAILS AND PHOTOS TO WHISTLEBLOW. Read more Read less

Avoid! I have had my mortgage offer approved in August 2023 and on completion day in October, the mortgage offer was put on hold by... Avoid! I have had my mortgage offer approved in August 2023 and on completion day in October, the mortgage offer was put on hold by senior underwriter(Bradley Wolstenholme). They then ask to send verified IDs(again), updated bank statement from giftor(again), certified translation documents(again), notarizations, etc. Mental torture for 3 weeks long and still not giving YES or NO answer. At the end, I decided to pull out from this purchase. Even though I lost money on deposit and fees, but I felt RELIEF. Avoid! Read more Read less

The most horrible experience was given a bridge loan where the representative from the company falsely told us the rate will not be changing much... The most horrible experience was given a bridge loan where the representative from the company falsely told us the rate will not be changing much at all and after a few months the monthly payment was almost double making it impossible to sustain so we had to pay it back where they charged us £15,800 early redemption fee even though we had the exact date and time the representative gave us the false information, the recording was pulled out, and even after that the management refused to give us early repayment back. We want to report to financial boards, but apparently because it was not a residential loan, they have no governing body which makes them be able to get away with ripping people off. This is one of the most terrible companies and we took the complaint to the highest people in the company and they didn’t give us the early repayment feedback. we also had to pay almost £20,000 for the loan set up which was 2% fee and valuation fees one percent arrangement fee and many other charges so altogether we ended up losing over £36,000 for this loan which was misrepresented and lied to buy this company we wish we had more information as we have now realised there is many people like us who have been taken advantage of by this horrible company. We hope this review helps other people not falling in the same trap. Please have a look and pick a company that’s better and more honest, save yourself time and money Read more Read less

They misrepresented the product. The monthly payment was almost double after a few months and they also added £15,000 early repayment because the loan was... They misrepresented the product. The monthly payment was almost double after a few months and they also added £15,000 early repayment because the loan was not affordable anymore and had to be paid back instead of being helpful. They charged us and ripped us off most terrible customer service and complaint department Easily the most horrible experience ever, and would would love to save other people from making the same mistake Read more Read less

Appauling company. Check your charges. This company rip you off and leave you with a huge balance still to pay at the end of the mortgage. AVOID

Pointless trying to discuss anything with this company they are totally about the financial not customer care, even changing a direct debit you are told... Pointless trying to discuss anything with this company they are totally about the financial not customer care, even changing a direct debit you are told you will be charged before you change the date again, plus interest added, a totally pointless exercise... do not bother with this company Read more Read less