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Total Landlord: Landlord Insurance reviews

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4.78
Based on 1,554 reviews, last reviewed 16th Sep 2025
7000% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
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10%
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1%
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1%
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1%

Latest highest rating:

5

Comprehensive value Efficient, friendly, timely service. Value for money. The personal feature has been maintained. Important features in today's digital world. Reviewed on: 16th September 2025
Annie's avatar
Annie

Latest lowest rating:

2

Waited over one year to get a claim sorted. Waited over one year to get a claim sorted. Very quick to call to tell me the policy is up for renewal and payment is due but almost impossible to get... Read more Reviewed on: 10th September 2025
Inga Bleken's avatar
Inga Bleken
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About this product

Looking for Total Landlord Insurance insurance reviews from other landlords like you? See what they're saying on Smart Money People to help make up your mind about your next landlord insurance provider. Or have you had a policy or covered several properties with Total Landlord Insurance in the past? Please post a review of your own to help out other landlords.

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Total Landlord Landlord Insurance reviews (1554)

Excellent value for money and great customer service

5
I came across Hamilton Fraser TLI a few months ago while I was looking for a suitable landlord insurance policy for my UK property. I am an overseas landlord, an EU national, plus my tenant is a recent college graduate in receipt of HB which complicated my situation to a significant extent. In most cases, I was not eligible to receive a quotation or the quote I received (twice, I think) was impossibly high. Utterly frustrated, I kept scouring the Internet and eventually I found Hamilton Fraser's website. I requested a quote hoping for a change and what a nice surprise! The initial calculation came back at £138 and after a brief phone call with one of the advisors (we had to run through some additional info) I sealed the deal. Importantly, the cover I was offered entirely met my expectations so I could not complain at all. I totally recommend Hamilton Fraser TLI! Reviewed on: 7th August 2021
Aleksandra Kierzek's avatar
Aleksandra Kierzek

good friendly service

5
We are a couple with just the one flat rented which we manage with out an agent. Hamiltons Fraser have been helpful when advice has been needed. Good service. Reviewed on: 4th August 2021
Mr & Mrs Pitcher's avatar
Mr & Mrs Pitcher

Happy customer

5
When I need to talk to Hamilton Fraser they are always unfailingly helpful and courteous which are the main ingredients for a happy relationship Reviewed on: 3rd August 2021
Patricia Sunley's avatar
Patricia Sunley

Shambolic

1
Hamilton frazer are quick to take your cash but their level of customer support is dreadful. I wontinsure with them again. . There more interested in mailing their customer database to support their quest for awards. There a disgrace of a business. Reviewed on: 2nd August 2021
john Nicholson's avatar
john Nicholson

Good company to be with

5
Very efficient service, prompt and courteous. Reviewed on: 2nd August 2021
Linda Waring's avatar
Linda Waring

Grt knowledge re all things I have asked re Landlord's insurance.. but as I have not made a claim cannot comment or rate on this part of their service

4
Everything I have asked them to explain or quote for has been explained well.i will be renewing policy in a few months. Reviewed on: 2nd August 2021
chilka@btinternet.com's avatar
[email protected]

HAMILTON FRASER

5
WE HAVE UDED HAMILTON FRASER FOR MANY YEARS AND WE ARE VERY SATISFIED CUSTOMERS. Reviewed on: 1st August 2021
SISSEL BJERKE's avatar
SISSEL BJERKE

Reliable and efficient service

5
Staff always respond positively to queries with detailed knowledge. Reviewed on: 31st July 2021
S Burroughs's avatar
S Burroughs

All fine

4
There have been no problems over several years Reviewed on: 30th July 2021
Colin Phillips's avatar
Colin Phillips

Longstanding customer

5
Always willing to renegotiate premium and reward longstanding customers with no claims. Reviewed on: 30th July 2021
H M Bamunuge's avatar
H M Bamunuge

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