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Travelex reviews

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Rated Average 2.65/5

Travelex reviews

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Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Average based on 13 product reviews

Average score of 2.65/5
5 star
23%
4 star
15%
3 star
15%
2 star
8%
1 star
39%
Reviews for Travelex have trended positively over the past 90 days

Latest positive rating

4/5

Good experience I use to send money and to exchange...

Good experience I use to send money and to exchange aswel for gb to euro when I was in holiday

{"display":"Ancuta ","full_name":"Ancuta ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel Money
Ancuta 16th April 2025

Latest negative rating

1/5

Travelex Airports ATM Withdrawal

Iwithdrew €140 from Travelex ATM at Terminal 2, and was charged £157.30 to my UK bank account. This reflects an exchange rate of 1.123, whereas... Iwithdrew €140 from Travelex ATM at Terminal 2, and was charged £157.30 to my UK bank account. This reflects an exchange rate of 1.123, whereas the rate displayed on their website at the time was 0.88. The difference between these rates is 0.2435, which results in an apparent overcharge of approximately £34.10. A massive sticker on ATM advertises “zero commission,” so I am unsure where this significant difference originated or where the additional amount went. Unfortunately, the ATM did not display clear exchange rate and didn't provided me with a receipt for the transaction. At the time of withdrawal, I was accompanied by my severely autistic son, who was experiencing a distressing episode in the early hours of the morning. This made it difficult for me to notice and address the discrepancy immediately. I emailed them asking to provide me with a full breakdown of the transaction, including: 1. The exchange rate applied. 2. Any hidden fees or charges. 3. The reason for the difference between your advertised rate and the rate used. However their response didn't not include the what I wanted to know. Their fine prints are as bad as the lown shark's ones or even worse. Avoid using their atms, as it is a day time robbery. Read more Read less

{"display":"Malik ","full_name":"Malik ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel Money
Malik 14th August 2025

About Travelex

Travelex provides remittances and online international payments through partnerships with Western Union and Ozforex, as well as sourcing and distributing FX banknotes for central banks and international financial institutions. Smart Money People is the place for Travelex reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Travelex at a glance

Reviews for Travelex

Showing 11 of 13 company reviews Last reviewed within 14 days

Travelex Airports ATM Withdrawal

Travel Money 14th August 2025

Iwithdrew €140 from Travelex ATM at Terminal 2, and was charged £157.30 to my UK bank account. This reflects an exchange rate of 1.123, whereas... Iwithdrew €140 from Travelex ATM at Terminal 2, and was charged £157.30 to my UK bank account. This reflects an exchange rate of 1.123, whereas the rate displayed on their website at the time was 0.88. The difference between these rates is 0.2435, which results in an apparent overcharge of approximately £34.10. A massive sticker on ATM advertises “zero commission,” so I am unsure where this significant difference originated or where the additional amount went. Unfortunately, the ATM did not display clear exchange rate and didn't provided me with a receipt for the transaction. At the time of withdrawal, I was accompanied by my severely autistic son, who was experiencing a distressing episode in the early hours of the morning. This made it difficult for me to notice and address the discrepancy immediately. I emailed them asking to provide me with a full breakdown of the transaction, including: 1. The exchange rate applied. 2. Any hidden fees or charges. 3. The reason for the difference between your advertised rate and the rate used. However their response didn't not include the what I wanted to know. Their fine prints are as bad as the lown shark's ones or even worse. Avoid using their atms, as it is a day time robbery. Read more Read less

Rated Terrible 1/5
Read more product reviews

Good experience I use to send money and to exchange...

Travel Money 16th April 2025

Good experience I use to send money and to exchange aswel for gb to euro when I was in holiday

Rated Good 4/5
Read more product reviews
  • 3/5

    They never have the most competitive rates.

    They never have the most competitive rates. However, if you forget to order travel money, they are always available at major airport which is convenient.

    {"display":"AGP","full_name":"AGP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    AGP 2nd April 2024
  • 5/5

    Easy to use, great customer service!

    Helped a lot while on holiday, can't fault the ease of use - highly recommend!

    {"display":"Elle","full_name":"Elle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travelex Supercard
    Elle 4th October 2022
  • 3/5

    simple and straight forward

    very helpful to find the best exchange rates

    {"display":"davidswift","full_name":"davidswift","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Transfer
    davidswift 10th February 2018
  • 5/5

    Fantastic

    A great company super customer experience, definitely recommend

    {"display":"Trish Hodnett","full_name":"Trish Hodnett","avatar":{"url":"\/assets\/uploads\/avatars\/users\/62402.png"}}'s avatar
    Travel Money
    Trish Hodnett 7th February 2018
  • 1/5

    faulty card and poor customer service.

    I tried to use my card last week in Sicily several times without success. On my return I rang the call centre to be told... I tried to use my card last week in Sicily several times without success. On my return I rang the call centre to be told that mine was issued on 4th July and was part of a faulty batch surely they should have replaced these cards as soon as they knew there was a problem not wait until after the customer has tried to use it! The girl in the call centre seemed to find it amusing as well. I'm now waiting for a new on to arrive and have been told by travelex to try booking a hotel room and paying in Euro to see if it works can't believe how they treat the customer. It does put you off using the card ever again. Good idea if it works Read more Read less

  • 1/5

    worse for wear

    I USED THE CARD IN BARBADOS FINE THEN ALL OF A SUDDEN DECLINE DECLINE DECLINE,,,,, RANG CUSTOMER SERVICES BOTH MY BANK AND SUPERCARD EVENTHOUGH I... I USED THE CARD IN BARBADOS FINE THEN ALL OF A SUDDEN DECLINE DECLINE DECLINE,,,,, RANG CUSTOMER SERVICES BOTH MY BANK AND SUPERCARD EVENTHOUGH I KNEW IT WAS NO WAY MY BANK AS MY ACCOUNT HAD MONEY TO BE TOLD BY SUPERCARD IT COULD B I NEED TO CHANGE MY PIN BUK$%%%^% ..... SO I HAD TO USE MY NORMAL DEBIT AND BE CHARGED FEES I AM WAITING FOR SUPERCARD TO REIMBURSE ME ON MY PHONE CALLS AND ALL MY CHARGES FOR USING MY DEBIT CARD.. THE SUPERCARD I HAVE CUT U UP :-( Read more Read less

    {"display":"MISS L","full_name":"MISS L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travelex Supercard
    MISS L 21st September 2016
  • 2/5

    Pilot was great. Now - not so good

    I was part of the pilot and was really pleased with the supercard - using it successfully in the US and Europe. However the new... I was part of the pilot and was really pleased with the supercard - using it successfully in the US and Europe. However the new mastercard is awful! I would estimate only 1 in 4 transactions is successful with the majority being declined - however these transactions go through just fine with the linked card. There are also these 'adjustments' that you get charged even though they do not appear on the app - giving a false figure. Supercard say they are working on the issue of the card being declined but have yet to resolve it - since the relaunch Read more Read less

  • 1/5

    Worked 5 times

    I used this card in Chicago in July it worked the first 5 times after that nothing. I called the support centre only to be... I used this card in Chicago in July it worked the first 5 times after that nothing. I called the support centre only to be told by the person who answered the phone there was only him in the office. Nobody called back I had to call again this time I received an email stating that I would be reimbursed back to the Supercard transaction fees. Returned on 10th August Hugely DISAPPOINTED DONT BOTHER Read more Read less

  • 1/5

    DREADFUL!!! - NOT ACCEPTED ANYWHERE IN LAS VEGAS

    our card was declined everywhere in Las Vegas - and I had to call from the US 3 times - costing me over £70.00 in... our card was declined everywhere in Las Vegas - and I had to call from the US 3 times - costing me over £70.00 in mobile phone charges + we had to revert to using the cards that this was supposed to replace, again costing us money! - I was told eventually I would receive a call back within 24hours - 3 weeks later I am still waiting! and no response to emails. DREADFUL DREADFUL CUSTOMER SERVICES!!!!!!!!! Read more Read less

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