Write a review

Travelex: Travelex Supercard reviews

Name: Travelex Supercard
Rating: 2.14 (7 reviews)

View other Travelex products

2.14

Based on 7 reviews, last reviewed 4th Oct 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

3 star

14%

58%

Latest highest rating:

5

Easy to use, great customer service! Helped a lot while on holiday, can't fault the ease of use - highly recommend! Reviewed on: 4th October 2022

Latest lowest rating:

1

faulty card and poor customer service. I tried to use my card last week in Sicily several times without success. On my return I rang the call centre to be told that mine was issued on 4th ... Read more Reviewed on: 23rd September 2016

Read all reviews Write a review

About the Travelex Supercard

Travelex Supercard reviews can help you to find our more about this travel card which was launched by Travelex. Supercard by Travelex is a travel product that allows you to link up your existing credit or debit cards through its app, and avoid foreign exchange fees when you spend money abroad. Although this product has now been removed, we have a number of reviews from Travelex Supercard customers.

Review Travelex: Travelex Supercard now

Help others make smarter decisions by sharing your own experience.

Write a review

Travelex Travelex Supercard reviews (7)

Easy to use, great customer service!

Helped a lot while on holiday, can't fault the ease of use - highly recommend! Reviewed on: 4th October 2022

faulty card and poor customer service.

I tried to use my card last week in Sicily several times without success. On my return I rang the call centre to be told that mine was issued on 4th July and was part of a faulty batch surely they should have replaced these cards as soon as they knew there was a problem not wait until after the customer has tried to use it! The girl in the call centre seemed to find it amusing as well. I'm now waiting for a new on to arrive and have been told by travelex to try booking a hotel room and paying in Euro to see if it works can't believe how they treat the customer. It does put you off using the card ever again. Good idea if it works Reviewed on: 23rd September 2016

worse for wear

I USED THE CARD IN BARBADOS FINE THEN ALL OF A SUDDEN DECLINE DECLINE DECLINE,,,,, RANG CUSTOMER SERVICES BOTH MY BANK AND SUPERCARD EVENTHOUGH I KNEW IT WAS NO WAY MY BANK AS MY ACCOUNT HAD MONEY TO BE TOLD BY SUPERCARD IT COULD B I NEED TO CHANGE MY PIN BUK$%%%^% ..... SO I HAD TO USE MY NORMAL DEBIT AND BE CHARGED FEES I AM WAITING FOR SUPERCARD TO REIMBURSE ME ON MY PHONE CALLS AND ALL MY CHARGES FOR USING MY DEBIT CARD.. THE SUPERCARD I HAVE CUT U UP :-( Reviewed on: 21st September 2016

Pilot was great. Now - not so good

I was part of the pilot and was really pleased with the supercard - using it successfully in the US and Europe. However the new mastercard is awful! I would estimate only 1 in 4 transactions is successful with the majority being declined - however these transactions go through just fine with the linked card. There are also these 'adjustments' that you get charged even though they do not appear on the app - giving a false figure. Supercard say they are working on the issue of the card being declined but have yet to resolve it - since the relaunch Reviewed on: 2nd September 2016

Showing 4 of 7

Do you have a different Travelex product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Travelex has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View more news and guides