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Travelex Supercard Reviews

Ratings based on 14 reviews Last review 4 months ago

Supercard reviews can help you to find our more about this exciting new product. Supercard by Travelex is a travel product that allows you to link up your existing credit or debit cards through its app, and avoid foreign exchange fees when you spend...

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Supercard reviews can help you to find our more about this exciting new product. Supercard by Travelex is a travel product that allows you to link up your existing credit or debit cards through its app, and avoid foreign exchange fees when you spend money abroad. If you've used Supercard before, write your Supercard review here to help other people find out more about this product.

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Your Supercard Reviews (14)

8th June 2018

Miss-leading sales assisants

Got stopped in the street and got taken in by the sales assistant who told me that there were amazing discounts and that I wouldn't have to make payment straightaway. when I got home I realised that the discount were not that good and when I checked...

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Got stopped in the street and got taken in by the sales assistant who told me that there were amazing discounts and that I wouldn't have to make payment straightaway. when I got home I realised that the discount were not that good and when I checked by bank act they had taken £19.95 out already. I phoned them to cancel and asked for my £19.95 to be refunded as there should be a 14 day cooling off period but they said that I couldn't have it back as I had already had access to the goods. Do not be taken in by these people who stop you in the streets and manipulate you and do not explain the fully what you are signing up for.

31st May 2018

Misleading sales agents

I was traffic stopped in the street by a sales agent who claimed all these great benefits to super card. I had to pay £19.95 but stupidly did -not reading the terms & conditions. The card was completely useless and the discounts were not as the agent ...

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I was traffic stopped in the street by a sales agent who claimed all these great benefits to super card. I had to pay £19.95 but stupidly did -not reading the terms & conditions. The card was completely useless and the discounts were not as the agent had made out, plus the cinema app didn’t work at all. I rang to cancel and asked for a refund. The customer service was also misleading and not helpful at all. Don’t use this card! It’s a load of crap! An absolute scam!!!

1st May 2018

Super card and Nation express all cheaters!

In Fedruary national Express charged me £1.00 for super ...

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In Fedruary national Express charged me £1.00 for super card.
I was meant to receive a welcome email from super card, which I didn't!
This month when I was going through my statement, I realised that super card was deducting £14.95 from my account for last 2 months..
Last week I called them to find out who were they and why were they deducting money, then the lady Called Loise explained that National Express has set this up...
I asked her to cancel and requested a refund, she said she will call me back after talking to national express. She never called.
I called her today, she sent me an email saying they can not refund my money and it said in the email that I was sent an email from super card. Which is not TRUE!!
I called again and spoke to Lloyd, he was quite aggressive on the phone and told me that they have now cancelled the membership and sent me an email.... Which is again not TRUE! As I have not received any email from them, I told him the only email I have received to was from Louse saying my money will not be refunded.
I had to ask him to send me an email of my cancellation while I was on the phone.
Because they never send you any emails eithe wdlcome or of cancellation.
They have ROBBED my money.!
VERY DISSAPOINTED!!

12th April 2018

Do not pay for this SHIT

Customer service reps who signed me up completely lied about what services I would get. Realised when I downloaded the app and saw the discounts weren’t all 40% As I was told it’s like 4% and 7% and none of the shops I was told I would get discount at...

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Customer service reps who signed me up completely lied about what services I would get. Realised when I downloaded the app and saw the discounts weren’t all 40% As I was told it’s like 4% and 7% and none of the shops I was told I would get discount at were on there. Rang up and was told the initial payment is non refundable but to put it in writing about my complain and they’ll send it higher up ! Not heard anything back. Absolute scam. Staff are rude and don’t want to help in any way!!!!

14th December 2016

very unhelpful customer services

Despite not receiving welcome pack and notifying customer services on a number of occasions. I eventually had to cancel membership as I was charged £14.95 per month. Could not believe how unhelpful customer services wwre and will not use travelex or ...

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Despite not receiving welcome pack and notifying customer services on a number of occasions. I eventually had to cancel membership as I was charged £14.95 per month. Could not believe how unhelpful customer services wwre and will not use travelex or any of its products ever again

17th November 2016

Card declined again

My card has been blocked twice this week for no reason, I've called customer support for help and the first time they couldn't as it was a Saturday and I had to wait for an email from them on Monday to verify purchases the second time was last night...

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My card has been blocked twice this week for no reason, I've called customer support for help and the first time they couldn't as it was a Saturday and I had to wait for an email from them on Monday to verify purchases the second time was last night (Thursday) and when I called support they could see nothing wrong and could not help at all! Used the credit card linked to Supercard in the end. Will not be using again.

23rd September 2016

faulty card and poor customer service.

I tried to use my card last week in Sicily several times without success. On my return I rang the call centre to be told that mine was issued on 4th July and was part of a faulty batch surely they should have replaced these cards as soon as they...

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I tried to use my card last week in Sicily several times without success. On my return I rang the call centre to be told that mine was issued on 4th July and was part of a faulty batch surely they should have replaced these cards as soon as they knew there was a problem not wait until after the customer has tried to use it! The girl in the call centre seemed to find it amusing as well. I'm now waiting for a new on to arrive and have been told by travelex to try booking a hotel room and paying in Euro to see if it works can't believe how they treat the customer. It does put you off using the card ever again. Good idea if it works

21st September 2016

worse for wear

I USED THE CARD IN BARBADOS FINE THEN ALL OF A SUDDEN DECLINE DECLINE DECLINE,,,,, RANG CUSTOMER SERVICES BOTH MY BANK AND SUPERCARD EVENTHOUGH I KNEW IT WAS NO WAY MY BANK AS MY ACCOUNT HAD MONEY TO BE TOLD BY SUPERCARD IT COULD B I NEED TO CHANGE MY...

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I USED THE CARD IN BARBADOS FINE THEN ALL OF A SUDDEN DECLINE DECLINE DECLINE,,,,, RANG CUSTOMER SERVICES BOTH MY BANK AND SUPERCARD EVENTHOUGH I KNEW IT WAS NO WAY MY BANK AS MY ACCOUNT HAD MONEY TO BE TOLD BY SUPERCARD IT COULD B I NEED TO CHANGE MY PIN BUK$%%%^% ..... SO I HAD TO USE MY NORMAL DEBIT AND BE CHARGED FEES I AM WAITING FOR SUPERCARD TO REIMBURSE ME ON MY PHONE CALLS AND ALL MY CHARGES FOR USING MY DEBIT CARD.. THE SUPERCARD I HAVE CUT U UP :-(

2nd September 2016

Pilot was great. Now - not so good

I was part of the pilot and was really pleased with the supercard - using it successfully in the US and Europe. However the new mastercard is awful! I would estimate only 1 in 4 transactions is successful with the majority being declined - however...

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I was part of the pilot and was really pleased with the supercard - using it successfully in the US and Europe. However the new mastercard is awful! I would estimate only 1 in 4 transactions is successful with the majority being declined - however these transactions go through just fine with the linked card. There are also these 'adjustments' that you get charged even though they do not appear on the app - giving a false figure. Supercard say they are working on the issue of the card being declined but have yet to resolve it - since the relaunch

16th August 2016

Worked 5 times

I used this card in Chicago in July it worked the first 5 times after that nothing. I called the support centre only to be told by the person who answered the phone there was only him in the office. Nobody called back I had to call again this time I...

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I used this card in Chicago in July it worked the first 5 times after that nothing. I called the support centre only to be told by the person who answered the phone there was only him in the office. Nobody called back I had to call again this time I received an email stating that I would be reimbursed back to the Supercard transaction fees. Returned on 10th August Hugely
DISAPPOINTED DONT BOTHER

11th August 2016

DREADFUL!!! - NOT ACCEPTED ANYWHERE IN LAS VEGAS

our card was declined everywhere in Las Vegas - and I had to call from the US 3 times - costing me over £70.00 in mobile phone charges + we had to revert to using the cards that this was supposed to replace, again costing us money! - I was told ...

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our card was declined everywhere in Las Vegas - and I had to call from the US 3 times - costing me over £70.00 in mobile phone charges + we had to revert to using the cards that this was supposed to replace, again costing us money! - I was told eventually I would receive a call back within 24hours - 3 weeks later I am still waiting! and no response to emails. DREADFUL DREADFUL CUSTOMER SERVICES!!!!!!!!!

29th April 2016

Minor issues but great overall

The Travelex Supercard was launched to a limited number of trial users last year. The premise is simple - link the cards from your accounts, credit and debit, through an app to the card and use it for your spending, and cash withdrawals. The...

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The Travelex Supercard was launched to a limited number of trial users last year. The premise is simple - link the cards from your accounts, credit and debit, through an app to the card and use it for your spending, and cash withdrawals. The advantage is in using the card overseas, incurring no fees (the exchange rate is close to perfect and certainly better than a bank would give you on a debit withdrawal).

The trial period ends in June with the full version of the card set to be rolled out thereafter, if it remains free then there will be little reason not to have one in your wallet, especially if you travel abroad.

There are 1 or 2 minor issues Travelex need to address, the first of which is their support which I had to use once when a charge processed incorrectly. The process was frustrating and the agents I spoke with didn't seem to understand that there was actually an issue, it was eventually resolved.
The other is that currently the card doesn't support AMEX which restricts it's appeal for many, especially those who use credit cards as points collecting vessels (hotel loyalty points, airline miles etc).

Very occasionally the card isn't accepted, but this is rare - I experienced it twice during the year, once in Las Vegas and once in Toronto - both times in a restaurant.

The app itself shows your transactions pretty much immediately, along with the exchange rate, the £ value of the transaction and the potential saving you've made. Your account is charged a couple of days later. There were some issues early on when transactions were taking up to 2 weeks to process through to the linked account, however these appear to have been resolved.

All in all I think a great product - will I get one when fully launched Yes. Would I pay a fee for it (such as the Curve cards recently released, which does support AMEX), I think I probably would, especially if I knew I had a few trips coming up in the year.