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True Traveller: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.8 (61 reviews)

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4.74

Based on 61 reviews, last reviewed 26th Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

3 star

2 star

Latest highest rating:

5

Slow travelers Very convenient for slow travelers Reviewed on: 14th August 2019

Latest lowest rating:

1

years of stress with these guys! the service is now quite efficient, but the staff and company culture are awful. my full review of my personal experience is on trustpilot. Reviewed on: 26th August 2022

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About this product

Looking for travel insurance which caters for backpackers for your next trip away? Read our True Traveller reviews to get a feel for what this company is really like. Our reviews are written previous customers and present policyholders, so they can give you the heads-up on what life is like as a True Traveller customer. Already had a policy with True Traveller? Write a review yourself and help others who are looking for guidance on their next trip!

True Traveller Travel Insurance reviews (61)

Review of the True Traveller, Travel Insurance:

AVOID AT ALL COSTS!

AVOID AT ALL COSTS! Beware that if you need to make a claim, you will discover that your insurance is in fact held with a disingenuous Czech company, NOT a London based insurer as it appears unless you delve deep into the fine print. They will seek any excuse in the book not to reimburse you and when you debunk their excuses, they'll pull a different excuse out of the hat. I have had an ongoing policy with Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic since 2018 and had never made a claim until a couple of weeks ago. A lump appeared on my skin in Oct 2021 which was diagnosed by a doctor as a completely harmless cyst and that no further action was necessary. Fast-forward to May 2022 and I got the presumed cyst rechecked on the 14th May and the doctor gave the same diagnosis. I decided to get the presumed cyst removed for aesthetic purposes on the 21st May and the surgeon sent it to a lab for a histology report as per standard protocol. I collected the results from the lab on the 3rd June and to my horror, I discovered that it was in fact an extremely rare type of skin cancer. I immediately contacted an oncologist (first available appointment 6th June) who sent me for an MRI the same day. When I received the results of the MRI (8th June), I returned to the oncologist and who sent me to a surgeon the same day due to the urgency of the matter. The surgeon advised operating ASAP to remove the surrounding tissue where the previous excision occurred to prevent further invasion of the cancerous cells. According to the MRI, the cells were in contact with the muscle, if the operation were not performed in time, the cancer would invade the muscle. If muscle is removed, it does not regrow, so it would leave me with permanent mobility damage. The next day (9th of June) I underwent pre-surgery standard tests to ensure that I was fit enough to recover. All was fine, so the surgeon booked the surgery for the next available opportunity (12th June). I called Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic before surgery to inform them of the costs. The agent claimed that my condition didn't constitute a medical emergency, even though diagnosis to surgery was over a period of 9 days with a medical event every single day unless the next step was dependent on results of a test. He also bizarrely stated that "it was of course necessary to perform the operation as soon as possible" but at the same time said that it wasn't "necessary and urgent care". The agent also advised that they would cover a flight home the next day. The shortest and cheapest flight available according to Skyscanner was £1,161 and with taxi, luggage and other costs added, this amount would exceed £1,500. A free flight home and free treatment on the NHS surrounded by my family would obviously have been my preferred option. However, the doctors had instructed urgency in operating and returning home would have cost valuable time and ran a high risk of further deterioration of my health. The cost of the surgery was approximately £2,400, so I logically proceeded with next day surgery on both a health and financial basis rather than taking a £1,500 trip home to begin the pre-surgery process again and risk the condition worsening during travel. I sent Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic a solid timeline of events with supporting evidence which proved the urgency of the matter. The response I received was disgusting. Zero tact or understanding (or feigned understanding). The response looks like a copy and paste template, not even addressing me by name. The policy states a list of pre-existing conditions that don't have to be declared at policy renewal inc. acne which is essentially an accumulation of cysts and much worse conditions such as diabetes and prostate and breast cancer. They will clutch at straws to find any excuse not to pay out genuine claims. I'd hate to imagine being in a place like the USA with this joke of a company as my insurer. Reviewed on: 20th June 2022

First Class Experience!

I've not come across such a thorough, easy-to-use product before for Travel Insurance. Thank you for making the whole thing really simple. Reviewed on: 6th August 2019

Simple to purchase - friendly customer service

Have twice purchased two year insurance through True Traveller for my work permit in Canada. Simple website, easy to choose the plan suited to you (multiple add ons) - never feel pressured to add more items or that “up-sell” other companies try. Reviewed on: 6th August 2019

Pleasant, good and fast

Send it my request and money was transferred fast. Reviewed on: 6th August 2019

Perfect for backpackers

TT offers everything you need in the way of insurance as a tourist heading off on holiday or a traveller planning on spending long periods of time away from your home country. They are very friendly, professional and extremely helpful - even advising me on topics that werent even insurance related when i was nervous before heading off to Canada for 2 years. I will never forget their kindness in what was a very stressful time. Reviewed on: 5th August 2019

Straight forward, flexible and accessible.

True traveller gives great coverage with flexibility of return trips as well as not breaking the bank. Reviewed on: 5th August 2019

I won't use any other insurance company!

I originally bought true traveller for my 2 year working holiday in Canada as they were one of the few companies to do over a year. They also are a rare find in a company that insures you when you've already started traveling(I've made that mistake a few times). I also very highly value the fact you can pay a little extra to remove the excess. Also the winter sports and adventure activity list covered is extensive and you can choose how much to cover. They also have the option of having an annual policy with quite long lengths of time you can go away. I think I got the one that allows over 70 day trips at a time! I made a claim and the process was very quick and easy. I was paid straight into my bank account and minimum paperwork. I could not recommend True Traveller any more! Reviewed on: 5th August 2019

Great package

TT is a great insurance package for people wanting to spend more time enjoying their trip than worrying about the “what ifs” overall very impressed Reviewed on: 5th August 2019

Best insurance for my IEC

I was recommended this True Traveller by so many people for my working holiday in Canada! True traveller definitely proved to be the perfect match after searching round for others. They tick all the boxes for a 2 year insurance policy, keeping me safe in Canada! Thank you so so much! Reviewed on: 5th August 2019

Super helpful

Always amazing customer service with a great price Reviewed on: 5th August 2019

Simple fast and easy

It was very easy for me to purchase my insurance on their website for very cheap. It's clear and simple, what is included in the policy and what is not is clearly defined and configurable when I purchased my insurance. Reviewed on: 5th August 2019

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