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True Traveller: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.8 (61 reviews)

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4.74

Based on 61 reviews, last reviewed 26th Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

3 star

2 star

Latest highest rating:

5

Slow travelers Very convenient for slow travelers Reviewed on: 14th August 2019

Latest lowest rating:

1

years of stress with these guys! the service is now quite efficient, but the staff and company culture are awful. my full review of my personal experience is on trustpilot. Reviewed on: 26th August 2022

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About this product

Looking for travel insurance which caters for backpackers for your next trip away? Read our True Traveller reviews to get a feel for what this company is really like. Our reviews are written previous customers and present policyholders, so they can give you the heads-up on what life is like as a True Traveller customer. Already had a policy with True Traveller? Write a review yourself and help others who are looking for guidance on their next trip!

True Traveller Travel Insurance reviews (61)

Review of the True Traveller, Travel Insurance:

AVOID AT ALL COSTS!

AVOID AT ALL COSTS! Beware that if you need to make a claim, you will discover that your insurance is in fact held with a disingenuous Czech company, NOT a London based insurer as it appears unless you delve deep into the fine print. They will seek any excuse in the book not to reimburse you and when you debunk their excuses, they'll pull a different excuse out of the hat. I have had an ongoing policy with Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic since 2018 and had never made a claim until a couple of weeks ago. A lump appeared on my skin in Oct 2021 which was diagnosed by a doctor as a completely harmless cyst and that no further action was necessary. Fast-forward to May 2022 and I got the presumed cyst rechecked on the 14th May and the doctor gave the same diagnosis. I decided to get the presumed cyst removed for aesthetic purposes on the 21st May and the surgeon sent it to a lab for a histology report as per standard protocol. I collected the results from the lab on the 3rd June and to my horror, I discovered that it was in fact an extremely rare type of skin cancer. I immediately contacted an oncologist (first available appointment 6th June) who sent me for an MRI the same day. When I received the results of the MRI (8th June), I returned to the oncologist and who sent me to a surgeon the same day due to the urgency of the matter. The surgeon advised operating ASAP to remove the surrounding tissue where the previous excision occurred to prevent further invasion of the cancerous cells. According to the MRI, the cells were in contact with the muscle, if the operation were not performed in time, the cancer would invade the muscle. If muscle is removed, it does not regrow, so it would leave me with permanent mobility damage. The next day (9th of June) I underwent pre-surgery standard tests to ensure that I was fit enough to recover. All was fine, so the surgeon booked the surgery for the next available opportunity (12th June). I called Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic before surgery to inform them of the costs. The agent claimed that my condition didn't constitute a medical emergency, even though diagnosis to surgery was over a period of 9 days with a medical event every single day unless the next step was dependent on results of a test. He also bizarrely stated that "it was of course necessary to perform the operation as soon as possible" but at the same time said that it wasn't "necessary and urgent care". The agent also advised that they would cover a flight home the next day. The shortest and cheapest flight available according to Skyscanner was £1,161 and with taxi, luggage and other costs added, this amount would exceed £1,500. A free flight home and free treatment on the NHS surrounded by my family would obviously have been my preferred option. However, the doctors had instructed urgency in operating and returning home would have cost valuable time and ran a high risk of further deterioration of my health. The cost of the surgery was approximately £2,400, so I logically proceeded with next day surgery on both a health and financial basis rather than taking a £1,500 trip home to begin the pre-surgery process again and risk the condition worsening during travel. I sent Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic a solid timeline of events with supporting evidence which proved the urgency of the matter. The response I received was disgusting. Zero tact or understanding (or feigned understanding). The response looks like a copy and paste template, not even addressing me by name. The policy states a list of pre-existing conditions that don't have to be declared at policy renewal inc. acne which is essentially an accumulation of cysts and much worse conditions such as diabetes and prostate and breast cancer. They will clutch at straws to find any excuse not to pay out genuine claims. I'd hate to imagine being in a place like the USA with this joke of a company as my insurer. Reviewed on: 20th June 2022

Excellent coverage

My second time using their service for IEC coverage. Had a claim the first time round and had dedicated direct contact with an agent that accommodated reimbursing me the money in a pretty fast turn around. Saying that, the insurance was £200 more this year but still worth it. Reviewed on: 5th August 2019

Reliable travel insurance

Used them for my two year working holiday in Canada. Policy coverage is comprehensive, terms are easy to understand. When I had to claim, the process was very simple and I had my money back within a week. Reviewed on: 5th August 2019

Quick and easy, great value for peace of mind!

My insurance of choice while travelling! Reviewed on: 5th August 2019

Clear, concise and good value

Looking for travel insurance for my son on a long trip to Asia I found the choices and sales talk bewildering. However on the True Traveller web site the inclusions (and exclusions were clearly laid out and the price was competitive. Reviewed on: 5th August 2019

Great insurance with equally great people

Above and beyond the port of call Reviewed on: 5th August 2019

Professional, excellent insurance company!

My boyfriend broke his wrist whilst on a working holiday in Canada and True traveller was quick, efficient and amazing in sorting the claim out. They even checked up on how he was doing. Would definitely recommend Reviewed on: 5th August 2019

Easy. Fast. Honest. Reliable

I purchased True Traveller Insurance for my IEC in Canada. I experienced some frightening chest pains and had to seek medical help. Being hundreds miles from home, 5 hours ahead and in a new city I was nervous. But as soon as I phoned True Traveller my worries melted away. I was assured to get all the tests required and to keep them updated. They paid for all my medical cover and the money was reimbursed back into my account within 10 days. I even had a check up call to see if I'm ok and how I'm feeling. I honestly couldn't recommend True Traveller enough. Your health is too important to chance, so go with the experts! Reviewed on: 5th August 2019

Worldwide travel insurance

Highly recommended insurance, was my first choice when it came to buying long term travel insurance. Very affordable and covers pretty much everything I’m looking for. Will definitely recommend to family and friends. Reviewed on: 5th August 2019

Fantastic

Easy quote process with plenty of clear information accessible so can make an informed choice of cover. Reviewed on: 5th August 2019

Excellent Service

Excellent Service and would definitely recommend using them for all of your needs :) Reviewed on: 5th August 2019

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