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True Traveller: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.8 (61 reviews)

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4.74

Based on 61 reviews, last reviewed 26th Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

3 star

2 star

Latest highest rating:

5

Slow travelers Very convenient for slow travelers Reviewed on: 14th August 2019

Latest lowest rating:

1

years of stress with these guys! the service is now quite efficient, but the staff and company culture are awful. my full review of my personal experience is on trustpilot. Reviewed on: 26th August 2022

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About this product

Looking for travel insurance which caters for backpackers for your next trip away? Read our True Traveller reviews to get a feel for what this company is really like. Our reviews are written previous customers and present policyholders, so they can give you the heads-up on what life is like as a True Traveller customer. Already had a policy with True Traveller? Write a review yourself and help others who are looking for guidance on their next trip!

True Traveller Travel Insurance reviews (61)

Review of the True Traveller, Travel Insurance:

Comprehensive, Efficient, Friendly

True Traveller is second to none when it comes to travel insurance, particularly for backpackers. I had read and heard of so many good things about TT that I just knew I had to use them for my 2 year IEC visa experience. At first the price of the policies were a bit scary compared to other companies but their reviews were nowhere near as scary as their competitors. If you want 100% hassle free no stress number 1 customer service, then look no further than than True Traveller. The policy pays for itself. Reviewed on: 6th August 2019

Great, reliable and swift

my GoPro was stolen from me while I was abroad and the people at TT were quick to respond and reimburse me a fraction of its cost. The forms you fill in to claim are easy to understand and complete. The website design is simple and comprehensive. I would so recommend TT because I had a positive and relatively stress-free interaction with them. (the loss of equipment was the stressful part!) Reviewed on: 5th August 2019

Great service

They provided reasonably priced insurance with plenty of coverage for all our needs. Would 100% use again Reviewed on: 5th August 2019

Trust With My Life- Literally!

I've used True Traveller for medical coverage in Canada for the past two years. I've made two claims in that time- both skiing related incidents, and sent many many emails asking all kinds of questions, and they've been great! I've never had to chase them and there's never been any quibbling over payments. Their customer service is fantastic and I'll continue to use them whenever I travel, and recommend them to anyone who will listen! Reviewed on: 5th August 2019

True Traveller feedback

Easy to use website, decent options & flexibility, great customer service. Would highly recommend! Reviewed on: 5th August 2019

Simple, effective and helpful!

My partner and I both took out (separate) policies with True Traveller in August 2018 to cover us on a 24-month trip to Canada. Both of us found the process of getting a quote and signing up very easy, with everything laid out very well. The proof in the pudding with insurance is what happens when you need to make a claim. Both of us have had to make claims within our first 6 months and True Traveller were exceptionally easy to deal with, completely fuss-free and by taking their zero excess option when signing up, we were reimbursed for every penny. I cannot recommend TT enough. Reviewed on: 5th August 2019

Excellent service with fantastic prices.

Not had to use them yet but thought I might have to. So rang them up and they were so helpful. Also when I wanted to add extra ski cover they updates so quickly Reviewed on: 5th August 2019

Great Cover

I never had to use it, but the insurance itself was very comprehensive! Reviewed on: 5th August 2019

Amazing company

Researched true traveller for my whv to Canada in 2014, liked them as they have a policy to suit your budget. The unlimited trips home was great, as you never know what can happen. Some companies only allowed 2 trips home and you had to have proof of a return ticket before taking out the policy. Had to make a claim while I was in Canada and it was so straight forward and stress free, would recommend them to friends and will be using them in the future for my future travels. Reviewed on: 5th August 2019

Easy and simple

Great insurance. My mind is at ease as I know I'm always coverd ! Reviewed on: 5th August 2019

Excellent and very help

True traveller were so easy to deal with, when I made a mistake on our policy our contacted them right away and situation was sorted within a day! Absolutely brilliant customer service and I would highly recommend them to anyone!! Reviewed on: 5th August 2019

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