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Zempler Bank : Business account reviews

Name: Business account
Rating: 4.84 (9884 reviews)

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4.84

Based on 9,884 reviews, last reviewed 29th Apr 2026

1% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Super practical, super safe, and very attentive. Super easy, super safe, and I feel good about my money. The quality of service, the speed, the clarity, and the patience were all excellent. Reviewed on: 29th April 2026

Latest lowest rating:

1

Our account has been playing up for the past few days. Our account has been playing up for the past few days. The inconvenience it has caused is terrible. We cannot pay our suppliers, wages payout cannot b... Read more Reviewed on: 24th April 2026

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

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Zempler Bank Business account reviews (9884)

Excellent service

Always able to access the account and support is fantastic Reviewed on: 9th March 2022

no hassle at all

so easy to set up, excellent service Reviewed on: 8th March 2022

Cash plan Bank is the Bank which can help small businesses and big employers to run their transactions /Payments smoothly.

My Business account was closed from a certain big bank I didn't know what to do but when I was checking who can help and quick, that is when I found cash plan. It was quick to get account to give to my employers and since then, am using cash plan Reviewed on: 7th March 2022

Brilliant starter package for a small business

I have used large corporate banking for my businesses in the past. I have always found their online services a bit clunky and old fashioned. I found Cashplus quick / streamlined and straightforward for what I needed. A very quick well designed app that has been really good to use. Simple and effective. I'd recommend it to businesses trying to navigate their first financial dealings as it really helps to have something easy to use. Reviewed on: 3rd March 2022

Excellent bank

it was made very easy to set up the account and the staff were excellent to deal with. Reviewed on: 1st March 2022

Cash Plus is the Best Bank

This bank is one of the best in the UK and have very professional staff The site is perfect Reviewed on: 27th February 2022

Makes life simple!

Easy to open and set up a new account with no ‘hoops to jump through’ (unlike another free bank account I didn't have to try to make a video of myself!). The app is simplicity itself to use as is the online banking, meaning keeping track of finances and budget is easy. No monthly or annual fee. Great, very affordable, easy to set up – perfect hassle-free banking! Reviewed on: 26th February 2022

Casplus services

Excellent customer support. I have not had cause to worry about or banking services. We are happy with Cashplus. Reviewed on: 26th February 2022

Simple and straightforward - excellent business banking

Getting onboard with Cashplus was so simple, just a few mins and I was up and running. The App and the Website are excellent. Couldn't be happier with Cashplus for my business banking needs Reviewed on: 25th February 2022

Truly appalling and amateurish customer service and support

Truly appalling and amateurish customer service and support. Most certainly, nowhere near the standards of the expected hallowed echelons of a proper bank in shape or form, Customer service is anything but … And here are several reasons why, this struggling fledgling bank do not deserve to be anywhere near a ‘top’, ‘recommended’ nor ‘serious’ financial organisation: • Unapproachable, unprofessional and aloof • Unreliable, weak and often contradictory advice – especially regarding EU business transactions (IBAN Swift etc) • Inadequately trained staff that are incapable of dealing with more than routine scenarios – out of their depth • Dismissive call handlers that ‘politely’ want to curtail conversations quickly (out of their depth - acknowledged in writing by this ‘bank’ within a recent ‘case’ report) • Call handlers extol apparent expertise of defined processes – and when pressed, retreat to being ‘just’ call handlers • Dedicated customer complaint services that take up to 5 weeks to reply • Customer service ‘specialists’ that give up when faced with a legitimate but complex challenge – and do not reply anymore • Customer complaint professionals/specialists that hide behind an initial and an apparent surname – alias? • When promised that an ‘appropriate’ colleague will call back regarding any legitimate concern – they do not! • Apparently, it is the customers’ responsibility to call them to pursue grievances, progress and developments • Offering/requesting an avenue for dialogue with one of their managers or seniors falls on deaf ears – this route for potential dialogue is not possible in any form • Any self-arbitrary (contradiction?) reviews are kept in house • In the event of any minor transaction protocol being transcended (simple human error references being incorrect) – then ‘JobsWorth’ kicks in – transfer funds are withheld in THEIR NatWest bank account! … Without any recourse to release them to the legitimate payee – so, return to payer! … Route of least resistance – easy option • New customers are enticed online to join up with a promise of zero card fees … As a long standing business customer, we pay non-competitive annual card fees! • Shockingly complacent and smug attitude Discuss … Reviewed on: 24th February 2022

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