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Zempler Bank : Current accounts reviews

Name: Current accounts
Rating: 4.86 (8125 reviews)

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4.86

Based on 8,125 reviews, last reviewed 28th Apr 2026

2% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Even with my mental health and other problems with m... Even with my mental health and other problems with my health and understanding though to loss of family and friends when I’ve had problems the bank ha... Read more Reviewed on: 28th April 2026

Latest lowest rating:

1

Terrible customer service Terrible customer service, had no idea how to actually handle a problem and made it my problem Reviewed on: 10th April 2026

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About this product

Zempler Bank offer two personal current accounts – the Freedom account and the Activeplus account.

The Freedom account has no monthly fees and the Activeplus account is £5.95 per month. There may be fees for sending money and withdrawing or paying in cash. Both accounts come with the option to add on an overdraft.

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Zempler Bank Current accounts reviews (8125)

Even with my mental health and other problems with m...

Even with my mental health and other problems with my health and understanding though to loss of family and friends when I’ve had problems the bank have been more than helpful Reviewed on: 28th April 2026

Excellent and very accurate customer service always...

Excellent and very accurate customer service always rendered. Reviewed on: 28th April 2026

Reliable and easy

Im using this card for over 8 years and i find it reliable and easy to use. Reviewed on: 26th April 2026

I’ve had a really positive experience with this bank.

I’ve had a really positive experience with this bank. The staff are always helpful and professional, and I’ve found their customer service to be quick and easy to reach whenever I’ve had questions. The mobile banking app is very user-friendly and makes managing my account simple. Overall, I feel confident banking here and would recommend them to others. Reviewed on: 22nd April 2026

Customer support is really needed to be upgraded

Customer support is really needed to be upgraded Reviewed on: 21st April 2026

Basic account not very clear on fees.

Basic account not very clear on fees. Over ly complicated to withdraw money. Far too many security checks Reviewed on: 19th April 2026

Customer service is always polite and helpful

Customer service is always polite and helpful Reviewed on: 19th April 2026

Very reliable and excellent customer service

Very reliable and excellent customer service Reviewed on: 18th April 2026

Good customer service always very understanding and...

Good customer service always very understanding and polite, still not established as the high street banks but definitely better at customer satisfaction Reviewed on: 18th April 2026

Ex-Zempler-y!

I had gone through a very difficult time personally and hadn’t been afforded time or help from named branches, BUT, Zempler, online account, easy to access customer support team, helped and set me up! I have been with them for a few years (formerly Cashplus) but I couldn’t recommend them enough. User friendly, inform you in advance of any upcoming maintenance services, reasonable monthly fee for use of service. 100% recommend! Thank you Zempler! Reviewed on: 17th April 2026

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