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GJW Direct: Marine Insurance reviews

4.86
Based on 1,102 reviews, last reviewed 8th Oct 2025
99700% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Always been helpful over telephone. Always been helpful over telephone. Reviewed on: 8th October 2025
John H's avatar
John H

Latest lowest rating:

1

Useless since the takeover Useless since the takeover no multi boat policy lots of arguments to get multiple admin fees removed big hike in price too Reviewed on: 6th October 2025
Chris W's avatar
Chris W

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GJW Direct Marine Insurance reviews (1102)

First class service

5
I have been fortunate in not having to claim on my boat insurance, but the service I have received from GJW has been excellent, the staff are knowledgeable and friendly. Reviewed on: 11th July 2025

Easy claim process

5
A claim was easy to process with good information at all timed Reviewed on: 11th July 2025

Marine Insurance made easy

5
I bought GJW Direct marine insurance for my narrowboat online. The process was very easy with minimal questions to answer. Reviewed on: 11th July 2025

Been with the company since 1995. Very happy!

5
Been with the company since 1995. Had 2 claims in early days, handled efficiently and without fuss. No claims since, I have 2 boats all queries and processes dealt with efficiently. Cover provided for me even though one of my boats is outside normal cruising areas. Very happy! Reviewed on: 11th July 2025

First class service in every way

5
First class service in every way Reviewed on: 11th July 2025

Just fantastic, all the information you need and all...

5
Just fantastic, all the information you need and all the help you could ask for. Very easy to deal with. Can't speak highly enough about their customer care. Reviewed on: 11th July 2025

always friendly and efficient.

5
always friendly and efficient. Knowledge and very fast reply Reviewed on: 11th July 2025

Very quick to process any queries and update policy...

5
Very quick to process any queries and update policy accordingly Reviewed on: 11th July 2025

Jet Ski insurance

4
Mine was an online experience with no issues Reviewed on: 11th July 2025

Easy to deal with, prices are fair

5
Easy to deal with, prices are fair Reviewed on: 11th July 2025

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