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GJW Direct: Marine Insurance reviews

4.88
Based on 244 reviews, last reviewed 20th Jul 2025
22500% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Great Service, recommeded to my friends. Great Service, recommeded to my friends. Reviewed on: 20th July 2025
Ropes's avatar
Ropes

Latest lowest rating:

2

Customer service technology from the dark ages It took forever to get through on the phone, when I finally did I got cut off, I then had to go through it all again. Finally someone to talk to about... Read more Reviewed on: 19th July 2025
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Paul K

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GJW Direct Marine Insurance reviews (244)

Great Service, recommeded to my friends.

5
Great Service, recommeded to my friends. Reviewed on: 20th July 2025

EASY TO DEAL WITH & A GREAT PRICE

5
EASY TO DEAL WITH, GREAT PRICE FOR BOTH MY VESSELS & EASY TO UNDERSTAND POLICIES Reviewed on: 20th July 2025

Satisfied Customer

5
Good overall service and competitive price Reviewed on: 20th July 2025

A Splendid Experience.

5
They were very helpful when I insured my canal boat last year. When I renewed, it was less than last year. So an all round great experience. Reviewed on: 20th July 2025

Straightforward answers to questions and no quibbling.

5
Straightforward answers to questions and no quibbling. Reviewed on: 20th July 2025

my boat insurance

5
I have had a very good experience with them They have always been able to answer all my questions in a positive manner and timely manner. The costs are very competitive for the cover provided. Reviewed on: 20th July 2025

Excellent Marine Insurance Company

5
GJW have always been very friendly helpful. Any claims, I have unfortunately had to make they have always got my daughter back out on the water quickly and make the whole experience stress free. Reviewed on: 20th July 2025

I have never had to claim so I don't know how good t...

5
I have never had to claim so I don't know how good the claims process is. Reviewed on: 20th July 2025

Large claim

5
Had a large claim a few years ago - GJW paid out with no problems. Reviewed on: 19th July 2025

Customer service technology from the dark ages

2
It took forever to get through on the phone, when I finally did I got cut off, I then had to go through it all again. Finally someone to talk to about my renewal... "Oh we will have to call you back". I had the same experience when first insuring my other boat, it took weeks as the make and model wasn't on the website. Just all a bit Micky Mouse in this day and age of technology. Reviewed on: 19th July 2025

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