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GJW Direct: Marine Insurance reviews

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4.84
Based on 339 reviews, last reviewed 28th Aug 2025
30500% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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Latest highest rating:

4

Quote was competitive and it was easy to renew Quote was competitive and it was easy to renew Reviewed on: 28th August 2025
Jonathan L's avatar
Jonathan L

Latest lowest rating:

1

Lost the plot no multi boat policy no 0% payment ter... Lost the plot no multi boat policy no 0% payment terms increased excess only stayed as a customer because I need time to find a better company Reviewed on: 20th August 2025
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Chris W
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GJW Direct Marine Insurance reviews (339)

Helpful and responsive to questions.

5
Helpful and responsive to questions. Also good value for money. Reviewed on: 19th August 2025
Mark J's avatar
Mark J

Easy to deal with and good value for money

5
Easy to deal with and good value for money Reviewed on: 19th August 2025
Andy 's avatar
Andy

Easy to use good customer service very good

5
Easy to use good customer service Reviewed on: 19th August 2025
Andrea W's avatar
Andrea W

A company you can stay loyal to

5
Understand the boat market and provide a very realistic pricing structure and you can talk to a real person! Reviewed on: 19th August 2025
Peter's avatar
Peter

Probably the best

5
Been with this company for quite a while, always been great value and excellent customer service. I don't think others are a patch on GJW. Reviewed on: 19th August 2025
Peter W's avatar
Peter W

Giood customer service - usually competitive on price

4
Never had to make a claim (touch wood), so can't comment on claims experience which is where it really counts with insurance companies. I have usually found the renewal cost competitive, staff very helpful and knowledgeable, however the initial price increase at renewal this year was significant and well above inflation - for no change in circumstances. A. All to customer services did bring the cost back down in-line with competitors. Reviewed on: 19th August 2025
Robert W's avatar
Robert W

Quick Response.

5
I have insured my boats through GJW for about 45 years. We had an accident in Brittany last year and GJW approved a £12,000 claim very quickly. Reviewed on: 19th August 2025
Martin M's avatar
Martin M

Knowkedable and helpful

5
I can always promptly speak to helpful, knowkedable advisors by telephone. Reviewed on: 19th August 2025
Gerry 's avatar
Gerry

First claim in over a decade of boating.

5
I've been a GJW customer for many years, firstly with my narrowboat and currently with my sail boat. After many years of a clean record I recently had to make a claim due to running aground on a sand bar in the Netherlands. GJW were quick to sort my claim and everything seemed to go very smoothly. Reviewed on: 19th August 2025
Norman R's avatar
Norman R

Marine Insurance Renewal

5
I have just renewed my marine insurance with GJW. The renewal costs came down which is quite an unusual phenomenom these days. They also sent me timely reminders, as my cover came up for renewal and the process of renewing online was simple and hassle free. Reviewed on: 19th August 2025
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Kraken

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