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GJW Direct: Marine insurance reviews

View other GJW Direct products
4.78
Based on 1,128 reviews, last reviewed 22nd May 2026
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I honestly could not have asked for a better experie... I honestly could not have asked for a better experience with GJW Direct. After suffering storm damage to my boat, I expected a slow, frustrating claim... Read more Reviewed on: 22nd May 2026
Lewis's avatar
Lewis

Latest lowest rating:

1

Think Twice Before Choosing This Insurer I was the victim of a no-fault boating collision. Liability was clear from the outset, and GJW insured the other party. Despite this, GJW stalled at e... Read more Reviewed on: 1st March 2026
David S's avatar
David S
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About this product

GJW Direct offer marine insurance to cover a wide range of vessels.

GJW Direct boat insurance policies typically cover third-party liability claims, no excess for third-party claims for loss or damage, boat's agreed value in the event of a total loss and machinery damage and theft.

GJW Direct marine insurance reviews help you find out what it’s really like to be a customer. If you’ve used GJW Direct before, you can also leave a review and share your experience.

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GJW Direct Marine insurance reviews (1128)

Easy to use portal and good customer service when ph...

5
Easy to use portal and good customer service when phoning with enquiries Reviewed on: 11th September 2025
Jolie's avatar
Jolie

Great and quick service when you have a problem

5
Grey and quick service when you have a problem Reviewed on: 11th September 2025
Lindsay Neilson's avatar
Lindsay Neilson

Why I chose GJW

5
First encountered GJW after one of their customers damaged my property. The claim experience was smooth, efficient and speedy. The staff I dealt with were helpful, knowledgeable and caring and made the whole process easy. Reviewed on: 11th September 2025
Bob Lovelock's avatar
Bob Lovelock

Overall great service

5
In addition to being efficient in the unfortunate need of making a claim. You can actually speak to people easily about admin needs. The cost of the insurance I needed was fair and even after having to make a claim, wasn't bank breaking at all. Ensuring my loyalty longer term by good service and fairness. Reviewed on: 11th September 2025
Tony W's avatar
Tony W

10 years plus experience, never a problem.

5
10 years plus experience, never a problem, easy to deal with by phone helpful staff Reviewed on: 11th September 2025
david r's avatar
david r

Always helpful

5
Always helpful. When we had an issue last year, they promptly delt with it Reviewed on: 11th September 2025
Garry F's avatar
Garry F

having my sail boat insured with GJW for two years,...

3
having my sail boat insured with GJW for two years, this years renewal was sixty pounds more expensive, i have had no claims and my boat is very well maintained. when i spoke to the lady she didn't have a good reason for the increase, the lady was very nice and of course its not her fault for the increase. added to this if you want pay monthly there's now interest charged. the staff are lovely but since being taken over its not so customer focused and appears more about getting more money from customers. Reviewed on: 11th September 2025
bob's avatar
bob

Definitely recommend GJW

5
Website easy to use. When I needed to speak to someone, they were easily accessible, knowledgeable and helpful. An overall very good experience and I will continue to use GJW for ny bost insurance. Reviewed on: 11th September 2025
Clare 's avatar
Clare

Brilliant Service

5
A friend recommended that I insure my narrowboat with GJW. The application process was really easy and fast and cover was arranged immediately. Not only that but when I moved my boat to a new marina, I advised them of my change of address and there was no fuss and no additional charges. Unlike my car insurance company who wanted £120 to change my address. Reviewed on: 11th September 2025
Richard Barron's avatar
Richard Barron

Wouldn’t insure with anyone else.

5
I have been insured with them for years, excellent customer service when I needed to change the coverage area, and brilliant hen I did make a significant claim. Reviewed on: 11th September 2025
Michael S's avatar
Michael S

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