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Boom Community Bank: Loans reviews

Name: Loans
Rating: 4.95 (1101 reviews)

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4.95

Based on 1,101 reviews, last reviewed 27th Apr 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Been with Boom since it was surrey save and they’ve... Been with Boom since it was surrey save and they’ve always helped me when I needed it. There are people to talk to. Reviewed on: 27th April 2026

Latest lowest rating:

1

They gave me a loan and then refused the 2... They gave me a losn and then refused the 2 nd one Reviewed on: 7th June 2025

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About this product

Boom Community Bank have four personal loans to choose from.

The Advantage Loan, the Choice Loan, the Family Loan and the Access Loan enable you to borrow an amount ranging from £300 to £10,000 depending on the loan type. There are no arrangement fees or early repayment penalties.

Boom Community Bank personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Boom Community Bank before, you can also leave a review and share your experience.

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Boom Community Bank Loans reviews (1101)

A very professional service

Organised my loan online and it was handled quickly and with care. Reviewed on: 3rd August 2021

Just what I needed

Willing to take a look at the person and not just the numbers. Reviewed on: 3rd August 2021

Would highly recommend

Great friendly team who will go too great lengths to meet your needs, I've had dealing with Boom Credit union since 2015 as well as receiving and dealing with loans they have a great savings account on the side. All is very clear well explained, clearly structured payment plans. Interest is very reasonable too. Would recommend to all looking for loans or a savings account Reviewed on: 3rd August 2021

Great Customer Service

The customer service is phenomenal. They go above and beyond. Everyone I had communication with was understanding and empathetic. I was made to feel at ease. Reviewed on: 3rd August 2021

Excellent service

Even though some of the staff are still working from home, I've received excellent service and communication through my loan application/process, explained how boom credit union actually works. Would definitely recommend friends/family to West Sussex & Surrey Credit Union. Reviewed on: 3rd August 2021

In time of need

Having got myself in financial trouble some years ago I got in touch with Boom at Crawley Town Hall and given an appointment. Being nervous and ashamed I was first of all put at my ease and quickly helped with sorting my problem out. Since thenI have been helped on several occasions and they even got me saving a little each week, not even missing the small amount saved and surprised how quickly it mounted up..I continue to use their help and will be forever grateful to them. Reviewed on: 3rd August 2021

Good people and company

A great company which are helpful and explain things clearly and answer email and messaged quickly and helpful through lockdowns. Thank you Boom your great . Reviewed on: 3rd August 2021

Consolidation loan

So I took a loan out during covid, the process was so easy and every member of the team where amazing to talk to through zoom, they showed amazing understanding I didn't feel judged at all, I was listened too and given further advice off which helped me massively on how to move forward, I can not thank the team that I spoke to enough what they did for me and my son was next to amazing, the advice given has helped us both no end they were respectfully and willing to listen and help and advise during what was one off the hardest times in my life (divorce) the fact I'm saving as well means at the end of all this heart ache for me and my son we will be able to have a lovely treat and actually spend some quality time together. Reviewed on: 2nd August 2021

Excellent

I really like boom credit because, they are so excellent and hassled free, in my time of financial difficult situation boom credit helped me in 3 different occasion after checking my details. I really appreciate and thanks so much to boom credit, they are so kind so caring. Reviewed on: 2nd August 2021

Loans

The lady I spoke to was lovely even with my little boy shouting down the phone to her Reviewed on: 2nd August 2021

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