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Great Western Credit Union reviews

Bristol Credit Union logo
Rated Excellent 4.78/5

Great Western Credit Union reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 1,323 product reviews

Average score of 4.78/5
5 star
90%
4 star
7%
3 star
1%
2 star
0%
1 star
2%
Reviews for Great Western Credit Union have trended negatively over the past 90 days

Great Western Credit Union makes borrowing and saving feel easy and friendly, with quick responses and helpful staff. Their loans come with fair interest rates and flexible repayment options that really take the stress out of money matters. The website and application process are straightforward, making it simple to manage accounts online. On the downside, some found the loan approval process confusing or slow, and a few were disappointed by limited loan amounts or unhelpful communication when refused. A small number also struggled with technical issues or unclear policies.

Positive themes

  • Great Western Credit Union loans are quick to approve with friendly, helpful staff.
  • Saving with Great Western Credit Union is easy and rewarding with good interest rates.
  • The Great Western Credit Union website and application process is simple and user friendly.

Negative themes

  • Some found loan refusals frustrating with poor communication from Great Western Credit Union.
  • A few users struggled with technical issues or complicated setup on Great Western Credit Union’s site.
  • Loan amounts offered can be lower than expected or needed at Great Western Credit Union.
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About Great Western Credit Union

Great Western Credit Union is the new name for Bristol Credit Union and Wyvern Savings and Loans. It is a credit union, a member-owned organisation that aims to help local people save money and can also lend money at affordable rates and terms. If you're a member of Great Western Credit Union we'd love to hear your feedback. Please share your Great Western Credit Union review to help others find out more about this mutual.

Great Western Credit Union at a glance

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Reviews for Great Western Credit Union

Showing 11 of 1323 company reviews Last reviewed within 7 days

Great finance options even if you dont have great cr...

Loans 12th December 2025

Great finance options even if you dont have great credit

Rated Excellent 5/5
Read more product reviews

Amazing and helpful will always recommend credit union

Loans 12th December 2025

Amazing and helpful will always recommend credit union

Rated Excellent 5/5
Read more product reviews
  • 4/5

    Only issue is the delay in decision

    Only issue is the delay in decision

    {"display":"Catrin B","full_name":"Catrin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Catrin B 12th December 2025
  • 5/5

    Amazing service as always, Always helpful and always...

    Amazing service as always, Always helpful and always on time

    {"display":"Paige D","full_name":"Paige D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Paige D 12th December 2025
  • 4/5

    I've asked for loans every year and for 15 years the...

    I've asked for loans every year and for 15 years they have always helped mee

    {"display":"Daniel F","full_name":"Daniel F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Daniel F 12th December 2025
  • 5/5

    Very helpful and fair.

    Very helpful and fair. They are very timely in getting back to you.

    {"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    George 12th December 2025
  • 5/5

    Great communication from great western making applyi...

    Great communication from great western making applying easy

    {"display":"Amy B","full_name":"Amy B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amy B 11th December 2025
  • 4/5

    Good service, but I found it hard to do online, but...

    Good service, but I found it hard to do online, but that's down to my computer skills or lack of

    {"display":"Derek R","full_name":"Derek R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Derek R 11th December 2025
  • 5/5

    Hassle free and great service.

    Hassle free and great service. I have had a few loans from GWCU and each time it’s been perfectly professional

    {"display":"Jennifer ","full_name":"Jennifer ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jennifer 11th December 2025
  • 5/5

    Always very fast at responding and have supported my...

    Always very fast at responding and have supported my family

    {"display":"Charlie g","full_name":"Charlie g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Charlie g 11th December 2025
  • 5/5

    Really helpful and friendly to work with

    Really helpful and friendly to work with

    {"display":"Jade R","full_name":"Jade R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jade R 11th December 2025

    Products from Great Western Credit Union

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