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Great Western Credit Union reviews

Bristol Credit Union logo
Rated Excellent • 4.79/5

Great Western Credit Union reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,605 product reviews

Average score of 4.79/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Great Western Credit Union have trended negatively over the past 90 days

Great Western Credit Union makes borrowing and saving feel easy and friendly, with quick responses and helpful staff who really care. Their loans are affordable with clear terms, and the savings options give peace of mind knowing your money helps the community. Some found delays in approval and website glitches frustrating, but overall it’s a supportive place to manage money.

Positive themes

  • Great Western Credit Union loans are easy to apply for with quick decisions and clear communication.
  • The customer service at Great Western Credit Union is friendly and genuinely helpful.
  • Great Western Credit Union savings are easy to manage and support local community borrowers.

Negative themes

  • Some found loan approval took too long or had delays in getting funds.
  • Website issues and email verification problems made applying frustrating for some.
  • A few felt customer service was unhelpful or inconsistent in loan decisions.
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About Great Western Credit Union

Great Western Credit Union is the new name for Bristol Credit Union and Wyvern Savings and Loans. It is a credit union, a member-owned organisation that aims to help local people save money and can also lend money at affordable rates and terms. If you're a member of Great Western Credit Union we'd love to hear your feedback. Please share your Great Western Credit Union review to help others find out more about this mutual.

Great Western Credit Union at a glance

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Reviews for Great Western Credit Union

Showing 11 of 1605 company reviews • Last reviewed within 7 days

Very quick and easy

Loans • 10th March 2026

.quick and easy I struggle with technology and still struggling to set up my account but was accepted quickly

{"display":"Rachel d","full_name":"Rachel d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Amazing service.

Loans • 10th March 2026

Amazing service. Been a customer for over 11 years and they have been the best service ever and such great communication too

{"display":"Michelle H","full_name":"Michelle H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Straightforward and easy to understand, very quick p...

    Straightforward and easy to understand, very quick process. Will always recommend Credit Union

    {"display":"Sarah","full_name":"Sarah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sarah 10th March 2026
  • 5/5

    Helpfully and faster very good thanks

    Helpfully and faster very good thank you for helping me

    {"display":"Berar E","full_name":"Berar E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Berar E 10th March 2026
  • 5/5

    Bank Card

    Wish it was easier to understand how to apply for certain things

    {"display":"Gemma c","full_name":"Gemma c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gemma c 10th March 2026
  • 4/5

    Market leading 1Yr fixed rate bond plus ethical values

    Their 1 year fixed rate bond is at a market leading rate and I feel really pleased with the ethics saving with a credit union... Their 1 year fixed rate bond is at a market leading rate and I feel really pleased with the ethics saving with a credit union - helping to make borrowing more affordable to people that otherwise would find they have to pay more for a loan. Read more Read less

    {"display":"Justin of Bath","full_name":"Justin of Bath","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Justin of Bath 10th March 2026
  • 5/5

    East to apply quick service easy to contact

    East to apply quick service easy to contact

    {"display":"Lauren w","full_name":"Lauren w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Lauren w 9th March 2026
  • 4/5

    I opened an account online.

    I opened an account online. That's it. It was starightforward

    {"display":"Penny G","full_name":"Penny G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Penny G 9th March 2026
  • 5/5

    Very good and easy to set up I will deffo...

    Very good and easy to set up I will deffo recommend

    {"display":"Paige ","full_name":"Paige ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Paige 9th March 2026
  • 5/5

    Easy to navigate online.

    Easy to navigate online. Questions answered in a good time after contacting

    {"display":"Donna D","full_name":"Donna D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Donna D 9th March 2026
  • 5/5

    Useful alert that my savings a/c has matured

    Useful alert that my savings a/c has matured

    {"display":"Susie ","full_name":"Susie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susie 9th March 2026

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