Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

Great Western Credit Union reviews

Bristol Credit Union logo
Rated Excellent • 4.79/5

Great Western Credit Union reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,591 product reviews

Average score of 4.79/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Great Western Credit Union have trended negatively over the past 90 days

Great Western Credit Union makes borrowing and saving feel easy and friendly, with quick responses and helpful staff who really care. Their loans are affordable with clear terms, and the savings options give peace of mind knowing your money helps the community. Some found delays in approval and website glitches frustrating, but overall it’s a supportive place to manage money.

Positive themes

  • Great Western Credit Union loans are easy to apply for with quick decisions and clear communication.
  • The customer service at Great Western Credit Union is friendly and genuinely helpful.
  • Great Western Credit Union savings are easy to manage and support local community borrowers.

Negative themes

  • Some found loan approval took too long or had delays in getting funds.
  • Website issues and email verification problems made applying frustrating for some.
  • A few felt customer service was unhelpful or inconsistent in loan decisions.
Summarised by AI
Was this helpful?

About Great Western Credit Union

Great Western Credit Union is the new name for Bristol Credit Union and Wyvern Savings and Loans. It is a credit union, a member-owned organisation that aims to help local people save money and can also lend money at affordable rates and terms. If you're a member of Great Western Credit Union we'd love to hear your feedback. Please share your Great Western Credit Union review to help others find out more about this mutual.

Great Western Credit Union at a glance

Contact details

Website
Visit provider website
Social media

Reviews for Great Western Credit Union

Showing 11 of 1591 company reviews • Last reviewed within 7 days

Setting up an account.

Savings • 6th March 2026

Fairly easy to follow application. Do miss human contact but the assistant proved helpfu

{"display":"Jacqueline Upton","full_name":"Jacqueline Upton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Maturing fixed ratesaver

Savings • 6th March 2026

I was notified that my existing fixed rate saver has matured so I wanted tore-invest in the new fixed rate saver ans so far it has been relatively easy.

{"display":"JEAN ","full_name":"JEAN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Save & benefit people locally

    Its easy to open a savings account with good interest rates. My money is being used locally.

    {"display":"MICHAEL R","full_name":"MICHAEL R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MICHAEL R 6th March 2026
  • 5/5

    Very easy to apply, simple, quick

    Very easy to apply, simple, quick

    {"display":"Gemma L","full_name":"Gemma L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1203602.png"}}'s avatar
    Loans
    Gemma L 6th March 2026
  • 5/5

    Excellent, always available to help when needed

    Excellent, always available to help when needed

    {"display":"Kerry t","full_name":"Kerry t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Kerry t 6th March 2026
  • 5/5

    They have always been very helpful and fair

    They have always been very helpful and fair

    {"display":"Neil E","full_name":"Neil E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Neil E 6th March 2026
  • 5/5

    Never had a problem really easy to use

    Great never had a problem an easy to use

    {"display":"Sian ","full_name":"Sian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sian 6th March 2026
  • 5/5

    The process is very smooth and the response is fast.

    The process is very smooth and the response is fast.

    {"display":"Charmie S","full_name":"Charmie S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Charmie S 6th March 2026
  • 5/5

    Been amazing help giving me the loan that I really...

    Been amazing help giving me the loan that I really need

    {"display":"aiden osborne","full_name":"aiden osborne","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1382707.png"}}'s avatar
    Loans
    aiden osborne 6th March 2026
  • 5/5

    Quick response and helpful great communication

    Quick response and helpful great communication

    {"display":"Miss T","full_name":"Miss T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Miss T 5th March 2026
  • 5/5

    This is the second loan I've had, the process is ver...

    This is the second loan I've had, the process is very easy and appreciated for being so

    {"display":"Zo k","full_name":"Zo k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Zo k 5th March 2026

    Products from Great Western Credit Union

    Showing all products offered by Great Western Credit Union

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice