fraud

On September 8, 2021 my wife erroneously paid a $355.36 capital one credit card bill by missing 2 decimal points and paying $35,536.00. I contacted capital one the next day and they told me the bank I paid it through could take the money back. I did thi Read more

On September 8, 2021 my wife erroneously paid a $355.36 capital one credit card bill by missing 2 decimal points and paying $35,536.00. I contacted capital one the next day and they told me the bank I paid it through could take the money back. I did this and the bank was successful in returning the money to my account. I thought the issue was resolved until my bank notified me that on September 13, 2021 capital one again took the money and used a technique that prevented the bank from getting it back again. This withdrawal was not authorized and constitutes fraud. It's now September 24th and after 6 phone calls and promises of the money being returned I am told it is under review. I have never dealt with a more dishonest and corrupt company as capital one.

Reviewed on 24th September 2021

jeff twigg

Great online account management facility

I really do find this credit card to be useful and very easy to manage via the online account.It makes it easy to make payments and check charges in real time .

Reviewed on 28th March 2016

toodles782