This company is a disgrace. They are close to impossible to speak with, slow beyond belief and impossible to get action from. I have been... This company is a disgrace. They are close to impossible to speak with, slow beyond belief and impossible to get action from. I have been trying to transfer my pension for over a YEAR and still not done. If they say they will call back they don’t and if they say a case has been escalated it hasn’t. Go somewhere else! Read more Read less

More than two months after the maturity date, I have not received payment and Clerical Medical are claiming it will take their back office 26... More than two months after the maturity date, I have not received payment and Clerical Medical are claiming it will take their back office 26 working days (!) to mail me forms to complete. Appalling customer service that feels like a deliberate attempt to delay payment. Read more Read less

Tried to progress a notification of death this morning. No delays in speaking to an assistant but was advised that they had a huge backlog... Tried to progress a notification of death this morning. No delays in speaking to an assistant but was advised that they had a huge backlog in bereavement team such that once death certificate received it was currently 114 days before they would be able to process a valuation for probate. This is 10 weeks longer than any other company I am dealing with over investments is estimating Read more Read less

After my Mother died we had to inform all the outfits she had invested in and obtain valuations for Probate. Everyone duly obliged except CM.... After my Mother died we had to inform all the outfits she had invested in and obtain valuations for Probate. Everyone duly obliged except CM. Phone call after phone call was met with delay tactics and stalling and in the end, outright lying. After weeks of hassle we got our valuation but then the real challenge happened - claiming the fund. We got the Halifax Bereavement department involved and amazingly they got the same treatment. Finally I told them I was going to the Police as I smelt a rat. That did the trick. No one in their right mind would invest with these people - look at all the appalling reviews on line. Awful. Read more Read less

I am most unhappy with the service I received today. I understand that there are covid restrictions, but when I phoned I was told the... I am most unhappy with the service I received today. I understand that there are covid restrictions, but when I phoned I was told the wait would be 10 minutes, when it fact it was 40 minutes, and even then, the person (*****) was not able to deal with my request and said that he would transfer me – he assured me that if my wait was more than 10 minutes, then a call back would be offered. However, no such call back service was offered, and I faced a further wait of 25 minutes. This is a totally unacceptable level of customer service . I have to say that when the calls were answered, the agents were very helpful. BUT EMPLOY MORE STAFF CLERICAL MEDICAL. Read more Read less

Paid in around a £100 a month over the last year and my pension pot has gone done by around £900 in a year and I paid them for this

I trusted them with an pension investment for 20 years. After that time, and with undisclosed fees taken, the results were hopeless. That is compared... I trusted them with an pension investment for 20 years. After that time, and with undisclosed fees taken, the results were hopeless. That is compared with nominal bank rates and their competitor (Aviva). After nearly a year of waiting and numerous requests, they still are unwilling to disclose the investments history or the fees taken. Shameful. Read more Read less

Would invest in premium bonds and keep fingers crossed each month